Observation platform for using structured communications
In a method of using structured communication in a plurality of observation platforms, within a first observation platform associated with a first radio range, a second communication device associated with a computer system receives a signal from a first communication device. A first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system: recognizes a first user associated with the first communication device; derives context information for the signal; and relays the signal, via a computer network, to a second computer system associated with a second observation platform. The second observation platform is associated with a second radio range outside of the first radio range. In the second observation platform, the signal is relayed via the second computer system to a derived destination in the second observation platform.
1. A method of using structured communications in a plurality of observation platforms, comprising:
in a first observation platform associated with a first radio range:
receiving, by a second communication device associated with a computer system, a signal from a first communication device, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;
recognizing, by said computer system, a first user associated with said first communication device at said computer system;
deriving, by said computer system, context information for said signal; and
relaying, by said computer system via a computer network, said signal from said computer system to a second computer system associated with a second observation platform, wherein said second observation platform is associated with a second radio range that is outside of said first radio range; and
in said second observation platform:
relaying, via said second computer system, said signal to a destination in said second observation platform, said destination derived from said context information.
2. The method as recited in claim 1 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said first user based on a unique signature associated with transmissions of said first communication device.
3. The method as recited in claim 1 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said user based on an association of said user with said first communication device.
4. The method as recited in claim 1 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said user based upon a classification of said user.
5. The method as recited in claim 1 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said user based on said geographic position of said first communication device being associated with said user.
6. The method as recited in claim 1 , wherein said first observation platform is physically remote from said second observation platform.
7. The method as recited in claim 1 , wherein said first observation platform is located at a first physical address and said second observation platform is located at a second physical address.
8. The method as recited in claim 1 , wherein said first user is a user selected from the group of users consisting of: an employee, a manager, and a customer.
9. The method as recited in claim 1 , wherein said first user is a user selected from the group of users consisting of: a manager and at least one non-manager.
10. A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of using structured communications in a plurality of observation platforms, said method comprising:
in a first observation platform that is associated with a first radio range:
receiving, by a second communication device associated with a computer system, a signal from a first communication device, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;
recognizing, by said computer system, a first user associated with said first communication device at said computer system;
deriving, by said computer system, context information for said signal; and
relaying, by said computer system via a computer network, said signal from said computer system to a second computer system associated with a second observation platform, wherein said second observation platform is associated with a second radio range that is outside of said first radio range; and
in said second observation platform:
relaying, via said second computer system, said signal to a destination in said second observation platform, said destination derived from said context information.
11. The non-transitory computer-usable storage medium of claim 10 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said first user based on a unique signature associated with transmissions of said first communication device.
12. The non-transitory computer-usable storage medium of claim 10 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said user based on an association of said user with said first communication device.
13. The non-transitory computer-usable storage medium of claim 10 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said user based upon a classification of said user.
14. The non-transitory computer-usable storage medium of claim 10 , wherein said recognizing, by said computer system, a first user associated with said first communication device at said computer system comprises:
recognizing said user based on said geographic position of said first communication device being associated with said user.
15. The non-transitory computer-usable storage medium of claim 10 , wherein said first observation platform is physically remote from said second observation platform.
16. The non-transitory computer-usable storage medium of claim 10 , wherein said first observation platform is located at a first physical address and said second observation platform is located at a second physical address.
17. The non-transitory computer-usable storage medium of claim 10 , wherein said first user is a user selected from the group of users consisting of: an employee, a manager, and a customer.
18. The non-transitory computer-usable storage medium of claim 10 , wherein said first user is a user selected from the group of users consisting of: a manager and at least one non-manager.
19. A structured communication system comprising:
a first observation platform associated with a first radio range, said first observation platform comprising:
a first communication device;
a second communication; and
a computer system, wherein said second communication device is associated with said computer system; and
a second observation platform associated with a second radio range that is outside of said first radio range, said second observation platform comprising:
a second computer system;
wherein said observation platform is configured to:
receive, by said second communication device associated with said computer system, a signal from said first communication device, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;
recognize, by said computer system, a first user associated with said first communication device at said computer system;
derive, by said computer system, context information for said signal; and
relay, by said computer system via a computer network, said signal from said computer system to a second computer system associated with a second observation platform; and
wherein said second observation platform is configured to:
relay, via said second computer system, said signal to a destination in said second observation platform, said destination derived from said context information.
20. The system of claim 19 , wherein said first observation platform is physically remote from said second observation platform.
21. The system of claim 19 , wherein said first observation platform is located at a first physical address and said second observation platform is located at a second physical address.