IP Library Granted Patent US 11,256,386
Granted Patent B2
US 11,256,386 · App. 14/985,340 · Granted Feb 22, 2022

Media management system supporting a plurality of mobile devices

Inventor: Bindu Rama Rao (Laguna Niguel, CA)
Assignee: Qualtrics, LLC
G06F3/0482G06F3/04842G06F16/2358G06F16/248G06F16/24578G06F16/951G06F16/9535G06Q30/0203G06Q30/0245G06Q30/0267H04L67/06H04L67/18H04L67/22H04L67/306H04L67/34H04N21/812
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Quick Facts
Patent No.
US 11,256,386
App. No.
14/985,340
Granted
Feb 22, 2022
Kind
B2
Abstract

An interactive media management server that facilitates management of interactive media and delivery of such interactive media. It comprises a first interface to an interactive media distribution server communicatively coupled to a plurality of mobile devices, and a second interface to a service provider system or a content provider system. It comprises a manager module for managing creation, distribution and tracking of a plurality of interactive media. The manager module, via the second interface, manages the delivery of the plurality of interactive media from the service provider system or the content provider system, and the communication of user responses to the plurality of interactive media to the corresponding service provider system or content provider system.

Claims (56)

1. A method comprising:

providing, to a client device, a mobile client application for installation based on a request from the client device to download the mobile client application over a network;

detecting that the client device accesses the mobile client application;

identifying, by at least one processor, a user interaction with one or more digital images or a video shown via the mobile client application related to an electronic survey, the user interaction identified before the client device accesses the electronic survey;

based on the user interaction with the one or more digital images or the video shown via the mobile client application, providing, for display on the client device by the at least one processor, a selectable option to view the electronic survey; and

after detecting a selection of the selectable option to view the electronic survey, providing, for display on the client device, the electronic survey comprising a survey question identifying the mobile client application.

2. The method of claim 1 , wherein providing the selectable option comprises providing a hyperlink to a website comprising the electronic survey.

3. The method of claim 1 , wherein providing the electronic survey comprising the survey question identifying the mobile client application comprises providing a question querying a user to rate the mobile client application.

4. The method of claim 1 , wherein identifying the user interaction with the one or more digital images or the video shown via the mobile client application comprises:

identifying a user selection from the client device to play the video shown via the mobile client application; and

detecting that the client device played the video using the mobile client application.

5. The method of claim 1 , wherein:

providing the selectable option comprises providing the selectable option for display within a first graphical user interface of the client device; and

providing the electronic survey comprises providing the electronic survey comprising the survey question for display within a second graphical user interface of the client device.

6. The method of claim 1 , wherein identifying the user interaction with the mobile client application comprises identifying a user selection from the client device to upload an image file comprising the one or more digital images or a video file comprising the video via the mobile client application.

7. The method of claim 1 , further comprising:

providing, for display on the client device, ratings for one or more videos accessible through the mobile client application; and

identifying the user interaction with the one or more digital images or the video shown via the mobile client application by detecting a selection of the video from the one or more videos.

8. The method of claim 1 , further comprising:

providing, for display on the client device, one or more videos customized for the client device; and

identifying the user interaction with the one or more digital images or the video shown via the mobile client application by detecting a selection of the video from the one or more videos.

9. A system, comprising:

at least one processor; and

at least one non-transitory computer readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the system to:

provide, to a client device, a mobile client application for installation based on a request from the client device to download the mobile client application over a network;

detect that the client device accesses the mobile client application;

identify a user interaction with one or more digital images or a video shown via the mobile client application related to an electronic survey, the user interaction identified before the client device accesses the electronic survey;

based on the user interaction with the one or more digital images or the video shown via the mobile client application, provide, for display on the client device, a selectable option to view the electronic survey; and

after detecting a selection of the selectable option to view the electronic survey, provide, for display on the client device, the electronic survey comprising a survey question identifying the mobile client application or the website.

10. The system of claim 9 , further comprising instructions that, when executed by the at least one processor, cause the system to provide the selectable option by providing a hyperlink to a website comprising the electronic survey.

