System and method for delivering text messages to call centers
View Patent ↗A wireless emergency system that includes a mobile switching center, a short message service center that receives an emergency text message of a caller from the mobile switching center, and gateway in communication with the short message service center to route the emergency text message to a responsive public safety answering point as a tone message.
1. A communications system comprising:
a gateway for routing communications between a caller's mobile communications device and a call center, the gateway including:
(i) a transcoder that bi-directionally translates:
a) incoming text messages generated by the caller's mobile communications device into differently-formatted outgoing communications for receipt by the call center, and
b) differently-formatted incoming communications generated by the call center into outgoing text messages for receipt by the caller's mobile communications device, and
(ii) a table of communication sessions with a telephone number of the caller for each existing communication session,
wherein the gateway is configured to access the table to determine whether incoming text messages are initial messages or are otherwise part of an existing communication session with a call center, such that the gateway routes the corresponding differently-formatted outgoing communications that are part of an existing communication to the call center handling the existing communication session.
2. The communications system of claim 1 , wherein the differently-formatted communications are tone messages.
3. The communications system of claim 1 , wherein the call center is a public safety answering point and the differently-formatted communications are TTY tone messages.
4. The communications system of claim 1 , wherein, when the gateway determines that the incoming text message is an initial message, the gateway routes the differently-formatted outgoing communication to a call center based on the caller's present location.
5. The communications system of claim 1 , wherein, when the gateway determines that the incoming text message is an initial message, the gateway routes the differently-formatted outgoing communication to a call center based on the caller's present location, determined dynamically.
6. The communications system of claim 1 , wherein the call center is a public safety answering point and the gateway identifies the responsive public safety answering point from among a plurality of public safety answering points based on location information of the caller, the location information including a cell site and sector of the caller.
7. The communications system of claim 1 , wherein the call center is a public safety answering point and the gateway includes a pseudo automatic number identifier manager that maintains a plurality of pseudo automatic number identifiers, each of a plurality of public safety answering points being assigned a pool of pseudo automatic number identifiers, and assigns a pseudo automatic number identifier to the caller from the pool assigned to the responsive public safety answering point.
8. The communications system of claim 1 wherein the gateway verifies a communication session with the call center by sending a preprogrammed message and receiving an authorization message.
9. The communications system of claim 1 wherein the gateway provides location information in response to a location query from the call center.
10. The communications system of claim 1 wherein the gateway receives a picture or video message from the caller and transmits the picture or video message to the responsive call center.
11. The communications system of claim 1 wherein the gateway includes an Internet server that receives a picture or video message from a caller and stores the picture or video message to be retrieved by the responsive call center.
12. A non-transitory, computer-readable storage medium storing instructions, an execution of which in a computer system causes the computer system to perform operations comprising:
receiving incoming text messages of a caller;
determining whether the incoming text messages are initial messages or are otherwise part of an existing communication session with a call center by accessing a table of telephone numbers associated with existing communication sessions;
generating differently-formatted outgoing communications to a call center that correspond to the incoming text messages,
wherein, if incoming text messages are initial messages, the corresponding differently-formatted outgoing communications are routed based on the caller's present location and if the incoming text messages are part of an existing communication session, the corresponding differently-formatted outgoing communications are routed to the call center handling the existing communication session.
13. The non-transitory, computer-readable storage medium according to claim 12 , wherein the differently-formatted communications are tone messages.
14. The non-transitory, computer-readable storage medium according to claim 12 , wherein the call center is a public safety answering point and the differently-formatted communications are TTY tone messages.
15. The non-transitory, computer-readable storage medium according to claim 12 , wherein, when the gateway determines that the incoming text message is an initial message, the gateway routes the differently-formatted outgoing communication to a call center based on the caller's present location, determined dynamically.
16. The non-transitory, computer-readable storage medium according to claim 12 , wherein the call center is a public safety answering point and the gateway identifies the responsive public safety answering point from among a plurality of public safety answering points based on location information of the caller, the location information including a cell site and sector of the caller.
17. A method of text messaging between a mobile communications device and a call center via a gateway, comprising:
receiving an incoming text message of a caller;
determining whether the incoming text message is an initial message or is otherwise part of an existing communication session with a call center by accessing a table of telephone numbers associated with existing communication sessions; and
generating a differently-formatted outgoing communication to a call center that corresponds to the incoming text message,
wherein, if the incoming text message is an initial message, the corresponding differently-formatted outgoing communication is routed based on the caller's present location and if the incoming text message is part of an existing communication session, the corresponding differently-formatted outgoing communication is routed to the call center handling the existing communication session.
18. The method according to claim 17 , wherein the differently-formatted communication is a tone message.
19. The method according to claim 17 , wherein the call center is a public safety answering point and the differently-formatted communication is a TTY tone message.
20. The method according to claim 17 , wherein, when the gateway determines that the incoming text message is an initial message, the gateway routes the differently-formatted outgoing communication to a call center based on the caller's present location, determined dynamically.
21. The method according to claim 17 , wherein the gateway includes an internet server that receives a picture or video message from a caller and stores the picture or video message to be retrieved by the responsive call center.