Method and system for providing informative incoming call alerts
View Patent ↗A method and apparatus for providing informative incoming call alerts are provided herein. The method includes receiving an incoming call from a second device; transmitting, to the second device, a first message regarding the incoming call; receiving, from the second device, a second message responsive to the first message regarding the incoming call; receiving a selection of one of a plurality of options based on the received second message; and processing the selected option.
1. A computer-implemented method for providing informative incoming call alerts, comprising:
receiving an incoming call from a second device;
transmitting, to the second device, a first message regarding the incoming call;
receiving, from the second device, a second message responsive to the first message regarding the incoming call;
receiving a selection of one of a plurality of options based on the received second message;
processing the selected option;
receiving a selection of an option to request an automatic call back to the second device after a telecommunication session with a first device has ended;
transmitting a message directed to the second device indicating that the incoming call will be returned upon completion of the telecommunication session with the first device;
terminating the telecommunication session with the first device; and
receiving a call request to establish a telecommunication session with the second device.
2. The method of claim 1 , wherein the incoming call is received from the second device during a telecommunication session established with the first device.
3. The method of claim 2 , wherein the telecommunication session is a Voice over Internet Protocol (VoIP) telecommunication session.
4. The method of claim 1 , wherein the first message is a request regarding the urgency of the incoming call, and the second message is a reply regarding the urgency of the incoming call.
5. The method of claim 1 , wherein the first message is an interactive voice response (IVR) message.
6. The method of claim 1 , wherein one option of the plurality of options comprises sending the incoming caller one of an auto-generated Session Initiation Protocol (SIP) message comprising pre-defined text or a short message service (SMS) or multimedia messaging service (MMS) message comprising user specified text.
7. The method of claim 1 , wherein the second message regarding the incoming call is a Session Initiation Protocol (SIP) message.
8. The method of claim 1 , wherein the second message regarding the incoming call is based on a dual-tone multi-frequency (DTMF) tone response.
9. A system for providing informative incoming call alerts, comprising:
a) at least one processor;
b) at least one input device; and
c) at least one storage device storing processor-executable instructions which, when executed by the at least one processor, perform a method including:
receiving an incoming call from a second device;
transmitting, to the second device, a first message regarding the incoming call;
receiving, from the second device, a second message responsive to the first message regarding the incoming call;
receiving a selection of one of a plurality of options based on the received second message; and
processing the selected option;
receiving a selection of an option to request an automatic call back to the second device after a telecommunication session with a first device has ended;
transmitting a message directed to the second device indicating that the incoming call will be returned upon completion of the telecommunication session with the first device;
terminating the telecommunication session with the first device; and
receiving a call request to establish a telecommunication session with the second device.
10. The system of claim 9 , wherein the incoming call is received from the second device during a telecommunication session established with the first device.
11. The system of claim 9 , wherein the first message is a request regarding the urgency of the incoming call, and the second message is a reply regarding the urgency of the incoming call.
12. The system of claim 9 , wherein the first message is an interactive voice response (IVR) message.
13. The system of claim 9 , wherein the second message regarding the incoming call is based on a dual-tone multi-frequency (DTMF) tone response.
14. A computer-implemented method for displaying incoming messages received during a telecommunication session, comprising:
intercepting an incoming message;
extracting a message identifier from the incoming message; and
displaying the incoming message when it is determined that the message identifier from the incoming message is associated with a caller identifier of a user taking part in the telecommunication session.
15. The method of claim 14 , wherein the incoming message is one of a short message service (SMS), multimedia messaging service (MMS) messages, or email message.
16. The method of claim 14 , wherein the message identifier is compared to contact information extracted from an address book.
17. The method of claim 14 , wherein the incoming message is displayed in a user interface of a telecommunication application that is processing the telecommunication session, and wherein the telecommunication application is a Voice over Internet Protocol (VoIP) telecommunication application.