Preserving collaboration history with relevant contextual information
View Patent ↗Preserving collaborative history includes detecting a trigger for a chat session between at least two participants using a processor and, responsive to the trigger, obtaining event data for an event occurring during the chat session and involving at least one of the participants. The event data is included within a transcript of the chat session. In other cases, event data is obtained from external systems that is correlated with the chat session and is included within the transcript.
1. A computer-implemented method, comprising:
collecting, by a monitor service executing on a hardware processing device, message content sent between at least two participants of a chat session, wherein the collected message content forms a chat transcript;
detecting, by the monitor service, a trigger that indicates an event involving at least one of the participants of the chat session wherein:
the trigger is at least one of a monitored activity of the chat session or from an external system; and
the trigger is detected either in real-time or after the chat session has concluded;
obtaining, by the monitor service and responsive to the trigger, event data for the event occurring during the chat session and involving at least one of the participants;
determining, by the monitor service, that the event is correlated with the trigger; and
generating by the monitor service, an annotated transcript by appending the correlated event data to the transcript of the chat session.
2. The method of claim 1 , wherein
the trigger is derived from a message sent from a first participant to a second participant of the chat session.
3. The method of claim 1 , wherein
the trigger is a minimum amount of time in which no messages are exchanged between the at least two participants.
4. The method of claim 1 , wherein
the transcript includes messages sent during the chat session, and
the event data, within the annotated transcript, is visually distinguished from the messages.
5. The method of claim 1 , wherein the event data is included within the annotated transcript only upon a participant of the chat session and associated with the event data providing permission to disclose the event data.
6. The method of claim 1 , wherein the chat session is conducted by a messaging system and the event occurs within a different system from which the event data is obtained, and
the event data is acquired from the different system.
7. The method of claim 1 , wherein the event data within the annotated transcript includes a link to the event.
8. The method of claim 1 , wherein the event data within the transcript is included in chronological order.
9. The method of claim 1 , wherein the trigger is detected in real time.