ELECTRONIC COMMUNICATION NETWORK
An electronic communication network may include a computer server, a customer computing device configured to communicate with the computer server, and a plurality of employee computing devices disposed at a first location and configured to communicate with at least one of the computer server and the customer computing device. The network may include a plurality of electronic beacons disposed at the first location and configured for determining a position of the customer computing device the employee computing devices. The network may be configured for providing cross sell and up sell recommendations to the customer computing device if the customer computing device is at a first location or is away from the first location. The network may include a task management system for managing in-store operational tasks for employees and employee communication devices, such as in a retail store location.
1 . An electronic communication network, comprising:
a computer server;
a customer computing device configured to communicate with the computer server;
a plurality of employee computing devices disposed at a first location and configured to communicate with at least one of the computer server and the customer computing device;
a plurality of electronic beacons disposed at the first location and configured for determining a position of the customer computing device when the customer computing device is disposed in proximity to the first location, and configured for determining a position of each of the plurality of employee computing devices;
wherein the computer server is configured to communicate with the plurality of electronic beacons to determine the position of the customer computing device when the customer computing device is disposed at the first location and the position of each of the plurality of employee computing devices;
wherein the customer computing device is configured, when the customer computing device is disposed at the first location, to send a help request message to the computer server; the computer server is configured to select one of the plurality of employee computing devices for assisting a shopper associated with the customer computing device; and the computer server is configured to send a help instruction message to the selected employee computing device.
2 . The electronic communication network of claim 1 , wherein each employee computing device is assigned to at least one of a plurality of expertise categories; the help request message includes a current position of the customer computing device; each possible position of the customer computing device is associated with one of the expertise categories; and the selected employee computing device is assigned to the expertise category associated with the current position of the customer computing device.
3 . The electronic communication network of claim 1 , wherein the computer server includes a ranking of preferred employee computing devices for the customer computing device, and the computer server is configured to select the selected employee computing device according to the ranking.
4 . The electronic communication network of claim 1 , wherein the customer computing device is configured to automatically generate and transmit the help request message if a current position of the customer computing device does not change for a predetermined amount of time.
5 . The electronic communication network of claim 1 , wherein the customer computing device is configured to communicate with the plurality of electronic beacons via Bluetooth low energy.
6 . The electronic communication network of claim 1 , wherein the selected employee computing device is configured to communicate with the plurality of electronic beacons via Bluetooth low energy.
7 . The electronic communication network of claim 1 , wherein the computer server includes a shopper profile associated with the customer computing device.
8 . The electronic communication network of claim 7 , wherein the shopper profile includes a spending propensity, a primary segment, a loyalty rating, a spending capacity, a purchasing behavior, a churn score, and a conversion rating.
9 . The electronic communication network of claim 1 , wherein the computer server is configured to select one of the plurality of employee computing devices according to a proximity of the selected employee computing device.
10 . A method of communicating via an electronic communication network, the method comprising:
providing a computer server configured to communicate with a customer computing device via the electronic communication network;
providing a plurality of employee computing devices disposed at a first location and configured to communicate, via the electronic communication network, with at least one of the computer server and the customer computing device;
providing a plurality of electronic beacons disposed at the first location;
determining, via at least a first one of the plurality of beacons, a position of the customer computing device when the customer computing device is disposed in proximity to the first location,
determining, via at least a second one of the plurality of electronic beacons, a position of each of the plurality of employee computing devices;
sending, via the customer computing device, a help request message to the computer server:
selecting, via the computer server, a selected employee computing device of the plurality of employee computing devices for assisting a shopper associated with the customer computing device;
sending, via the computer server, a help instruction message to the selected employee computing device.
11 . The method of claim 10 , wherein each employee computing device is assigned to at least one of a plurality of expertise categories.
12 . The method of claim 10 , wherein the help request message includes the position of the customer computing device.
13 . The method of claim 11 , wherein each possible position of the customer computing device is associated with one of the expertise categories; and the selected employee computing device is assigned to the expertise category associated with the customer computing device.
14 . The method of claim 10 , wherein the computer server includes a ranking of preferred employee computing devices for the customer computing device, and selecting the selected employee computing device includes selecting the selected employee computing device according to the ranking.
15 . The method of claim 10 , comprising, via the customer computing device, automatically generating and transmitting the help request message if the position of the customer computing device does not change for a predetermined amount of time.
16 . The method of claim 10 , wherein the customer computing device is configured to communicate with the plurality of electronic beacons via Bluetooth low energy.
17 . The method of claim 10 , wherein the selected employee computing device is configured to communicate with the plurality of electronic beacons via Bluetooth low energy.
18 . The method of claim 10 , wherein the computer server includes a shopper profile associated with the customer computing device.
19 . The method of claim 18 , wherein the shopper profile includes a spending propensity, a primary segment, a loyalty rating, a spending capacity, a spending behavior, a churn score, and a conversion rating.
20 . The method of claim 19 , comprising automatically applying a coupon associated with the shopper profile.