CORE SERVICES PLATFORM FOR WIRELESS VOICE, DATA AND MESSAGING NETWORK SERVICES
A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.
1 . A system for managing wireless devices in a wireless network comprising:
a processor; and
a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network;
retrieve diagnostic information associated with the wireless device from the wireless network;
retrieve diagnostic information associated with the wireless device from the wireless device;
determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device;
transmit the at least one solution; and
receive a confirmation that the problem has been resolved.