IP Library Granted Patent US 10,726,425
Granted Patent B2
US 10,726,425 · App. 14/644,054 · Granted Jul 28, 2020

Custom communication generator

Inventors: Ramesh Korra (Hilliard, OH); Randy West (Pickerington, OH); James Walz (Blacklick, OH)
Assignee: Comenity LLC
G06Q30/018H04L63/0853H04W4/80H04W12/06H04W12/00407
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Quick Facts
Patent No.
US 10,726,425
App. No.
14/644,054
Granted
Jul 28, 2020
Kind
B2
Abstract

A system for generating a customized communication with a customer is described, and includes: a near field communication (NFC) reader for receiving, from the customer, a request for an interaction; an input device for receiving an input from the customer, wherein the input includes a customer credential; a processor for: receiving a request, from a near field communication (NFC) enabled device, for an interaction with a customer; requesting a valid customer credential from the customer; receiving an input from the customer in response to a request for the valid customer credential to achieve a received customer credential; determining a validity of the received customer credential; and generating, after the determining the validity of the received customer credential, client information customized for the customer based upon a customer account linked to a determined valid customer credential to achieve a generated customized client information.

Claims (62)

1. A computing device comprising: one or more processors to:

receive a request, via a near field communication (NFC) at a retail store, for an interaction with a mobile device of a customer, the request being a request for account information regarding an account of the customer at the retail store;

instantly, upon receipt of the request, provide a map of the retail store to be displayed on a display screen of the mobile device of the customer;

receive, from said mobile device of the customer, a request to register for a customer credential;

provide, to said mobile device of the customer and in response to the request to register for said customer credential, a request for credential information consisting of: a name of the customer, and an address of the customer;

receive, from said mobile device of the customer and in response to the request for credential information, a response to said request for credential information;

utilize the response to said request for credential information to generate a valid customer credential;

request the valid customer credential from said mobile device of the customer;

receive an input from said mobile device of the customer in response to a request for said valid customer credential to achieve a received customer credential;

determine a validity of said received customer credential, the validity of the received customer credentials determined after a customer physically inputs a personal code directly to a second computing device distinct from said customer's mobile device;

generate, after said validity of said received customer credential is determined, client information customized for a customer based upon the account of the customer at the retail store linked to a determined valid customer credential to provide a generated customized client information to the customer, the customized client information comprising two or more offers from a group of client information consisting of: a doubling of earned points on a purchase, a presale event, a wardrobe workshop, a ticket upgrade, and a discount for a restaurant;

generate a confirmation for said receipt of said valid customer credential;

and transmit, via email, said confirmation to said mobile device of the customer.

2. The computing device of claim 1 , where the one or more processors are further configured to:

cause said generated customized client information to be displayed at the display screen of the customer's mobile device.

3. The computing device of claim 1 , where the one or more processors are further configured to:

compare said received customer credential to a set of customer credentials at a memory store;

determine a match between said received customer credential and said set of customer credentials to achieve a valid customer credential; and

determine a customer account linked to said valid customer credential.

4. The computing device of claim 1 , where the one or more processors are further configured to:

generate a rewards point balance information customized for said customer.

5. The computing device of claim 1 , where the one or more processors are further configured to:

generate an account status information customized for said customer.

6. The computing device of claim 1 , where the one or more processors are further configured to:

generate a customized offer for said customer.

7. The computing device of claim 1 , where the one or more processors are further configured to:

generate an event sign-up capability for said customer.

8. The computing device of claim 1 , where the one or more processors are further configured to:

generate a sign-up receipt for said customer.

9. The computing device of claim 8 , where the one or more processors are further configured to:

transmit said sign-up receipt to a registered communication enabled device of said customer.

10. The computing device of claim 1 , where the one or more processors are further configured to:

configure a printable version of a customized offer.

11. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to:

receive, via a near field communication (NFC) at a retail store, a request for an interaction with a mobile device of a customer, the request being a request for account information regarding the account of the customer at the retail store;

instantly, upon receipt of the request, provide a map of the retail store to be displayed on a display screen of the mobile device of the customer;

request a valid customer credential from said mobile device of the customer;

receive an input from said mobile device of the customer in response to said request for said valid customer credential to achieve a received customer credential;

determine a validity of said received customer credential, the validity of the received customer credentials determined after a customer physically inputs a personal code directly to a second computing device distinct from said mobile device of the customer;

generate, after said validity of said received customer credential is determined, client information customized for said customer based upon the account of the customer at the retail store linked to a determined valid customer credential to provide a generated customized client information to the customer, the customized client information comprising two or more offers from a group of client information consisting of: a doubling of earned points on a purchase, a presale event, a wardrobe workshop, a ticket upgrade, and a discount for a restaurant;

generate a confirmation for said receipt of said valid customer credential;

and transmit, via email, said confirmation to said mobile device of the customer.

12. The non-transitory computer-readable medium of claim 11 , where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

display said generated customized client information at the display screen.

13. The non-transitory computer-readable medium of claim 11 , where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

compare said received customer credential to a set of customer credentials at a memory store;

determine a match between said received customer credential and said set of customer credentials to achieve a valid customer credential; and

determine a customer account linked to said valid customer credential.

14. A system for generating a customized communication with a mobile device of a customer, said system comprising:

a near field communication (NFC) reader configured for receiving, from said mobile device of the customer, a request for an interaction with a retail computing system of a retail store, the request being a request for account information regarding the account of the customer at the retail store;

an input device configured for receiving an input from said mobile device of the customer, wherein said input comprises a customer credential;

a processor configured for:

receiving a request, via a near field communication (NFC), for said interaction with said mobile device of the customer;

displaying, on a display screen of the mobile device of the customer and instantly upon receipt of the request, a map of the retail store;

requesting a valid customer credential from said mobile device of the customer;

receiving an input from said mobile device of the customer in response to a request for said valid customer credential to achieve a received customer credential;

determining a validity of said received customer credential, the validity of the received customer credentials determined after a customer physically inputs a personal code directly to a second computing device distinct from said mobile device of the customer;

generating, after said determining said validity of said received customer credential, client information customized for said customer based upon the account of the customer at the retail store linked to a determined valid customer credential to provide a generated customized client information to the customer, the customized client information comprising two or more offers from a group of client information consisting of: a doubling of earned points on a purchase, a presale event, a wardrobe workshop, a ticket upgrade, and a discount for a restaurant;

generating a confirmation for a receipt of a customer credential that is determined to be valid; and sending said confirmation to a transmitter coupled with said processor, said transmitter configured for transmitting said confirmation to said mobile device of the customer.

15. The system of claim 14 , wherein said processor is further configured for:

causing said customized client information to be displayed at the display of the customer's mobile device.

Assignments (2)
MERGER AND CHANGE OF NAME Recorded Mar 21, 2023
From: COMENITY LLC; BREAD FINANCIAL PAYMENTS, INC
To: BREAD FINANCIAL PAYMENTS, INC.
Reel/Frame 063125/0756 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 10, 2015
From: KORRA, RAMESH; WEST, RANDY; WALZ, JAMES
To: COMENITY LLC
Reel/Frame 035132/0057 →
Continuity (2)
Provisional Application 62093915 · Dec 18, 2014
Related Publication 20160180349A1 · Jun 23, 2016
Cited By (3)
US 12,332,916 US 12,541,610 US 12,664,565