AUTOMATIC CHARGEBACK MANAGEMENT
Technologies for automatically managing chargebacks include a chargeback processing server for receiving a chargeback corresponding to a disputed payment vehicle transaction and analyzing chargeback data as a function of historical chargeback win data and transaction-specific economic feasibility data. The chargeback processing server automatically determines, based on the analysis of the chargeback data, whether further review of the chargeback is necessary, whether to automatically represent the disputed payment vehicle transaction, or whether to automatically accept financial liability for the disputed payment vehicle transaction. Additionally, the chargeback processing server automatically collects representment evidence in response to determining to automatically represent the disputed payment vehicle transaction. Other embodiments are described and claimed.
1 . A method for automatic chargeback management, the method comprising:
receiving, by a chargeback processing server, a chargeback message corresponding to a disputed payment vehicle transaction, the chargeback message comprises chargeback data indicative of a transaction amount, an account identifier, and a chargeback reason code;
analyzing, by the chargeback processing server, the chargeback data as a function of historical chargeback win data and transaction-specific economic feasibility data;
determining, by the chargeback processing server, whether further review of the chargeback data is required based on the analysis of the chargeback data;
determining, by the chargeback processing server and in response to determining that further review of the chargeback data is not required, whether to automatically represent the disputed payment vehicle transaction or automatically accept financial liability for the disputed payment vehicle transaction based on the analysis of the chargeback data;
transmitting, by the chargeback processing server, a representment message in response to determining to automatically represent the disputed payment vehicle transaction; and
transmitting, by the chargeback processing server, a liability acceptance message in response to determining to automatically accept financial liability for the disputed payment vehicle transaction.
2 . The method of claim 1 , further comprising:
collecting, by the chargeback processing server, representment evidence in response to determining to automatically represent the disputed payment vehicle transaction; and
augmenting, by the chargeback processing server, the representment message with the collected representment evidence.
3 . The method of claim 2 , further comprising:
determining, by the chargeback processing server, whether the disputed payment vehicle transaction is a physical goods shipping transaction;
requesting, by the chargeback processing server and from a remote evidence repository, proof of delivery evidence in response to determining that the disputed payment vehicle transaction is a physical goods shipping transaction; and
receiving, by the chargeback processing server and from the remote evidence repository, the proof of delivery evidence, wherein the collected representment evidence comprises the received proof of delivery evidence.
4 . The method of claim 3 , wherein collecting the representment evidence comprises retrieving the representment evidence from a local storage in response to determining that the disputed payment vehicle transaction is a transaction other than a physical goods shipping transaction.
5 . The method of claim 4 , wherein the representment evidence retrieved from the local storage comprises an electronic set of terms and conditions of a merchant associated with the disputed payment vehicle transaction.
6 . The method of claim 1 , further comprising queuing, by the chargeback processing server and in response to determining that further review of the chargeback data is required, the chargeback message corresponding to the disputed payment vehicle transaction in a queue for further review.
7 . The method of claim 1 , wherein the historical chargeback win data comprises a historical win rate and the transaction-specific economic feasibility data comprises a chargeback cost;
wherein analyzing the chargeback data as a function of the historical chargeback win data and transaction-specific economic feasibility data comprises (i) determining whether a biased transaction amount is greater than a first reference threshold amount and (ii) determining whether the biased transaction amount is less than a second reference threshold amount, wherein the biased transaction amount comprises a product of the historical win rate and an adjusted gross transaction amount, the adjusted gross transaction amount comprises a difference between the transaction amount and the chargeback cost, and the first reference threshold amount is greater than the second reference threshold amount;
wherein determining whether further review of the chargeback data is required comprises determining that further review of the chargeback data is required in response to determining that the biased transaction amount is between the first and second reference threshold amounts; and
wherein determining whether to automatically represent the disputed payment vehicle transaction or automatically accept financial liability for the disputed payment vehicle transaction comprises (i) determining to automatically represent the disputed payment vehicle transaction in response to determining that the biased transaction amount is greater than the first reference threshold amount and (ii) determining to automatically accept financial liability for the disputed payment vehicle transaction in response to determining that the biased transaction amount is less than the second reference threshold amount.