11. The system of claim 9 , further comprising instructions that, when executed by the at least one processor, cause the system to provide the electronic survey comprising the survey question identifying the mobile client application by providing a question querying a user to rate the mobile client application.

12. The system of claim 9 , further comprising instructions that, when executed by the at least one processor, cause the system to identify the user interaction with the one or more digital images or the video shown via the mobile client application or by:

identifying a user selection from the client device to play the video shown via the mobile client application; and

detecting that the client device played the video using the mobile client application.

13. The system of claim 9 , further comprising instructions that, when executed by the at least one processor, cause the system to:

provide, for display on the client device, ratings for one or more videos accessible through the mobile client application; and

identify the user interaction with the one or more digital images or the video shown via the mobile client application by detecting a selection of the video from the one or more videos.

14. The system of claim 9 , further comprising instructions that, when executed by the at least one processor, cause the system to:

receive, from the client device, an indication of a selection of a selectable response option to the survey question;

determine that the selectable response option relates to an additional survey question concerning the mobile client application; and

provide, to the client device, the additional survey question identifying the mobile client application.

15. A non-transitory computer readable storage media storing instructions thereon that, when executed by a processor, cause a computer system to:

provide, to a client device, a mobile client application for installation based on a request from the client device to download the mobile client application over a network;

detect that the client device accesses the mobile client application or a website;

identify a user interaction with one or more digital images or a video shown via the mobile client application related to an electronic survey, the user interaction identified before the client device accesses the electronic survey;

based on the user interaction with the one or more digital images or the video shown via the mobile client application, provide, for display on the client device, a selectable option to view the electronic survey; and

after detecting a selection of the selectable option to view the electronic survey, provide, for display on the client device, the electronic survey comprising a survey question identifying the mobile client application.

16. The non-transitory computer readable storage media of claim 15 , further comprising instructions that, when executed by the processor, cause the computer system to provide the selectable option by providing a hyperlink to a website comprising the electronic survey.

17. The non-transitory computer readable storage media of claim 15 , further comprising instructions that, when executed by the processor, cause the computer system to provide the electronic survey comprising the survey question identifying the mobile client application by providing a question querying a user to rate the mobile client application.

18. The non-transitory computer readable storage media of claim 15 , further comprising instructions that, when executed by the processor, cause the computer system to identify the user interaction with the one or more digital images or the video shown via the mobile client application by:

identifying a user selection from the client device to play the video shown via the mobile client application; and

detecting that the client device played the video using the mobile client application.

19. The non-transitory computer readable storage media of claim 15 , further comprising instructions that, when executed by the processor, cause the computer system to:

provide the selectable option by providing the selectable option for display within a first graphical user interface of the client device; and

provide the electronic survey by providing the electronic survey comprising the survey question for display within a second graphical user interface of the client device.

20. The non-transitory computer readable storage media of claim 15 , further comprising instructions that, when executed by the processor, cause the computer system to identify the user interaction with the mobile client application by identifying a user selection from the client device to upload an image file comprising the one or more digital images or a video file comprising the video via the mobile client application.

Assignments (5)
SECURITY INTEREST Recorded May 18, 2026
From: QUALTRICS, LLC; PRESS GANEY ASSOCIATES LLC; CLARABRIDGE, INC.; DELIGHTED, LLC; RIOSOFT HOLDINGS, INC.; INMOMENT, INC.; LEXALYTICS, INC.; INMOMENT RESEARCH, LLC; ALLEGIANCE SOFTWARE, INC.
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 075583/0001 →
SECURITY INTEREST Recorded Jun 29, 2023
From: QUALTRICS, LLC; CLARABRIDGE, INC.; NEW DEBDEN MERGER SUB II LLC
To: JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
Reel/Frame 064162/0976 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 15, 2016
From: RAO, BINDU RAMA
To: MOBILE TIP LLC
Reel/Frame 037501/0846 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 15, 2016
From: MOBILE TIP LLC
To: IP ASSET HOLDINGS, LLC
Reel/Frame 037501/0921 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 15, 2016
From: IP ASSET HOLDINGS, LLC
To: QUALTRICS, LLC
Reel/Frame 037502/0001 →