Text message generation for emergency services as a backup to voice communications
A mobile device may detect when a calling party dials an emergency service to request emergency assistance. Following input of the dialed digits, the device may automatically generate a text message in addition to initiating a voice call, both of which may be transmitted over a wireless data network. The wireless network nay correlate the two calls as originating from the same emergency situation and may attempt to deliver the two calls to a Public Services Answering Position (PSAP) at an appropriate emergency center. If the PSAP does not receive a voice call, the PSAP may communicate with the device via test messaging.
1. A method comprising:
receiving an indication of a voice call;
receiving an indication of a text message;
generating, via a processor, a correlation indicating that the voice call and the text message are correlated based on the voice call and the text message being generated by a common source;
providing, via the processor and to a first communication network entity, the correlation and the indication of the voice call; and
providing, via the processor and to a second communication network entity, the correlation and the indication of the text message.
2. The method of claim 1 , wherein:
the first communication network entity is connected to a first network,
the second communication network entity is connected to a second network, and
the first network differs from the second network.
3. The method of claim 2 , wherein:
the first network comprises circuitry for voice communications; and
the second network comprises circuitry for data communications.
4. The method of claim 1 , wherein the indication of the text message is based on at least dialing a number for the voice call.
5. The method of claim 1 , further comprising:
determining that a threshold network connection between the common source and an intended recipient of the voice call is exceeded; and
establishing the voice call between the common source and the intended recipient.
6. The method of claim 5 , further comprising:
determining that a connection between the common source and the intended recipient has dropped below the threshold network connection; and
establishing a text messaging session between the common source and the intended recipient.
7. The method of claim 1 , further comprising:
determining that a threshold network connection between the common source and an intended recipient of the voice call is not met; and
establishing a text messaging session between the common source and the intended recipient.
8. The method of claim 1 , wherein an intended recipient of the voice call is a public safety answering point.
9. The method of claim 1 , wherein the text message indicates a location of the common source.
10. The method of claim 1 , wherein the text message comprises a transcription of audio data received at the common source.
11. A method comprising:
determining, via a processor, that a voice call is initiated by a device;
generating, via a processor, a text message;
generating, via a processor, a correlation indicating that the voice call and the text message are correlated by being generated by the device;
providing, to a first communication network, the correlation and the indication of the voice call; and
providing, to a second communication network, the correlation and the indication of the text message.
12. The method of claim 11 , wherein generating the text message comprises generating the text message in response to determining that the voice call is initiated.
13. The method of claim 11 , wherein the text message comprises an indication of a location of the device and a time.
14. The method of claim 11 , wherein an intended recipient of the voice call is a public safety answering point.
15. The method of claim 11 , further comprising:
determining the voice call is an voice call based on a number dialed being a number of a predetermined list of numbers,
wherein generating a text message is based on at least the voice call being an voice call.
16. The method of claim 11 , wherein generating the text message comprises retrieving a predetermined text message.
17. The method of claim 11 , wherein the text message indicates a name of a user associated with the device.
18. The method of claim 11 , further comprising:
determining that a threshold network connection between the device and an intended recipient of the voice call is exceeded; and
establishing the voice call between the device and the intended recipient.
19. The method of claim 11 , further comprising:
determining that a threshold network connection between the device and an intended recipient of the voice call is not met; and
establishing a text messaging session between the device and the intended recipient.
20. A non-transitory computer-readable storage medium comprising instructions that cause a processor executing the instructions to effectuate operations comprising:
receiving an indication of a voice call being initiated;
receiving an indication of a text message;
generating a correlation indicating that the voice call and the text message are correlated based on the voice call and the text message being generated by a common source;
providing, to a first communication network entity, the correlation and the indication of the voice call; and
providing, to a second communication network entity, the correlation and the indication of the text message.