8 . The method of claim 7 , wherein the chargeback cost comprises a chargeback fee associated with the disputed payment vehicle transaction and an estimated analyst time cost associated with the disputed payment vehicle transaction based on the chargeback reason code.
9 . The method of claim 7 , wherein the historical win rate comprises one or more of a global historical win rate and a merchant-specific historical win rate based on the chargeback reason code.
10 . The method of claim 7 , wherein the account identifier comprises a bank identification number; and
wherein the historical win rate comprises one or more of a global historical win rate and a merchant-specific historical win rate based on the chargeback reason code and the bank identification number.
11 . One or more machine-readable storage media comprising a plurality of instructions stored thereon that in response to being executed by a chargeback processing server, cause the chargeback processing server to:
receive a chargeback message that corresponds to a disputed payment vehicle transaction, the chargeback message comprises chargeback data indicative of a transaction amount, an account identifier, and a chargeback reason code;
analyze the chargeback data as a function of historical chargeback win data and transaction-specific economic feasibility data;
determine whether further review of the chargeback data is required based on the analysis of the chargeback data;
determine, in response to a determination that further review of the chargeback data is not required, whether to automatically represent the disputed payment vehicle transaction or automatically accept financial liability for the disputed payment vehicle transaction based on the analysis of the chargeback data;
transmit a representment message in response to a determination to automatically represent the disputed payment vehicle transaction; and
transmit a liability acceptance message in response to a determination to automatically accept financial liability for the disputed payment vehicle transaction.
12 . The one or more machine-readable storage media of claim 11 , wherein the plurality of instructions further cause the chargeback processing server to:
collect representment evidence in response to the determination to automatically represent the disputed payment vehicle transaction; and
augment the representment message with the collected representment evidence.
13 . The one or more machine-readable storage media of claim 12 , wherein the plurality of instructions further cause the chargeback processing server to:
determine whether the disputed payment vehicle transaction is a physical goods shipping transaction;
request, from a remote evidence repository, proof of delivery evidence in response to a determination that the disputed payment vehicle transaction is a physical goods shipping transaction; and
receive, from the remote evidence repository, the proof of delivery evidence, wherein the collected representment evidence comprises the received proof of delivery evidence.
14 . The one or more machine-readable storage media of claim 13 , wherein to collect the representment evidence comprises to retrieve the representment evidence from a local storage in response to a determination that the disputed payment vehicle transaction is a transaction other than a physical goods shipping transaction.
15 . The one or more machine-readable storage media of claim 14 , wherein the representment evidence retrieved from the local storage comprises an electronic set of terms and conditions of a merchant associated with the disputed payment vehicle transaction.
16 . The one or more machine-readable storage media of claim 11 , wherein the plurality of instructions further cause the chargeback processing server to queue, in response to the determination that further review of the chargeback data is required, the chargeback message that corresponds to the disputed payment vehicle transaction in a queue for further review.
17 . The one or more machine-readable storage media of claim 11 , wherein the historical chargeback win data comprises a historical win rate and the transaction-specific economic feasibility data comprises a chargeback cost;
wherein to analyze the chargeback data as a function of the historical chargeback win data and transaction-specific economic feasibility data comprises to (i) determine whether a biased transaction amount is greater than a first reference threshold amount and (ii) determine whether the biased transaction amount is less than a second reference threshold amount, wherein the biased transaction amount comprises a product of the historical win rate and an adjusted gross transaction amount, the adjusted gross transaction amount comprises a difference between the transaction amount and the chargeback cost, and the first reference threshold amount is greater than the second reference threshold amount;
wherein to determine whether further review of the chargeback data is required comprises to determine that further review of the chargeback data is required in response to a determination that the biased transaction amount is between the first and second reference threshold amounts; and
wherein to determine whether to automatically represent the disputed payment vehicle transaction or automatically accept financial liability for the disputed payment vehicle transaction comprises to (i) determine to automatically represent the disputed payment vehicle transaction in response to a determination that the biased transaction amount is greater than the first reference threshold amount and (ii) determine to automatically accept financial liability for the disputed payment vehicle transaction in response to a determination that the biased transaction amount is less than the second reference threshold amount.
