Providing a phone call which indicates context to a call receiving device
View Patent ↗A technique provides a phone call from a caller device operated by a human caller to an answerer device operated by a human answerer. The technique involves receiving a call request from the caller device. The call request includes a call button identifier which uniquely identifies a browser call button which is rendered on the caller device to the caller. The technique further involves identifying a source phone number based on the call button identifier. The technique further involves placing a call communication to the answerer device operated by the human answerer. The call communication indicates the source phone number as a source of the call communication. Accordingly, if the answerer device already has the context of associated with the source phone number already saved (e.g., in a contact list), the answerer device is able to automatically display that context in response to the call.
1. A computer-implemented method of providing a phone call from a caller device operated by a human caller to an answerer device operated by a human answerer, the method comprising:
receiving, by processing circuitry, a call request from the caller device, the call request including a call button identifier that uniquely identifies a browser call button that is rendered on the caller device to the caller;
identifying, by the processing circuitry, a source phone number based on the call button identifier; and
placing, by the processing circuitry, a call communication to the answerer device operated by the human answerer, the call communication indicating the source phone number as a source of the call communication;
wherein the method further comprises:
prior to receiving the call request, programming a contact list of the answerer device with an association between (i) the source phone number and (ii) a context for the browser call button to direct the answerer device to display the context to the human answerer in response to the answerer device receiving the call communication,
prior to programming the contact list of the answerer device, receiving a button registration request from the human answerer, and
in response to the button registration request, (i) adding an entry to a database, the entry associating the call button identifier with the source phone number, (ii) initiating a contact list programming operation to program the contact list of the answerer device with the association, and (iii) providing the human answerer with a button object to deploy on a webpage as the browser call button, the button object including the call button identifier.
2. A computer-implemented method as in claim 1 wherein identifying the source phone number includes:
searching the database based on the call button identifier to retrieve the entry associating the call button identifier with the source phone number among other entries of the database, and
extracting the source phone number from the entry to use the source phone number as a caller identifier of the call communication to the answerer device.
3. A computer-implemented method as in claim 1 wherein the webpage includes multiple existing button objects which have been deployed as browser call buttons, each of the existing button objects having an identical graphical appearance on the webpage; and wherein providing the human answerer with the button object includes:
provisioning the button object to have the identical graphical appearance as the existing button objects.
4. A computer-implemented method as in claim 1 wherein placing the call communication to the answerer device includes:
providing the source phone number as a caller identifier of the call communication to the answerer device to enable the answerer device to (i) retrieve the context for the browser call button from the contact list and (ii) display the context for the browser call button to enable the answerer to screen the call communication.
5. A computer-implemented method as in claim 4 wherein placing the call communication to the answerer device continues until the answerer operates the answerer device to answer the call communication.
6. A computer-implemented method as in claim 4 wherein placing the call communication to the answerer device continues until the call communication is processed by a voicemail service of the answerer, the voicemail service of the answer displaying, in a voice message listing on the answerer device, a voice message item having the context for the browser call button.
7. A computer-implemented method as in claim 1 wherein the caller device includes phone circuitry that makes and receives phone calls via a caller device phone number which is assigned to the phone circuitry; and
wherein placing the call communication to the answerer device includes sending, as the source phone number, a particular phone number to the answerer device, the particular phone number being different from the caller device phone number.
8. A computer-implemented method as in claim 1 wherein the caller device includes browser circuitry that enables the caller device to make and receive web-based calls without using a phone number; and
wherein placing the call communication to the answerer device includes sending, as the source phone number, a particular phone number to the answerer device, the caller device being unable to receive phone calls via the particular phone number.
9. An electronic apparatus, comprising:
a communications interface to communicate with external devices;
memory; and
control circuitry coupled to the communications interface and the memory, the memory storing instructions which, when carried out by the control circuitry, cause the control circuitry to:
receive a call request from a caller device operated by a human caller through the communications interface, the call request including a call button identifier that uniquely identifies a browser call button that is rendered on the caller device to the caller,
identify a source phone number based on the call button identifier, and
place a call communication to an answerer device operated by a human answerer through the communications interface, the call communication indicating the source phone number as a source of the call communication;
wherein the memory stores instructions which, when carried out by the control circuitry, further cause the control circuitry to:
prior to receiving the call request, program a contact list of the answerer device with an association between (i) the source phone number and (ii) a context for the browser call button to direct the answerer device to display the context to the human answerer in response to the answerer device receiving the call communication,
prior to programming the contact list of the answerer device, receive a button registration request from the human answerer, and
in response to the button registration request, (i) add an entry to a database, the entry associating the call button identifier with the source phone number, (ii) initiate a contact list programming operation to program the contact list of the answerer device with the association, and (iii) provide the human answerer with a button object to deploy on a webpage as the browser call button, the button object including the call button identifier.
