IP Library Granted Patent US 10,241,999
Granted Patent B2
US 10,241,999 · App. 14/608,407 · Granted Mar 26, 2019

Adjusting text in message in light of recipients interests and/or personality traits to sustain recipient's interest in message

Inventors: Al Chakra (Apex, NC); Liam Harpur (Dublin, IE); John Rice (Waterford, IE)
Assignee: International Business Machines Corporation
G06F17/28G06F17/274G06F17/2881
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Quick Facts
Patent No.
US 10,241,999
App. No.
14/608,407
Granted
Mar 26, 2019
Kind
B2
Abstract

A method, system and computer program product for adjusting text in a message to sustain the recipient's interest in the message. Upon identifying the recipients to receive a message, information, including interests and/or personality traits, regarding the identified recipients is retrieved. Upon obtaining the recipient's interests and/or personality traits, a linguistic engine is utilized to generate words and phrases (e.g., speed, parking, license, toll) associated with the recipient's interest and/or personality trait (e.g., interest in cars). The words and ordering of the words in the message are then changed to include words and phrases associated with the interest and/or personality trait of the recipient. In this manner, the author is able to compose a message that sustains the recipient's interest in the message by modifying the message to include language directed to the recipient's interests (e.g., traveling, collecting baseball cards) and/or personality traits (e.g., hates loud music).

Claims (21)

1. A method for adjusting text in a message to sustain recipient's interest in the message, the method comprising:

receiving a message for one or more recipients by a message analyzer connected to a network;

identifying said one or more recipients to receive said message;

retrieving, by said message analyzer, information regarding said identified one or more recipients from one or more company profile pages, one or more social media websites or a database, wherein said information comprises interests and/or personality traits of said identified one or more recipients;

utilizing, by said message analyzer, a linguistic engine to generate words and phrases associated with an interest and/or personality trait of a first recipient of said identified one or more recipients, wherein said linguistic engine utilizes a database of words and/or phrases associated with interests and/or personality traits;

utilizing, by a processor, natural language processing to change words and ordering of words in said message to include words and phrases associated with said interest and/or personality trait of said first recipient of said identified one or more recipients to generate a modified message;

evaluating said modified message by generating a score based on proximity of said words and phrases associated with said interest and/or personality trait of said first recipient to negative and positive words;

utilizing natural language processing to further change words and ordering of words in said modified message to include different words and phrases associated with said interest and/or personality trait of said first recipient so as to improve said score;

displaying said modified message with words and phrases associated with said interest and/or personality trait of said first recipient to highlight recommended changes;

receiving acceptances and/or rejections to said recommended changes from an author of said modified message; and

sending said modified message to said first recipient after said author accepts and/or rejects said recommended changes thereby improving the technology in electronic communications by sustaining the recipient's interest in reading electronic messages.

2. The method as recited in claim 1 , wherein said one or more recipients to receive said message are identified based on keywords in said message.

3. The method as recited in claim 1 , wherein said one or more recipients to receive said message are identified based on users listed after the “TO” field in said message.

4. The method as recited in claim 1 , wherein said author informs said message analyzer regarding who are said one or more recipients to receive said message.

5. The method as recited in claim 1 , wherein said interests and/or personality traits of said identified one or more recipients are obtained from said one or more company profile pages using natural language processing.

6. The method as recited in claim 1 , wherein said recommended changes are shown in a proximity map format.

7. The method as recited in claim 1 , wherein said interests and/or personality traits of said identified one or more recipients are obtained from said one or more social media websites using natural language processing.

8. The method as recited in claim 1 , wherein said modification of said message comprises adjusting paragraph layouts/margins, scaling or moving paragraphs/sentences, and/or replacing parts of speech with a synonym which has a more positive or negative tone.

9. The method as recited in claim 1 , wherein said recommended changes are shown in a heat map format.

10. The method as recited in claim 1 further comprising:

modifying said modified message in response to said author rejecting one or more of said recommended changes and/or in response to said author modifying text of said modified message.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 29, 2015
From: CHAKRA, AL; HARPUR, LIAM; RICE, JOHN
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 034841/0542 →
Continuity (2)
Continuation 14243726 · Apr 2, 2014
Related Publication 20150286619A1 · Oct 8, 2015
Cited By (1)
US 12,204,852