Smart optical input/output (I/O) extension for context-dependent workflows
Systems, methods, and computer program products for smart, automated capture of textual information using optical sensors of a mobile device are disclosed. The capture and provision is context-aware, and determines context of the optical input, and invokes a contextually-appropriate workflow based thereon. The techniques also provide capability to normalize, correct, and/or validate the captured optical input and provide the corrected, normalized, validated, etc. information to the contextually-appropriate workflow. Other information necessary by the workflow and available to the mobile device optical sensors may also be captured and provided, in a single automatic process. As a result, the overall process of capturing information from optical input using a mobile device, invoking an appropriate workflow, and providing captured information to the workflow is significantly simplified and improved in terms of accuracy of data transfer/entry, speed and efficiency of workflows, and user experience.
1. A method, comprising:
receiving optical input via one or more optical sensors of a mobile device:
analyzing the optical input using a processor of the mobile device to determine a context of the optical input; and
automatically invoking a contextually-appropriate workflow based on the context of the optical input.
2. The method as recited in claim 1 , comprising one or more of:
correcting OCR errors in the optical input and providing the corrected optical input to the contextually-appropriate workflow; and
normalizing a format of the optical input and providing the normalized optical input to the contextually-appropriate workflow.
3. The method as recited in claim 1 , wherein the context comprises one or more of:
a type of document represented in the optical input; and
a content of the document represented in the optical input.
4. The method as recited in claim 3 , wherein the type of document is selected from a group consisting of: a contract, a tender document, an identity document, an insurance document, a title, a quote, and a vehicle registration.
5. The method as recited in claim 3 , wherein the content is selected from: a driver license number, a vehicle identification number, a phone number, a social security number, a signature, a line item of an invoice, a partial or complete address, a universal resource locator, an insurance group number, a credit card number, a tracking number, a photograph, and a distribution of fields depicted on the document.
6. The method as recited in claim 1 , wherein the workflow comprises one or more of a telecommunications application or function; an insurance quote; a health care admission process; a signing ceremony; and a financial services application configured to facilitate one or more of:
displaying at least one of an account statement, an account balance, and a payment due date;
processing a deposit;
preparing a tax return; and
processing a loan application.
7. The method as recited in claim 6 , wherein the context of the optical input is determined to be automobile-related based at least in part on detecting the optical input comprises a driver license number and a vehicle identification number; and
wherein the contextually-appropriate workflow comprises the insurance quote, wherein the quote is for automobile insurance.
8. The method as recited in claim 6 , wherein the context of the optical input is determined to be automobile-related based at least in part on detecting the optical input comprises a driver license number, a signature, and a photograph; and
wherein the contextually-appropriate workflow comprises the insurance quote, wherein the quote is for automobile insurance.
9. The method as recited in claim 6 , wherein the context of the optical input is determined to be financial services based at least in part on detecting the optical input comprises a document depicting a signature and one or more of an account number and a deposit amount; and
wherein the contextually-appropriate workflow comprises the deposit.
10. The method as recited in claim 6 , wherein the context of the optical input is determined to be financial services based at least in part on detecting the optical input comprises a document depicting a signature and a particular font; and
wherein the contextually-appropriate workflow comprises the deposit.
11. The method as recited in claim 6 , wherein the context of the optical input is determined to be financial services based at least in part on detecting the optical input comprises a credit card number; and
wherein the contextually-appropriate workflow comprises the financial services application configured to display at least one of the account statement, the account balance, and the payment due date.
12. The method as recited in claim 6 , wherein the context of the optical input is determined to be financial services based at least in part on detecting the optical input comprises a social security number; and
wherein the contextually-appropriate workflow comprises the financial services application configured to facilitate preparing a tax return.
13. The method as recited in claim 6 , wherein the context of the optical input is determined to be financial services based at least in part on detecting the optical input comprises a signature and a distribution of fields corresponding to a loan agreement; and
wherein the contextually-appropriate workflow comprises the signing ceremony.
14. The method as recited in claim 6 , wherein the context of the optical input is determined to be financial services based at least in part on detecting the optical input comprises a signature and a distribution of fields corresponding to a loan agreement; and
wherein the contextually-appropriate workflow comprises the financial services application configured to facilitate processing the loan application.
15. The method as recited in claim 6 , wherein the context of the optical input is determined to be health care-related based at least in part on detecting the optical input comprises one or more of: a health insurance provider name, a policyholder name, and an insurance group number; and
wherein the contextually-appropriate workflow comprises one or more of the health care admission process and the insurance quote, wherein the insurance quote is a quote for health insurance.
16. The method as recited in claim 6 , wherein the context of the optical input is determined to be Internet browsing based at least in part on detecting the optical input comprises a universal resource locator (URL); and
wherein the contextually-appropriate workflow comprises a browser application.
17. The method as recited in claim 6 , wherein the context of the optical input is determined to be an enterprise service based at least in part on detecting the optical input comprises an invoice; and
wherein the contextually-appropriate workflow comprises an enterprise application configured to display a status of the invoice.
18. The method as recited in claim 6 , wherein the context of the optical input is determined to be telecommunications based at least in part on detecting the optical input comprises a phone number; and
wherein the contextually-appropriate workflow comprises the telecommunications application or function.
19. A mobile device comprising a processor and logic configured to cause the processor to:
receive optical input via one or more optical sensors of a mobile device;
analyze the optical input using the processor to determine a context of the optical input; and
automatically invoke a contextually-appropriate workflow based on the context of the optical input.
20. A computer program product comprising: a non-transitory computer readable storage medium having program code embodied therewith, the program code readable/executable by a processor of a mobile device to: receive optical input via one or more optical sensors of a mobile device; analyze the optical input using the processor to determine a context of the optical input; and automatically invoke a contextually-appropriate workflow based on the context of the optical input.