10. An electronic apparatus as in claim 9 wherein the control circuitry, when placing the call communication to the answerer device, is constructed and arranged to:
provide the source phone number as a caller identifier of the call communication to the answerer device to enable the answerer device to (i) retrieve the context for the browser call button from the contact list and (ii) display the context for the browser call button to enable the answerer to screen the call communication.
11. An electronic apparatus as in claim 9 wherein the caller device includes phone circuitry that makes and receives phone calls via a caller device phone number which is assigned to the phone circuitry; and
wherein the control circuitry, when placing the call communication to the answerer device, is constructed and arranged to send, as the source phone number, a particular phone number to the answerer device, the particular phone number being different from the caller device phone number.
12. An electronic apparatus as in claim 9 wherein the caller device includes browser circuitry that enables the caller device to make and receive web-based calls without using a phone number; and
wherein the control circuitry, when placing the call communication to the answerer device, is constructed and arranged to send, as the source phone number, a particular phone number to the answerer device, the caller device being unable to receive phone calls via the particular phone number.
13. A computer program product having a non-transitory computer readable medium which stores a set of instructions to provide a phone call from a caller device operated by a human caller to an answerer device operated by a human answerer, the set of instructions, when carried out by computerized circuitry, causing the computerized circuitry to perform a method of:
receiving a call request from the caller device, the call request including a call button identifier that uniquely identifies a browser call button that is rendered on the caller device to the caller;
identifying a source phone number based on the call button identifier; and
placing a call communication to the answerer device operated by the human answerer, the call communication indicating the source phone number as a source of the call communications; wherein the method further comprises:
prior to receiving the call request, programming a contact list of the answerer device with an association between (i) the source phone number and (ii) a context for the browser call button to direct the answerer device to display the context to the human answerer in response to the answerer device receiving the call communication,
prior to programming the contact list of the answerer device, receiving a button registration request from the human answerer, and
in response to the button registration request, (i) adding an entry to a database, the entry associating the call button identifier with the source phone number, (ii) initiating a contact list programming operation to program the contact list of the answerer device with the association, and (iii) providing the human answerer with a button object to deploy on a webpaqe as the browser call button, the button object including the call button identifier.
14. A method of configuring a communications system to provide a contextual phone call, the method comprising:
providing, by a user, a browser call button generation command to the communications system, the communications system responding to the browser call button generation command by supplying a set of prompts to the user;
providing, by the user, configuration data to the communications system in response to the set of prompts to the user, the configuration data including a phone number of the user and a context for a browser call button, the communications system responding to the configuration data by generating a browser call button and adding an entry to a contact list of the user; and
incorporating, by the user, the browser call button into a webpage to enable an interested viewer of the webpage to actuate the browser call button which, in turn, causes the communications system place a call to the user with the context for the browser call button being displayed to the user via the entry added to the contact list.
15. A computer program product as in claim 13 wherein identifying the source phone number includes:
searching the database based on the call button identifier to retrieve the entry associating the call button identifier with the source phone number among other entries of the database, and
extracting the source phone number from the entry to use the source phone number as a caller identifier of the call communication to the answerer device.
16. A computer program product as in claim 13 wherein the webpage includes multiple existing button objects which have been deployed as browser call buttons, each of the existing button objects having an identical graphical appearance on the webpage; and wherein providing the human answerer with the button object includes:
provisioning the button object to have the identical graphical appearance as the existing button objects.
17. A computer program product as in claim 13 wherein placing the call communication to the answerer device includes:
providing the source phone number as a caller identifier of the call communication to the answerer device to enable the answerer device to (i) retrieve the context for the browser call button from the contact list and (ii) display the context for the browser call button to enable the answerer to screen the call communication.
18. A computer program product as in claim 17 wherein placing the call communication to the answerer device continues until the answerer operates the answerer device to answer the call communication.
19. A computer program product as in claim 17 wherein placing the call communication to the answerer device continues until the call communication is processed by a voicemail service of the answerer, the voicemail service of the answer displaying, in a voice message listing on the answerer device, a voice message item having the context for the browser call button.
20. A computer program product as in claim 13 wherein the caller device includes phone circuitry that makes and receives phone calls via a caller device phone number which is assigned to the phone circuitry; and
wherein placing the call communication to the answerer device includes sending, as the source phone number, a particular phone number to the answerer device, the particular phone number being different from the caller device phone number.
21. A computer program product as in claim 13 wherein the caller device includes browser circuitry that enables the caller device to make and receive web-based calls without using a phone number; and
wherein placing the call communication to the answerer device includes sending, as the source phone number, a particular phone number to the answerer device, the caller device being unable to receive phone calls via the particular phone number.