18 . The one or more machine-readable storage media of claim 17 , wherein the account identifier comprises a bank identification number;
wherein the chargeback cost comprises a chargeback fee associated with the disputed payment vehicle transaction and an estimated analyst time cost associated with the disputed payment vehicle transaction based on the chargeback reason code and the bank identification number; and
wherein the historical win rate comprises one or more of a global historical win rate and a merchant-specific historical win rate based on the chargeback reason code and the bank identification number.
19 . A system for automatic chargeback management, the system comprising:
a chargeback processing server comprising a processor executing instructions stored in memory, wherein the instructions cause the processor to:
receive a chargeback message that corresponds to a disputed payment vehicle transaction, the chargeback message comprises chargeback data indicative of a transaction amount, an account identifier, and a chargeback reason code;
analyze the chargeback data as a function of historical chargeback win data and transaction-specific economic feasibility data;
determine whether further review of the chargeback data is required based on the analysis of the chargeback data;
determine, in response to a determination that further review of the chargeback data is not required, whether to automatically represent the disputed payment vehicle transaction or automatically accept financial liability for the disputed payment vehicle transaction based on the analysis of the chargeback data;
transmit a representment message in response to a determination to automatically represent the disputed payment vehicle transaction; and
transmit a liability acceptance message in response to a determination to automatically accept financial liability for the disputed payment vehicle transaction.
20 . The system of claim 19 , wherein the instructions of the chargeback processing server further cause the processor to:
collect representment evidence in response to the determination to automatically represent the disputed payment vehicle transaction; and
augment the representment message with the collected representment evidence.
21 . The system of claim 20 wherein the instructions of the chargeback processing server further cause the processor to:
determine whether the disputed payment vehicle transaction is a physical goods shipping transaction;
request, from a remote evidence repository, proof of delivery evidence in response to a determination that the disputed payment vehicle transaction is a physical goods shipping transaction; and
receive, from the remote evidence repository, the proof of delivery evidence, wherein the collected representment evidence comprises the received proof of delivery evidence.
22 . The system of claim 21 , wherein to collect the representment evidence comprises to retrieve the representment evidence from a local storage in response to a determination that the disputed payment vehicle transaction is a transaction other than a physical goods shipping transaction.
23 . The system of claim 19 , wherein the instructions of the chargeback processing server further cause the processor to queue, in response to the determination that further review of the chargeback data is required, the chargeback message that corresponds to the disputed payment vehicle transaction in a queue for further review.
24 . The system of claim 19 , wherein the historical chargeback win data comprises a historical win rate and the transaction-specific economic feasibility data comprises a chargeback cost;
wherein to analyze the chargeback data as a function of the historical chargeback win data and transaction-specific economic feasibility data comprises to (i) determine whether a biased transaction amount is greater than a first reference threshold amount and (ii) determine whether the biased transaction amount is less than a second reference threshold amount, wherein the biased transaction amount comprises a product of the historical win rate and an adjusted gross transaction amount, the adjusted gross transaction amount comprises a difference between the transaction amount and the chargeback cost, and the first reference threshold amount is greater than the second reference threshold amount;
wherein to determine whether further review of the chargeback data is required comprises to determine that further review of the chargeback data is required in response to a determination that the biased transaction amount is between the first and second reference threshold amounts; and
wherein to determine whether to automatically represent the disputed payment vehicle transaction or automatically accept financial liability for the disputed payment vehicle transaction comprises to (i) determine to automatically represent the disputed payment vehicle transaction in response to a determination that the biased transaction amount is greater than the first reference threshold amount and (ii) determine to automatically accept financial liability for the disputed payment vehicle transaction in response to a determination that the biased transaction amount is less than the second reference threshold amount.
25 . The system of claim 24 , wherein the chargeback cost comprises a chargeback fee associated with the disputed payment vehicle transaction and an estimated analyst time cost associated with the disputed payment vehicle transaction based on the chargeback reason code; and
wherein the historical win rate comprises one or more of a global historical win rate and a merchant-specific historical win rate based on the chargeback reason code.