Method and apparatus to determine network quality
View Patent ↗Aspects of the invention may involve systems and methods. A system may score the experience of accessed services. The system may include a probe connected to a telecommunications network and configured to transmit metrics at regular intervals. The system may also include a network monitor configured to: receive data from the probe, transform the received data into key performance indicators, generate a set of key quality indicators based on the key performance indicators, categorize one or more subscribers, and calculate a Quality of Experience index based on the categorized subscribers.
1. A system for scoring an experience of accessed services comprising:
a probe, the probe connected to a telecommunications network, the probe configured to transmit metrics at regular intervals; and
a network monitor comprising one or more processors, the network monitor configured to:
receive data from the probe;
transform the data into key performance indicators;
generate a set of key quality indicators based on the key performance indicators;
categorize one or more subscribers as one of: satisfied, tolerating, or frustrated, based on the set of key quality indicators, to yield categorized subscribers;
calculate a Quality of Experience index based on the categorized subscribers;
aggregate the Quality of Experience Index by at least one of subscribers, devices, locations, or applications, to yield an aggregated Quality of Experience;
identify the aggregated Quality of Experience as a poor experience;
indicate that a possible root cause of the poor experience is due to at least one of issues in a user device, in an access network, in a core network, or in a content provider server.
2. The system of claim 1 , wherein the probe is passive.
3. The system of claim 1 , wherein the probe transmits data at one minute intervals.
4. The system of claim 1 , wherein the probe generates a data feed for each procedure type.
5. The system of claim 4 , wherein the procedure type includes: GTPv1, GTPv2, Diameter user authentication, DNS for address resolutions, and user plane sessions.
6. The system of claim 1 , wherein the probe generates one or more records for each detected subscriber accessing the telecommunications network.
7. The system of claim 1 , wherein the set of key quality indicators includes indicators in one or more performance zones: service accessibility, service retainability, and service performance.
8. The system of claim 7 , wherein the one or more performance zones include service accessibility, service retainability, and service performance.
9. A method for scoring an experience of accessed services, the method comprising:
receiving, by a network monitor, data from one or more network probes, the one or more network probes located on a telecommunications network;
transforming, by the network monitor, the data received from the one or more network probes into key performance indicators;
generating, by the network monitor, a set of key quality indicators based on the key performance indicators;
categorizing, by the network monitor, one or more subscribers of the accessed services as one of: satisfied, tolerating, or frustrated, based on the set of key quality indicators, to yield categorized subscribers; and
calculating a quality of experience for each of the categorized subscribers, to yield calculated quality of experiences;
aggregating the calculated quality of experiences by at least one of subscribers, devices, locations, or applications, to yield an aggregated quality of experience measurement;
identifying the aggregated quality of experience measurement as a poor experience;
indicating that a possible root cause of the poor experience is due to at least one of issues in a user device, in an access network, in a core network, or in a content provider server.
10. The method of claim 9 , wherein the one or more network probes are passive.
11. The method of claim 9 , wherein the one or more network probes transmit data at one minute intervals.
12. The method of claim 9 , wherein the one or more network probes generate one data feed per procedure type.
13. The method of claim 12 , wherein the procedure type includes: GTPv1, GTPv2, diameter user authentication, DNS for address resolutions, and user plane sessions.
14. The method of claim 9 , wherein the one or more network probes generate one or more records for each detected subscriber accessing the telecommunications network.
15. The method of claim 9 , wherein the set of key quality indicators include indicators in one or more performance zones.
16. The method of claim 15 , wherein the one or more performance zones include service accessibility, service retainability, and service performance.