ROUTING COMMUNICATIONS BASED ON HISTORY OF PREVIOUS COMMUNICATIONS
A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a plurality of communication identifiers associated with a first user to route inbound communications. A first communication identifier of the plurality of communication identifiers is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user.
1 . A method for routing communications comprising:
building a first user profile for a first user based on a history of communications associated with a plurality of communication identifiers, wherein the plurality of communication identifier is associated with the first user;
receiving an inbound communication directed towards a first communication identifier of the plurality of communication identifiers after the first communication identifier has been assigned to a second user and a second communication identifier has been assigned to the first user; and
routing the inbound communication based on an analysis of the first user profile.
2 . The method of claim 1 , further comprising transmitting a notification to the first user indicating the inbound communication was directed to the first communication identifier when the inbound communication is routed to the first user based on the analysis of the first user profile.
3 . The method of claim 2 , wherein the notification is one of a SMS message, MMS message, PUSH notification, or voicemail.
4 . The method of claim 1 , wherein first communication identifier and second communication identifier is one of a phone number, an internet protocol (IP) address, an email address, or a social media account identifier.
5 . The method of claim 1 , wherein building the first user profile further comprises organizing statistics of past communications to the plurality of communication identifiers associated with the first user into a series of weighted category bins.
6 . The method of claim 5 , wherein a value of the weighted bins is used to determine a probability that the inbound communication is intended for the first user.
7 . The method of claim 6 , wherein the inbound communication is routed to the second user when the determined probability indicates the inbound communication is not intended for the first user.
8 . The method of claim 1 , wherein the history of communications includes inbound and outbound communication statistics including at least one of call numbers, communication dates, communication times, caller IDs, call origins, IP addresses, communication duration, shared identifiers, or business name.
9 . The method of claim 1 , further comprising directing the inbound communication to an interactive voice response (IVR) to confirm the intended communication recipient.
10 . The method of claim 1 , wherein a first static user ID is associated with the first user and a second static user ID with the second user.
11 . The method of claim 1 , wherein the first communication identifier is assigned to the second user, and wherein inbound communication directed towards the first communication identifier is routed to a device associated with the first user based on an analysis of the first user profile of the first user.
12 . The method of claim 1 , wherein routing the inbound communication is further based on an analysis of a user profile of the second user.
13 . A system for routing communications comprising:
a) at least one processor;
b) at least one input device; and
c) at least one storage device storing processor-executable instructions
which, when executed by the at least one processor, performs a method including:
(1) building a first user profile for a first user based on a history of communications associated with a plurality of communication identifiers, wherein the plurality of communication identifier is associated with the first user;
(2) receiving an inbound communication directed towards a first communication identifier of the plurality of communication identifiers after the first communication identifier has been assigned to a second user and a second communication identifier has been assigned to the first user; and
(3) routing the inbound communication based on an analysis of the first user profile of the first user.
14 . The system of claim 13 , further comprising transmitting a notification to the first user indicating the inbound communication was directed to the first communication identifier when the inbound communication is routed to the first user based on the analysis of the first user profile, wherein the notification is one of a SMS message, MMS message, PUSH notification, or voicemail.
15 . The system of claim 13 , wherein first communication identifier and second communication identifier is one of a phone number, an internet protocol (IP) address, an email address, or a social media account identifier.
16 . The system of claim 13 , wherein the first user profile includes statistics of previous communications into a series of weighted category bins.
17 . The system of claim 16 , wherein a value of the weighted bins is used to determine a probability that an inbound communication is intended for the first user.
18 . The system of claim 17 , wherein a second inbound communication is routed to the second user when the determined probability indicates the second inbound communication is not intended for the first user.
19 . The system of claim 13 , wherein the history of communications includes inbound and outbound communication statistics comprising at least one of: call numbers, communication dates, communication times, caller IDs, call origins, IP addresses, communication duration, shared identifiers, or business name.
20 . The system of claim 13 , further comprising directing the inbound communication to an interactive voice response (IVR) to confirm the intended communication recipient.