Fault diagnosis method, device, and fault diagnosis system

1. A terminal comprising:

a transmitter;

a receiver; and

a processor coupled to the transmitter and the receiver, the processor being configured to:

issue a wireless connection with a home gateway device in a local area network;

send a diagnosis request to the home gateway device when the wireless connection with the home gateway device is successfully established such that the home gateway device, in response to receiving the diagnosis request from the terminal, performs authentication on the terminal that sends the diagnosis request and performs fault diagnosis on the home gateway device so as to determine a fault condition or a fault parameter in the home gateway device;

issue a remote connection with a network management system (NMS) when the wireless connection with the home gateway device is not successfully established by the terminal;

send the diagnosis request to the NMS after the remote connection with the NMS is successfully established such that the NMS forwards the diagnosis request to the home gateway device so that the home gateway device performs the fault diagnosis, and the NMS receives a fault diagnosis result from the home gateway device responsive to the fault diagnosis; and

receive the fault diagnosis result from the home gateway device or from the NMS.

2. A fault diagnosis method, comprising:

issuing, by a terminal, a wireless connection with a home gateway device in a local area network;

sending, by the terminal, a diagnosis request to the home gateway device when the wireless connection with the home gateway device is successfully established such that the home gateway device, in response to receiving the diagnosis request from the terminal, performs authentication on the terminal that sends the diagnosis request and performs fault diagnosis on the home gateway device so as to determine a fault condition or a fault parameter in the home gateway device;

issuing, by the terminal, when the wireless connection with the home gateway device is not successfully established, a remote connection with a network management system (NMS);

sending, by the terminal after the remote connection with the NMS is successfully established, the diagnosis request to the NMS such that the NMS forwards the diagnosis request to the home gateway device for the home gateway device to perform the fault diagnosis, and the NMS receives a fault diagnosis result from the home gateway device responsive to the fault diagnosis; and

receiving, by the terminal, the fault diagnosis result returned by the home gateway device or from the NMS.

3. The method according to claim 2 , wherein the fault diagnosis result comprises network configuration information, and the method further comprising:

receiving, by the terminal, verification configuration information that is returned by the NMS after the NMS performs verification on the network configuration information;

forwarding, by the terminal, the verification configuration information to the home gateway device; and

receiving, by the terminal, a network test result that is returned by the home gateway device after the home gateway device performs a network test according to the verification configuration information.

4. The method according to claim 2 , wherein after receiving the fault diagnosis result returned by the home gateway device, the method further comprises:

issuing, by the terminal, a remote connection with the NMS; and

forwarding, by the terminal after the remote connection with the NMS is successfully established, the fault diagnosis result to the NMS.

5. The method according to claim 4 , wherein the fault diagnosis result comprises network configuration information, and the method further comprising:

receiving, by the terminal, verification configuration information that is returned by the NMS after the NMS performs verification on the network configuration information;

forwarding, by the terminal, the verification configuration information to the home gateway device; and

receiving, by the terminal, a network test result returned by the home gateway device after the home gateway device performs a network test according to the verification configuration information.

6. A home gateway device, comprising:

a memory comprising instructions;

a transmitter;

a receiver;

an interface; and

a processor coupled to the memory, the transmitter, the receiver, and the interface through a data bus, the instructions causing the processor to be configured to:

issue a wireless connection with a terminal in a local area network;

receive a diagnosis request from the terminal after the wireless connection with the terminal is successfully established;

perform authentication on the terminal that sends the diagnosis request;

perform fault diagnosis according to the diagnosis request after the authentication succeeds; and

return a fault diagnosis result to the terminal.

7. The home gateway device according to claim 6 , wherein the instructions further cause the processor to be configured to:

receive verification configuration information forwarded by the terminal, the verification configuration information being returned to the terminal by a network management system (NMS) after the NMS performs verification on network configuration information;

perform a network test according to the verification configuration information; and

return a network test result to the terminal after performing the network test.

8. The home gateway device according to claim 6 , wherein the instructions further cause the processor to be configured to:

receive a diagnosis request forwarded by a network management system (NMS) when the wireless connection with the terminal is not successfully established, the diagnosis request being received at the NMS from the terminal;

perform fault diagnosis according to the diagnosis request forwarded by the NMS; and

send a fault diagnosis result to the NMS such that the NMS forwards the fault diagnosis result to the terminal.

9. The home gateway device according to claim 8 , wherein the instructions further cause the processor to be configured to:

receive verification configuration information forwarded by the terminal, the verification configuration information being returned to the terminal by the NMS after the NMS performs verification on network configuration information;

perform a network test according to the verification configuration information; and

return a network test result to the terminal after performing the network test.

10. The home gateway device according to claim 8 , wherein the instructions further cause the processor to be configured to:

perform authentication on the terminal that sends the diagnosis request; and

perform fault diagnosis according to the diagnosis request after the authentication succeeds.

11. A terminal comprising:

a transmitter;

a receiver; and

a processor coupled to the transmitter and the receiver, the processor being configured to:

issue a wireless connection with a home gateway device in a local area network;

issue a remote connection with a network management system (NMS) when the wireless connection with the home gateway device is not successfully established by the terminal;

send a diagnosis request to the NMS after the remote connection with the NMS is successfully established such that the NMS forwards the diagnosis request to the home gateway device for the home gateway device to perform fault diagnosis, and the NMS receives a fault diagnosis result from the home gateway device responsive to the fault diagnosis; and

receive the fault diagnosis result forwarded by the NMS.

12. A fault diagnosis method, comprising:

issuing, by a terminal, a wireless connection with a home gateway device in a local area network;

issuing, by the terminal, a remote connection with a network management system (NMS) when the wireless connection with the home gateway device is not successfully established;

sending, by the terminal after the remote connection with the NMS is successfully established, a diagnosis request to the NMS such that the NMS forwards the diagnosis request to the home gateway device for the home gateway device to perform fault diagnosis, and the NMS receives a fault diagnosis result from the home gateway device responsive to the fault diagnosis; and

receiving, by the terminal, the fault diagnosis result forwarded by the NMS.