Granted Patent B2

US 9,760,722 · App. 14/815,529 · Granted Sep 12, 2017

Abstract

Claims (63)

1. A method of correcting for an unauthorized disclosure of sensitive information at an imaging device, comprising:

receiving, by the imaging device, an indication of the unauthorized disclosure of sensitive information;

receiving or generating, by the imaging device, preliminary information about the unauthorized disclosure;

transmitting, by the imaging device, the indication and the preliminary information to a remote location to initiate an investigation on the unauthorized disclosure;

after receiving the indication, entering a reduced function mode by the imaging device, the reduced function mode enabling the imaging device to perform a reduced set of functions relative to a set of functions that are enabled to be performed during a normal mode of operation;

receiving, by the imaging device, a clearance key when in the reduced function mode; and

after receiving the clearance key, exiting the reduced function mode and returning the imaging device to the normal mode of operation by the imaging device,

wherein the indication is received via an interface element of a user interface of the imaging device.

2. The method of claim 1 , further comprising:

determining whether a predetermined event occurred following the unauthorized disclosure of sensitive information being processed and prior to receiving the indication, and

upon an affirmative determination, querying the user for preliminary information via the user interface,

wherein the predetermined event is a user terminating a login session on the imaging device; and

wherein the preliminary information includes at least one of a time when the unauthorized disclosure occurred, an identifier of the imaging device, and at least one document involved in the unauthorized disclosure.

3. The method of claim 2 , wherein upon an negative determination, automatically collecting the preliminary information including at least one of a time when the unauthorized disclosure occurred, an identifier of the imaging device, and at least one document involved in the unauthorized disclosure.

4. The method of claim 1 , wherein entering the reduced function mode by the imaging device comprises disconnecting the imaging device from a network serving the imaging device.

5. The method of claim 1 , wherein the imaging device includes memory, and the reduced set of functions includes processing the clearance key and deleting at least one file associated with the sensitive information from the memory of the imaging device; and

wherein the clearance key comprises code and associated instructions to search the imaging device for data related to a document associated with the unauthorized disclosure of sensitive information.

6. The method of claim 1 , further comprising:

establishing a temporary connection to a server via the imaging device;

pinging the server to determine an availability of the clearance key;

automatically exiting the reduced function mode in response to determining, based on the ping(s), the clearance key is available; and

limiting access to the reduced set of functions on the imaging device to a specific set of users when in the reduced function mode, a number of users in the specific set being less than a number of users that are allowed to access the set of functions when the imaging device is in the normal mode of operation.

7. The method of claim 1 , wherein the imaging device includes memory, and the method further comprises:

determining whether a predetermined event occurred following the unauthorized disclosure processed and prior to receiving the indication; and

upon an affirmative determination, querying the user for preliminary information via the user interface;

limiting access to the reduced set of functions on the imaging device to a specific set of users when in the reduced function mode, a number of users in the specific set being less than a number of users that are allowed to access the set of functions when the imaging device is in the normal mode of operation;

receiving, together with or as part of the clearance key, instructions to wipe or erase memory locations of the memory containing at least one file corresponding to the disclosure of sensitive information; and

wiping the memory locations in response to receiving the instructions;

wherein the reduced set of functions includes processing the clearance key and deleting at least one file associated with the sensitive information from the memory of the imaging device;

wherein the preliminary information includes at least one of a time when the unauthorized disclosure occurred, an identifier of the imaging device, and at least one document involved in the unauthorized disclosure; and

wherein the predetermined event is a user terminating a login session on the imaging device.

8. The method of claim 1 , wherein the imaging device includes memory, and the method further comprises:

receiving, together with or as part of the clearance key, instructions to wipe memory locations of the memory containing at least one file corresponding to the disclosure of sensitive information, and

in response to receiving the instructions, searching for the memory locations having portions of the at least one file therein, and

upon locating the searched-for memory locations, wiping or erasing the searched-for memory locations.

