SYSTEMS AND METHODS FOR GENERATING AND MANAGING CUSTOMER CONTEXT INFORMATION
Systems, methods, and non-transitory computer-readable media can establish a merchant account on a social networking system associated with a first merchant. A customer profile associated with the first merchant and a first customer is established. Customer context information associated with the first customer profile is generated without merchant intervention based on a customer context information rule.
1 . A computer-implemented method comprising:
establishing, by a computing system, a merchant account on a social networking system associated with a first merchant;
establishing, by the computing system, a customer profile associated with the first merchant and a first customer; and
generating, by the computing system, without merchant intervention customer context information associated with the first customer profile based on a customer context information rule.
2 . The computer-implemented method of claim 1 , wherein the customer context information is generated based on an action taken by the first customer.
3 . The computer-implemented method of claim 1 , wherein the customer context information is generated based on a message sent by the first customer.
4 . The computer-implemented method of claim 1 , wherein the customer context information comprises a customer tag.
5 . The computer-implemented method of claim 4 , further comprising filtering a plurality of customers based on the customer tag.
6 . The computer-implemented method of claim 5 , further comprising interacting with a subset of the plurality of customers that are associated with the customer tag.
7 . The computer-implemented method of claim 1 , wherein the customer context information comprises a customer note.
8 . The computer-implemented method of claim 1 , further comprising receiving a customer note manually entered by a merchant administrator.
9 . The computer-implemented method of claim 8 , wherein the customer note manually entered by the merchant administrator comprises a mention of a second merchant administrator, and the method further comprising notifying the second merchant administrator of the customer note.
10 . The computer-implemented method of claim 1 , further comprising presenting a customer context interface to the first merchant.
11 . A system comprising:
at least one processor; and
a memory storing instructions that, when executed by the at least one processor, cause the system to perform a method comprising:
establishing a merchant account on a social networking system associated with a first merchant;
establishing a customer profile associated with the first merchant and a first customer; and
generating without merchant intervention customer context information associated with the first customer profile based on a customer context information rule.
12 . The system of claim 11 , wherein the customer context information is generated based on an action taken by the first customer.
13 . The system of claim 11 , wherein the customer context information is generated based on a message sent by the first customer.
14 . The system of claim 11 , wherein the customer context information comprises a customer tag.
15 . The system of claim 14 , wherein the method further comprises filtering a plurality of customers based on the customer tag.
16 . A non-transitory computer-readable storage medium including instructions that, when executed by at least one processor of a computing system, cause the computing system to perform a method comprising:
establishing a merchant account on a social networking system associated with a first merchant;
establishing a customer profile associated with the first merchant and a first customer; and
generating without merchant intervention customer context information associated with the first customer profile based on a customer context information rule.
17 . The non-transitory computer-readable storage medium of claim 16 , wherein the customer context information is generated based on an action taken by the first customer.
18 . The non-transitory computer-readable storage medium of claim 16 , wherein the customer context information is generated based on a message sent by the first customer.
19 . The non-transitory computer-readable storage medium of claim 16 , wherein the customer context information comprises a customer tag.
20 . The non-transitory computer-readable storage medium of claim 19 , wherein the method further comprises filtering a plurality of customers based on the customer tag.