Consolidated voicemail platform
A voicemail system for providing voicemail services to a secure facility. An embodiment of the voicemail system includes an internet router provided at a facility for communicating with a call processing center that is located outside the facility. A database at the call processing center stores voicemail messages, a call interface receives and stores voicemail messages for residents of the facility, a resident interface provides a plurality of residents of the facility with access to the stored voicemail messages via a telephone located at the facility, and a web server provides a plurality of authorized users access to the stored voicemail messages via a website.
1. A method of providing voicemail services of a secure facility, the method comprising:
receiving a telephone call from a caller outside the secure facility, the telephone call being initiated by a calling telephone number;
identifying the calling telephone number;
comparing the calling telephone number with a list of telephone numbers associated with a plurality of residents;
associating the calling telephone number with one of the plurality of residents when a match exists between the calling telephone number and a telephone number associated with the respective resident;
determining if the caller has previously left a voicemail for the resident;
determining whether the resident has permission to receive voicemail from the caller by accessing stored call permissions information containing permissible callers; and
determining whether sufficient funds exist in an account associated with the caller;
when the resident has permission to receive voicemail from the caller and sufficient funds exist in an account associated with the caller:
receiving a voicemail message from the caller,
storing the voicemail message on a database at a central call center that is outside the facility,
receiving at the central call center, a request from the resident to retrieve the voicemail message,
retrieving the voicemail message from the database,
playing the voicemail message to the resident, and
providing an administrator with access to the voicemail message; and
when the resident does not have permission to receive voicemail from the caller:
blocking the receipt of the voicemail, and
blocking the storage of the voicemail on the database.
2. The method of claim 1 , wherein the step of retrieving the voicemail message from the database includes retrieving the voicemail message from a database that is stored at a different geographic location than a computer that receives the request from the resident.
3. The method of claim 1 , wherein the call permissions information is adjustable by the administrator.
4. The method of claim 1 , further comprising receiving a PIN number associated
with the resident from the caller.
5. A method of providing an incoming call to a resident of a secure facility, the method, the method comprising:
receiving an incoming call from a caller outside the secure facility, the incoming call being initiated by a calling telephone number;
identifying the calling telephone number;
comparing the calling telephone number with a list of telephone numbers associated with a plurality of residents;
associating the calling telephone number with one of the plurality of residents when a match exists between the calling telephone number and a telephone number associated with the respective resident;
determining if the caller has previously left a voicemail for the resident;
determining whether sufficient funds exist in an account associated with the caller; and
determining whether the resident has permission to receive a voicemail from the caller by accessing stored call permissions information containing permissible callers;
when the resident has permission to receive voicemail from the caller and sufficient funds exist in an account associated with the caller:
determining a current location of the resident,
alerting the resident, at the current location, of the incoming call,
receiving a voicemail message from the caller, and receiving a request from the resident to be connected to the incoming call and connecting the resident to the incoming call; and
when the resident does not have permission to receive voicemail from the caller, blocking the incoming call.
6. The method of claim 5 , alerting the resident comprises playing a distinctive ring of multiple different rings wherein each resident is assigned a different ring of the multiple rings.
7. The method of claim 5 , wherein if all available phones are currently in use at the current location, the caller is provided an option to leave a voicemail for the resident.
8. The method of claim 6 , wherein if all available phones are currently in use at the current location, the caller is provided an option to leave a voicemail for the resident.
9. The method of claim 5 , wherein the call permissions information is adjustable by the administrator.
10. The method of claim 5 further comprising receiving a PIN number associated with the resident from the caller.