System and method for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility
View Patent ↗Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility (“CEF”). A campaign-triggering event is detected, which triggers contact of prospective third-party (“3 rd -party”) payers for a resident of a CEF in order to encourage such prospective 3 rd -party payers to establish 3 rd -party payment accounts for the resident. In this manner, the prospective 3 rd -party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.
1. A method for providing communication services to a resident of a controlled-environment facility, the method comprising:
storing, in a database system, information indicating a detainment of the resident at the controlled-environment facility;
establishing, in response to the detainment, a payment account on behalf of the resident, wherein the payment account may be used to access the provided communication services;
determining, by a campaign system configured to interoperate with the database system, a perishable date associated with the detainment of the resident;
configuring a triggering event in the database system, wherein the triggering event indicates a campaign to solicit funds for the resident until the perishable date, and wherein the triggering event is removed from the database system upon reaching the perishable date;
determining contact information for one or more non-residents associated with the resident;
notifying, periodically while the triggering event is configured in the database, the one or more non-residents of the detainment of the resident and of the payment account established on behalf of the resident;
receiving funds from a first non-resident in response to the notification, wherein the received funds are deposited to the payment account established on behalf of the resident;
receiving, at a communications system, a request from the resident for communications services provided by the controlled-environment facility; and
providing, via the communications system, the resident with the requested communications services based on the funds deposited to the payment account.
2. The method of claim 1 , wherein the received funds deposited to the payment account may only be used for communication services between the resident and the first non-resident.
3. The method of claim 1 , wherein the contact information includes at least one of a telephone number and an email address associated with each of the one or more non-residents.
4. The method of claim 2 , wherein the notification of the one or more non-residents comprises an automated dialing system configured to place a call to telephone numbers associated with the one or more non-residents.
5. The method of claim 3 , wherein the notification of the one or more residents comprises sending at least one of an email and a text messages to the contact information for each of the one or more non-resident.
6. The method of claim 1 , wherein the perishable date is a scheduled release date for the resident.
7. The method of claim 1 , further comprising:
providing a user interface, via the campaign system, configured for allowing a user to specify the triggering event for the resident and to specify the perishable date for the triggering event.
8. The method of claim 1 , further comprising:
receiving the resident's initial attempt to access the provided communication services; and
determining if the payment account established on behalf of the inmate has been funded.
9. The method of claim 8 , further comprising:
if the payment account has not been funded, allowing the resident to provide contact information for one or more additional non-residents.
10. The method of claim 9 , further comprising:
notifying, periodically while the triggering event is configured in the database, the one or more additional non-residents of the detainment of the resident and of the payment account established on behalf of the resident.
11. A system for providing communication services to a resident of a controlled-environment facility, the system comprising:
an account system configured for establishing a payment account on behalf of the resident, wherein the payment account may be used to access the provided communication services;
a campaign system for conducting a campaign to solicit funds for the resident, the campaign system configured to:
determine a perishable date associated with the detainment of the resident;
determining contact information for one or more non-residents associated with the resident;
notifying, periodically while a triggering event is configured in a database system, the one or more non-residents of the detainment of the resident and of the payment account established on behalf of the resident; and
receive funds from a first non-resident in response to the notification, wherein the received funds are deposited to the payment account established on behalf of the resident;
the database system configured to indicate the triggering event, wherein the triggering event indicates the campaign to solicit funds for the resident until the perishable date, and wherein the triggering event is removed from the database system upon reaching the perishable date; and
a communications system configured to provide communications services to the resident and further configured to:
receive a request from the resident for the provided communications services; and
provide the resident with the requested communications services based on the funds deposited to the payment account.
12. The system of claim 11 , wherein the received funds deposited to the payment account may only be used for communication services between the resident and the first non-resident.
13. The system of claim 11 , wherein contact information includes at least one of a telephone number and an email address associated with each of the one or more non-residents.
14. The system of claim 13 , wherein the notification further comprises an automated dialing system configured to place a call to each of the plurality of telephone numbers.
15. The system of claim 13 , wherein the notification of the one or more residents comprises sending at least one of an email and a text messages to the contact information for each of the one or more non-resident.
16. The system of claim 11 , wherein the perishable date is a scheduled release date for the resident.
17. The system of claim 11 , wherein the campaign system is further configured to providing a user interface configured for allowing a user to specify the triggering event for the resident and to specify the perishable date for the triggering event.
18. The system of claim 11 , further comprising a communications system configured to:
receive the resident's initial attempt to access the provided communication services; and
determine if the payment account established on behalf of the inmate has been funded.
19. The system of claim 18 , wherein the communications system is configured to allow the resident to provide contact information for one or more additional non-residents, if the payment account has not been funded.
20. The system of claim 19 , wherein the campaign system is further configured to notify, periodically while the triggering event is configured in the database, the one or more additional non-residents of the detainment of the resident and of the payment account established on behalf of the resident.