IP Library Granted Patent US 9,549,066
Granted Patent B2
US 9,549,066 · App. 14/928,575 · Granted Jan 17, 2017

Toll-free telecommunications management platform

Inventors: Sriram Sharma (Ashburn, VA); William Carter (Potomac Falls, VA); Michael Kimmel (Ashburn, VA)
Assignee: Somos, Inc.
H04M3/493H04M2203/251
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Quick Facts
Patent No.
US 9,549,066
App. No.
14/928,575
Granted
Jan 17, 2017
Kind
B2
Abstract

Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

Claims (46)

1. A method of pre-populating a call routing template based on natural language inputs comprising:

associating a natural language element with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a toll-free telecommunications number;

storing the association;

receiving a natural language input from a user, wherein the natural language input includes the natural language element;

selecting the telecommunications routing code based at least in part on the stored association;

populating information for the user, the information including the translation and mapping of natural language, existing user records and usage data;

populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree;

storing the populated call routing decision tree as a call routing template that may be identified and presented to a user interface based at least in part on the natural language input.

2. The method of claim 1 , wherein the natural language input is a text element.

3. The method of claim 2 , wherein the text element is a scanned text element.

4. The method of claim 1 , wherein the natural language input is a voice element.

5. The method of claim 4 , wherein the voice element is obtained by voice recognition software.

6. The method of claim 1 , wherein the decision tree logic determines the call path taken by an incoming toll-free call to a termination number.

7. The method of claim 1 , wherein the decision tree logic determines the call path taken by an incoming toll-free call based at least in part on the time of day the incoming call is received.

8. The method of claim 1 , wherein the decision tree logic determines the call path taken by an incoming toll-free call based at least in part on the geographic location of the device from which the incoming call is received.

9. The method of claim 1 , wherein the decision tree logic determines the call path taken by an incoming toll-free call within a telecommunications system.

10. A system for creating a call routing decision tree, the system comprising:

a user device of a user configured to:

receive a natural language input from a user;

select a stored call routing template, wherein the selection is based at least in part on a stored association of the call routing template and a natural language element that is included in the natural language input;

present the stored call routing template to the user within a graphic user interface;

receive a command from the user, through the graphic user interface, to associate the selected call routing template with a toll-free telecommunications number indicated by the user; and

store the association between the call routing template and the toll-free telecommunications number,

presenting data to a user in real time regarding changes in metadata associated with a toll-free telecommunications number.

11. The system of claim 10 , wherein the command from the user is a text-based command.

12. The system of claim 11 , wherein the text-based command is selected from a menu that is presented to the user in the graphic user interface.

13. The system of claim 10 , wherein the command from the user is a voice command.

14. A user device for presenting data to a user in real time regarding changes in metadata associated with a toll-free telecommunications number, the user device configured to:

receive an indication of a change in status of a toll-free communications number, wherein the telecommunications number is associated with a responsible organization that processes toll-free telecommunications;

update a metadatum associated with the toll-free communications number based at least in part on the change in status;

store the metadatum;

receive a status request from a user relating to the responsible organization;

present the user with a graphic representation of the telecommunications number's status,

wherein the status presented is based on real time status changes occurring over a toll-free telecommunications network.

15. The user device of claim 14 , wherein the presentation includes presenting a status for a plurality of telecommunication numbers associated with the responsible organization, wherein the status presented is based on real time status changes occurring over a toll-free telecommunications network.

16. The user device of claim 14 , wherein the status indicates availability of the toll-free telecommunications number for purchase.

17. The user device of claim 14 , wherein the status indicates that the toll-free telecommunications number has been reserved.

18. The user device of claim 14 , wherein the status indicates historical usage information relating to the toll-free telecommunications number.

19. The user device of claim 14 , wherein the status indicates a billing action required for the toll-free telecommunications number.

20. A method of toll-free telecommunications data visualization comprising:

presenting a data visualization dashboard to a mobile application on a client device, wherein the presentation includes a selectable listing of toll-free telecommunications data parameters;

receiving a selection from the client device of the toll-free telecommunications data parameters to analyze and at least one type of data analysis to perform;

retrieving, in substantially real time, data relating to the selected toll-free telecommunications data parameters;

analyzing the data according to the at least one type of data analysis; and

presenting to the mobile application a summary of an analytic result

wherein the data includes user actions, system events, performance statistics, and other events.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 15, 2016
From: SHARMA, SRIRAM; CARTER, WILLIAM; KIMMEL, MICHAEL
To: SOMOS, INC.
Reel/Frame 040327/0917 →
Continuity (2)
Provisional Application 62073976 · Nov 1, 2014
Related Publication 20160127552A1 · May 5, 2016