Granted Patent B2

US 10,020,999 · App. 15/022,752 · Granted Jul 10, 2018

Abstract

Claims (74)

1. A method for validating a broadband service for recommendation, the method comprising:

collecting a first set of data associated with a broadband service related to a first service profile;

prior to generating a service recommendation, using the first service profile to evaluate the first set of data to determine, at the least, a broadband service capacity;

based on the broadband service capacity, generating a second service profile and collecting a second set of data associated with the second service profile; and

generating the service recommendation; and

using the second service profile to evaluate the broadband service capacity and validate the service recommendation.

2. The method of claim 1 , wherein the broadband service is a DSL broadband service.

3. The method of claim 1 , wherein collecting the first set of data comprises collecting by network monitoring tools DSL or Wi-Fi data.

4. The method of claim 3 , wherein the DSL or Wi-Fi data includes at least one of:

historical performance data;

Digital Subscriber Line (DSL) operational data;

SELT data;

throughput data;

Wi-Fi performance data;

data collected when the user is shopping online using the broadband service;

data collected when the user is browsing the Internet using the broadband service;

data collected when the user is accessing video online using the broadband service;

data collected when the user is participating in online gaming activities using the broadband service;

data collected when the user is accessing cloud-based applications using the broadband service;

data collected when the user is participating in a two-way communication using the broadband service;

neighborhood configuration data; or

data associated with services and recommendations of neighboring customers.

5. The method of claim 1 , wherein collecting the first set of data is initiated by the user via a web-based tool.

6. The method of claim 1 , wherein collecting the first set of data comprises at least one of collecting user preference data of and usage data associated with the broadband service.

7. The method of claim 6 , wherein usage data comprises at least one of:

location of the user;

location of the broadband service associated with the user;

Layer 3 data; or

amount of data packets transmitted and received by the user over a broadband link associated with the broadband service.

8. The method of claim 6 , wherein user preference data comprises at least one of:

throughput for a broadband link associated with the broadband service;

stability of line associated with the broadband service; and

delay of the line.

9. The method of claim 6 , wherein evaluating the collected data comprises:

analyzing the collected data to determine whether a broadband line associated with the broadband service can be updated to a higher level of service.

10. The method of claim 6 , wherein evaluating the collected data comprises:

identifying whether the broadband service is capable of being upgraded or has to be downgraded.

11. The method of claim 10 , wherein identifying whether the broadband service is capable of being upgraded is performed when it is determined that validation records associated with a physical layer indicate that the physical layer achieves required data transfer rates.

12. The method of claim 10 , wherein identifying whether the broadband service is capable of being upgraded is performed in response to determining that back-haul capacity is not a limiting factor for service upgrades.

13. The method of claim 1 , wherein evaluating the collected data comprises assigning a score according to at least one of:

determination that a physical layer of the broadband service is stable;

determination that a broadband line is stable using a different service product;

determination that validation records associated with the physical layer indicate that the physical layer achieves target data transfer rates; and

determination that back-haul capacity is not a limiting factor for service upgrades.

14. The method of claim 13 further comprises comparing the score to a threshold.

15. The method of claim 1 , wherein validating the broadband service recommendations comprises:

prioritizing some broadband lines for validation relative to a score.

16. The method of claim 15 , wherein the score is based on at least one of:

availability of capacity in backhaul;

price of service;

quality of customer service;

lines, associated with the broadband service, which lack validation records;

lines, associated with the broadband service, with recent changes in equipment of service;

lines, associated with the broadband service, that are more likely to request upgraded service;

lines, associated with the broadband service, that are more likely to have higher up-sell potential; or

lines, associated with the broadband service, with less accurate service recommendations.

17. The method of claim 1 , wherein validating the broadband service recommendations comprises updating a parameter set associated with the broadband service.

18. The method of claim 17 , wherein updating the parameter set is done temporarily.

19. The method of claim 1 , further comprises performing profile optimization in response to validating the broadband service, wherein profile optimization to adjust one or more parameters in a parameter set associated with the broadband service.

20. The method of claim 19 , wherein validating the broadband service recommendations comprises:

evaluating the broadband service in response to updating the service;

collecting data associated with the broadband service in response to evaluating;

checking results associated with the profile optimization in response to evaluating the broadband service and collecting the data; and

restoring original broadband service to the user in response to checking results.

21. The method of claim 1 , further comprises applying a test profile to a broadband line associated with the broadband service to determine a type of service the broadband line is capable of handling.

22. The method of claim 1 , further comprises:

presenting the broadband service recommendations to the user of the broadband service.

23. A non-transitory machine readable storage medium having instructions stored thereon that, when executed, causes a machine to perform an operation which comprises:

collecting a first set of data associated with a broadband service related to a first service profile;

prior to generating a service recommendation, using the first service profile to evaluate the first set of data to determine, at the least, a broadband service capacity;

based on the broadband service capacity, generating a second service profile and collecting a second set of data associated with the second service profile; and

generating the service recommendation; and

using the second service profile to evaluate the broadband service capacity and validate the service recommendation.

24. The non-transitory machine readable storage medium of claim 23 , wherein the broadband service is a DSL broadband service.

Assignments (7)