Disaster recovery with a central conferencing routing server
View Patent ↗Aspects of the present disclosure involve systems, methods, computer program products, and the like, for collaboration conferencing with multiple participants over a communications network, and more specifically for a conferencing routing service for managing and routing collaboration participants. In one embodiment, the conferencing routing server is configured to respond to a failure in a conference bridge to allow for repair to the network and/or account for split conferences that may occur due to the bridge failure. In one embodiment, the CCRS may account for moving a conference bridge into an offline state by removing the conference bridge from consideration for hosting a collaboration conference.
1. A method for managing collaboration conferences in a network, the method comprising:
receiving a notice of a change of state of a first conference bridge of a plurality of conference bridges associated with a telecommunications network, the notice of a change of state of the first conference bridge comprising an identification of the first conference bridge;
accessing a database configured to store a priority table associated with at least one customer to the telecommunications network, the priority table comprising a list of the plurality of conference bridges and a priority level associated with each of the plurality of conference bridges, the priority level being based on the at least one customer's preferences, the at least one customer's preferences comprising technical features associated with the plurality of conference bridges, wherein the database is accessed using a customer identification number associated with the at least one customer;
noting the change of state of the first conference bridge in the priority table; and
selecting a second conference bridge identified in the priority table as a host conference bridge for a second collaboration conference on the telecommunications network, wherein the selection of the second conference bridge is based on a next lower priority level and the at least one customer's preferences.
2. The method of claim 1 , wherein the first conference bridge is hosting a first collaboration conference upon receiving the notice of change of state of the first conference bridge, the method further comprising:
receiving a request to join the first collaboration conference being hosted on the first conference bridge from a requester;
determining the state of the first collaboration conference on the first conference bridge; and
transmitting one or more routing messages to the telecommunications network to connect the requester to the second collaboration conference on the second conference bridge.
3. The method of claim 2 further comprising:
transmitting a split conference notification to a network administrator, the split conference notification comprising an identification of the first conference bridge and the second conference bridge.
4. The method of claim 3 further comprising:
processing the split conference to switch participants of the first collaboration conference hosted on the first conference bridge to the second collaboration conference hosted on the second conference bridge.
5. The method of claim 1 wherein the first conference bridge is hosting a first collaboration conference upon receiving the notice of change of state of the first conference bridge, the method further comprising:
rerouting the first collaboration conference from the first conference bridge to the second conference bridge.
6. The method of claim 1 , wherein the priority level is further based on geographic location of each of the conference bridges.
7. The method of claim 1 further comprising performing a load analysis of one or more of the plurality of conference bridges listed on the priority table.
8. A method for managing collaboration conferences in a network, the method comprising:
receiving a notice of a change of state of a first conference bridge of a plurality of conference bridges associated with a telecommunications network, the notice of a change of state of the first conference bridge comprising an identification of the first conference bridge;
accessing a database configured to store a priority table associated with at least one customer to the telecommunications network, the priority table comprising a list of the plurality of conference bridges and a priority level associated with each of the plurality of conference bridges, the priority level being based on the at least one customer's preferences, the at least one customer's preferences comprising a geographic location associated with each of the plurality of conference bridges, wherein the database is accessed using a customer identification number associated with the at least one customer;
noting the change of state of the first conference bridge in the priority table; and
selecting a second conference bridge identified in the priority table as a host conference bridge for a second collaboration conference on the telecommunications network, wherein the selection of the second conference bridge is based on a next lower priority level the at least one customer's preferences.
9. The method of claim 8 , wherein the first conference bridge is hosting a first collaboration conference upon receiving the notice of change of state of the first conference bridge, the method further comprising:
receiving a request to join the first collaboration conference being hosted on the first conference bridge from a requester;
determining the state of the first collaboration conference on the first conference bridge; and
transmitting one or more routing messages to the telecommunications network to connect the requester to the second collaboration conference on the second conference bridge.
10. The method of claim 9 further comprising:
transmitting a split conference notification to a network administrator, the split conference notification comprising an identification of the first conference bridge and the second conference bridge.
11. The method of claim 10 further comprising:
processing the split conference to switch participants of the first collaboration conference hosted on the first conference bridge to the second collaboration conference hosted on the second conference bridge.
12. The method of claim 8 wherein the first conference bridge is hosting a first collaboration conference upon receiving the notice of change of state of the first conference bridge, the method further comprising:
rerouting the first collaboration conference from the first conference bridge to the second conference bridge.
13. The method of claim 8 , wherein the priority level is further based on technical features associated with the plurality of conference bridges.
14. The method of claim 8 further comprising performing a load analysis of one or more of the plurality of conference bridges listed on the priority table.