METHOD AND SYSTEM OF PROVIDING CONTEXT AWARE ANNOUNCEMENTS
A method and system of providing context aware announcements is provided. Context call handling rules can be applied to determine a current context of an incoming call. At least one context aware announcement is provided for providing information associated the current context and call information.
1 . A method of providing a context aware announcement to a user device during a communication, the method comprising the steps of:
creating context information;
transmitting context information as part of a communication; and
performing one or more of displaying the context aware announcement on the user device and audibly providing context aware information on the user device,
wherein the context information is provided to the user device as part of a call setup.
2 . The method of providing a context aware announcement of claim 1 , further comprising a step of applying context call handling rules to determine a context of the communication.
3 . The method of providing a context aware announcement of claim 1 , wherein the context information is displayed as part of the caller ID information.
4 . The method of providing a context aware announcement of claim 1 , wherein the step of performing comprises verbally conveying the context information using the user device.
5 . The method of providing a context aware announcement of claim 1 , wherein the context information is stored on a server.
6 . The method of providing a context aware announcement of claim 1 , wherein the context information is converted from a first alphabet into a second alphabet and the information is displayed on the user device in the second alphabet.
7 . The method of providing a context aware announcement of claim 1 , wherein an alert information header of an SIP communication is used to convey the context aware announcement.
8 . The method of providing a context aware announcement of claim 7 , wherein alert information comprises a URL associated with a location of the context information.
9 . The method of providing a context aware announcement of claim 7 , wherein a call information header of the SIP communication is used to convey the context aware announcement.
10 . The method of providing a context aware announcement of claim 9 , wherein the call information header comprises a URL associated with a location of the context information.
11 . A system for providing at least one context aware announcement, the system comprising:
a call management entity for managing incoming calls and the context aware announcements;
a shared memory space accessible to said call management entity for storing context data;
at least one agent coupled to said shared memory space, said at least one agent for:
applying context call handling rules to said context data to determine a current context of an incoming call; and providing at least one context aware announcement to said call management entity for providing information associated said current context and call information; and
a client for receiving the at least one context aware announcement.
12 . The system of claim 11 , further comprising a user interface for enabling interaction of a user with said shared memory space.
13 . The system of claim 12 , wherein said user interface is enabled to allow a user to set current context within said shared memory space.
14 . The system of claim 12 , wherein said user interface is enabled to allow a user to respond to context aware announcements originating from said call management entity.
15 . The system of claim 11 , wherein the at least one context aware announcement is displayed as part of a caller ID.
16 . The system of claim 11 , wherein the at least one context aware announcement is audibly played as part of a caller ID.
17 . The system of claim 11 , wherein the client receives a URL associated with the at least one context aware announcement.
18 . A computer readable medium having computer readable code embodied therein for controlling a computer to:
apply context call handling rules to determine a current context of an incoming call;
provide at least one context aware announcement for providing information for said current context and call information; and
transmit the context aware announcement to a client.
19 . The computer readable medium of claim 18 , wherein the context aware announcement is provided as part of an SIP communication.
20 . The computer readable medium of claim 18 , wherein the context aware announcement is provided to a client during a call setup.
21 . A method of providing a context aware announcement to a user device during a communication, the method comprising the steps of:
providing a device having a client capable of recognizing a context aware announcement during a call setup; and
performing one or more of displaying the context aware announcement on the user device and audibly providing context aware information on the user device,
wherein the context information is provided to the user device as part of a call setup.