IP Library › Patent Application 15210472
Patent Application
App. No. 15/210,472

CORE SERVICES PLATFORM FOR WIRELESS VOICE, DATA AND MESSAGING NETWORK SERVICES

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Quick Facts
Patent No.
US None
App. No.
15/210,472
Abstract

A system and method for managing wireless devices in a wireless network that performs operation comprising: receiving a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieving contextual information associated with the wireless device from a database of the wireless network; determining at least one solution for the problem associated with the wireless device based on the contextual information; transmitting the at least one solution; and receiving a confirmation that the problem has been resolved.

Claims (8)

1 . A system for managing wireless devices in a wireless network comprising:

a processor; and

a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:

receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network;

retrieve contextual information associated with the wireless device from a database of the wireless network;

determine at least one solution for the problem associated with the wireless device based on the contextual information;

transmit the at least one solution; and

receive a confirmation that the problem has been resolved.