Granted Patent B2

US 9,578,284 · App. 15/053,999 · Granted Feb 21, 2017

Abstract

Claims (79)

1. A method for customizing at least one greeting for a video communication device, the method comprising:

receiving an incoming call directed to a first video communication device associated with an audibly-impaired user an audibly-impaired user;

routing the incoming call to a translator associated with a video relay service responsive to:

determining that the audibly-impaired user is available to receive the incoming call; and

determining that the calling party is associated with an audibly-capable user;

determining that the audibly-impaired user is unavailable to receive the incoming call;

querying a database with one or more contact entries for the first video communication device to determine whether the calling party is associated with a contact entry of the database;

transmitting either a custom video greeting or a default video greeting to a second video communication device associated with a calling party that initiated the incoming call including:

retrieving and transmitting the custom video greeting to the second video communication device responsive to determining that the calling party is associated with a contact entry of the database, wherein the custom video greeting and the contact entry are associated with each other in the database; and

retrieving and transmitting the default video greeting responsive to determining that the calling party is not associated with a contact entry of the database.

2. The method of claim 1 , wherein the custom video greeting is unique to an individual contact entry of the database.

3. The method of claim 1 , further comprising:

retrieving a custom text greeting determining that the calling party is associated with a contact entry of the database;

retrieving a default text greeting responsive to determining that the calling party is not associated with a contact entry of the database; and

transmitting either the custom text greeting or the default text greeting to the second video communication device associated with the calling party that initiated the incoming call.

4. The method of claim 3 , wherein transmitting the custom text greeting and the custom video greeting is performed as a merged video stream.

5. The method of claim 3 , wherein transmitting the default text greeting and the default video greeting is performed as a merged video stream.

6. A method for customizing at least one greeting for a video communication device, the method comprising:

determining that an audibly-impaired user is unavailable to receive an incoming call to a first video communication device associated with the audibly-impaired user;

querying a database with one or more contact entries for the first video communication device;

retrieving a custom video greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device;

retrieving a default video greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and

transmitting either the custom video greeting or the default video greeting to a second video communication device associated with a calling party that initiated the incoming call;

retrieving a custom text greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device;

retrieving a default text greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and

transmitting either the custom text greeting or the default text greeting to the second video communication device associated with a calling party that initiated the incoming call, wherein transmitting the custom text greeting and the custom video greeting is performed as separate data streams.

7. A method for customizing at least one greeting for a video communication device, the method comprising:

determining that an audibly-impaired user is unavailable to receive an incoming call to a first video communication device associated with the audibly-impaired user;

querying a database with one or more contact entries for the first video communication device;

retrieving a custom video greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device;

retrieving a default video greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and

transmitting either the custom video greeting or the default video greeting to a second video communication device associated with a calling party that initiated the incoming call;

retrieving a custom text greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device;

retrieving a default text greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and

transmitting either the custom text greeting or the default text greeting to the second video communication device associated with a calling party that initiated the incoming call, wherein transmitting the default text greeting and the default video greeting is performed is performed as separate data streams.

8. A video relay service comprising:

a call distribution system configured to:

receive an incoming call directed to an audibly-impaired user;

route the incoming call to a translator associated with the video relay service responsive to:

determining that the audibly-impaired user is available to receive the incoming call; and

determining that the calling party is associated with an audibly-capable user;

transmit a custom video greeting to the calling party responsive to:

determining that the audibly-impaired user is unavailable to receive the incoming call; and

determining that the calling party is associated with a contact entry of a database, wherein the custom video greeting and the contact entry are associated with each other in the database; and

transmit a default video greeting responsive to:

determining that the audibly-impaired user is unavailable to receive the incoming call; and

determining that the calling party is not associated with a contact entry of the database.

9. The video relay service of claim 8 , wherein the database is configured to be created and modified by the audibly-impaired user through a network connection.

10. The video relay service of claim 8 , wherein the database is located in a data storage device of a server of the video relay service.

11. The video relay service of claim 10 , wherein a copy of the database is located in the data storage device of a video communication device associated with the audibly-impaired user.

12. The video relay service of claim 8 , further comprising a profile system configured to correlate a calling connection indicator received with the incoming call and a connection indicator that uniquely identifies a contact within the database.

13. The video relay service of claim 8 , wherein the call distribution system is further configured to transmit a custom text greeting with the custom video greeting to the calling party.

14. The video relay service of claim 8 , wherein the call distribution system is further configured to transmit a default text greeting with the default video greeting to the calling party.

15. The video relay service of claim 8 , wherein the call distribution system is further configured to assign a group indicator to a plurality of video communication devices associated with the same audibly-impaired user, wherein each video communication device of the plurality also maintains a unique identifier.

16. The video relay service of claim 15 , wherein custom greetings and default greetings associated with the same audibly-impaired user are shared among all video communication devices of the plurality that are assigned to a group indicator.

17. The video relay service of claim 16 , wherein the call distribution system is configured to transmit a different combination of text and video greetings when the incoming call is placed to the group indicator than when the incoming call is placed to one of the individual identifiers.

18. A system comprising:

a video communication device specifically configured for use by an audibly-impaired user, the video communication device comprising:

a data storage device;

a user interface;

communication elements; and

a processor operably coupled with the data storage device, the user interface, and communication elements, the processor configured to:

communicate with a video relay service through the communication elements to establish calls with a far-end video communication device with the assistance of a translator within the video relay service; and

manage a database with contact entries associated with custom greetings that are used when a corresponding contact places an incoming call to the video communication device while the audibly-impaired user is unavailable, and at least one default greeting that is used when an individual who is not a contact places an incoming call to the video communication device while the audibly-impaired user is unavailable;

the video relay service configured to:

receive an incoming call directed to the video communication device;

route the incoming call to the translator responsive to:

determining that the audibly-impaired user is available to receive the incoming call; and

determining that the calling party is associated with an audibly-capable user;

retrieving a custom greeting and transmitting the custom greeting to the calling party responsive to:

determining that the audibly-impaired user is unavailable to receive the incoming call; and

determining that the calling party is associated with a contact entry of the database, wherein the custom greeting and the contact entry are associated with each other in the database; and

retrieving the default greeting and transmitting the default greeting responsive to:

determining that the audibly-impaired user is unavailable to receive the incoming call; and

determining that the calling party is not associated with a contact entry of a database.

19. The video communication device of claim 18 , wherein the processor is further configured to generate and display a graphical user interface on the user interface of the video communication device, the graphical user interface configured to enable the audibly-impaired user to create custom greetings including at least one custom video greeting, at least one default video greeting, at least one custom text greeting, and at least one default text greeting.

20. The video communication device of claim 19 , wherein the graphical user interface is further configured to enable the audibly-impaired user to select from one of a video only custom greeting, a text only custom greeting, or a combined video and text custom greeting for the custom greetings.

21. The video communication device of claim 19 , wherein the graphical user interface is further configured to enable the user to select different custom greetings according to different times of day.

22. The video communication device of claim 18 , wherein the video communication device is selected from the group consisting of a video phone, a computer, a notebook device, a tablet device, and a smartphone.

Assignments (13)