9. A software program product stored in a non-transitory computer-readable storage medium, the software program product having instructions which, when executed by a processor in an imaging device, cause the imaging device to:

receive an indication of an unauthorized disclosure of sensitive information by the imaging device;

receive or generate preliminary information about the unauthorized disclosure;

transmit the indication and the preliminary information to a remote location to initiate an investigation on the unauthorized disclosure;

after receiving the indication, enter a reduced function mode of the imaging device, the reduced function mode enabling the imaging device to perform a reduced set of functions relative to a set of functions performed during a normal mode of operation;

receive a clearance key while in the reduced function mode; and

after receiving the clearance key, exit the reduced function mode and returning the imaging device to the normal mode of operation,

wherein the indication is received via an interface element of a user interface of the imaging device.

10. The software program product of claim 9 , wherein the instructions include instructions for determining if a predetermined event occurs following the unauthorized disclosure of sensitive information being processed and prior to receiving the indication, and upon an affirmative, querying the user for preliminary information via the user interface, the preliminary information includes at least one of a time when the unauthorized disclosure occurred, an identifier of the imaging device, and at least one document involved in the unauthorized disclosure; and wherein the predetermined event is a user terminating a login session on the imaging device.

11. The software program product of claim 10 , wherein the instructions include instructions for, upon an negative determination, automatically collecting the preliminary information including at least one of a time when the unauthorized disclosure occurred, an identifier of the imaging device, and at least one document involved in the unauthorized disclosure.

12. The software program product of claim 9 , wherein the clearance key is received from a user interacting with the user interface of the imaging device.

13. The software program product of claim 9 , wherein the imaging device includes memory, and the reduced set of functions includes receiving at least one clearance key, processing the key and deleting at least one file associated with the sensitive information from the memory of the imaging device based on instructions in the clearance key to search the imaging device for data related to a document associated with the unauthorized disclosure of sensitive information;

wherein the at least one file comprises the data; and

wherein the instructions include instructions for, during the reduced function mode, limiting access to the reduced set of functions on the imaging device to a specific set of users, a number of users in the specific set being less than a number of users that are allowed to access the set of functions when the imaging device is in the normal mode of operation.

14. The software program product of claim 9 , comprising sending one or more notifications to one or more authorized personnel to conduct the investigation of the unauthorized disclosure; and wherein the notification(s) each independently comprise at least one of a memo, an immediate action checklist, and a Five W's report.

15. The software program product of claim 9 , comprising transmitting metadata of the imaging device used to perform the unauthorized disclosure and metadata of a user of the imaging device corresponding to the unauthorized disclosure to the remote location along with the indication and the preliminary information.

16. The software program product of claim 9 , wherein the imaging device includes memory and the instructions include instructions for receiving, together with or as part of the clearance key, instructions to wipe one or more memory locations of the memory containing at least one file corresponding to the disclosure of sensitive information, processing the instructions and in response to processing the instructions, wiping the one or more memory locations; and

wherein the instructions includes instructions for, in response to processing the instructions, searching for the memory locations containing the at least one file corresponding to the disclosure of sensitive information, and upon locating the memory locations, wiping the memory locations.

17. A software program product stored in a non-transitory computer-readable storage medium, the software program product having instructions which, when executed by a processor in a computing device, cause the computing device to:

receive, from an imaging device, preliminary information relating to a possible unauthorized disclosure of sensitive information;

upon an affirmative determination that the possible unauthorized disclosure is an actual unauthorized disclosure, determine whether a corrective action is needed for the actual unauthorized disclosure of sensitive information and identify the needed corrective action;

electronically notify authorized personnel of the needed corrective action and send one or more forms thereto;

determine whether the needed correction action has been undertaken;

determine whether the one or more forms has been completed; and

only upon an affirmative determination that the needed corrective action has been undertaken and that the one or more forms is complete, generate a clearance key for preparing the imaging device for returning to a normal mode of operation.

18. The software program product of claim 17 , further comprising instructions for determining, based at least partly upon the preliminary information, whether the possible unauthorized disclosure is the actual unauthorized disclosure.

19. The software program product of claim 17 , further comprising instructions for electronically sending the clearance key to at least one of the imaging device and an authorized user thereof.

20. The software program product of claim 17 , further comprising instructions for determining whether the one or more forms have at least one approval such that the clearance key is generated upon an affirmative determination that the one or more forms has the at least one approval.

Assignments (10)