Granted Patent B1

US 10,567,592 · App. 15/212,763 · Granted Feb 18, 2020

Abstract

Claims (61)

1. A system for handling incoming special number calls conveyed via a telecommunication system, the system comprising:

(a) a data store for storing information regarding a plurality of pre-identified special number call originating devices, wherein a particular pre-identification designates that a call made from a particular pre-identified special number call originating device, of the plurality of pre-identified special number call originating devices, is routed to a predetermined destination specifically associated with the particular pre-identified special number call originating device, and wherein a portion of the information stored in the data store is associated with a flag indicating that the portion of the information will only be available to said predetermined destination;

(b) a detecting unit coupled with said data store and with said telecommunication system, said detecting unit detecting a received communication incoming to said predetermined destination from one pre-identified special number call originating device of said plurality of pre-identified special number call originating devices; and

(c) a treating unit coupled with said detecting unit and with said telecommunication system, said treating unit effecting a predetermined treatment of said received communication, wherein said predetermined treatment includes rerouting said received communication to said predetermined destination,

wherein the rerouting is performed without making information in the received communication available to an emergency system operator associated with telecommunication system based on the flag.

2. The system for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 1 , wherein said predetermined destination is a public safety answering position in an emergency service network.

3. The system for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 1 , wherein said detecting is effected as said received communication arrives at said predetermined destination, and wherein said predetermined treatment is effected as said detecting is effected.

4. The system for handling incoming special number calls conveyed via a telecommunication system to predetermined destination as recited in claim 1 , wherein said predetermined treatment includes at least one of:

interception of said received communication before completion of delivery to said predetermined destination,

audio capture of audio content of said received communication,

multi-media capture of multi-media content of said received communication,

text capture of text content of said received communication,

e-mail capture of e-mail content of said received communication,

automatic establishing of a conference call for said received communication with at least one third party, and

exception handling of said received communication to effect other than normal handling of said received communication.

5. The system for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 3 , wherein said predetermined treatment includes at least one of:

interception of said received communication before completion of delivery to said predetermined destination,

audio capture of audio content of said received communication,

multi-media capture of multi-media content of said received communication, text capture of text content of said received communication,

e-mail capture of e-mail content of said received communication, automatic establishing of a conference call for said received communication with at least one third party, and

exception handling of said received communication to effect other than normal handling of said received communication.

6. A method for handling incoming special number calls conveyed via a telecommunication system, the method comprising:

(a) in no particular order:

(1) providing a data store,

(2) providing a signal detecting unit coupled with said data store and with said telecommunication system, and

(3) providing a signal treating unit coupled with said signal detecting unit and with said telecommunication system;

(b) operating said data store to store information regarding a plurality of pre-identified special number call originating devices, wherein a particular pre-identification designates that a call made from a particular pre-identified special number call originating device, of the plurality of pre-identified special number call originating devices, is routed to a predetermined destination specifically associated with the particular pre-identified special number call originating device, and wherein a portion of the information stored in the data store is associated with a flag indicating that the portion of the information will only be available to said predetermined destination or to an alternate destination other than said predetermined destination;

(c) operating said signal detecting unit to detect a received communication signal incoming to said predetermined destination from one pre-identified special number call originating device of said plurality of pre-identified special number call originating devices; and

(d) operating said signal treating unit to effect a predetermined treatment of said received communication signal, wherein said predetermined treatment includes rerouting said received communication signal to said predetermined destination,

wherein the rerouting is performed without making information in the received communication signal available to an emergency system operator associated with telecommunication system based on the flag.

7. The method for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 6 , wherein said predetermined destination is a public safety answering position in an emergency service network.

8. The method for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 6 , wherein said detecting is effected as said received communication signal arrives at said predetermined destination, and wherein said predetermined treatment is effected as said detecting is effected.

9. The method for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 6 , wherein said predetermined treatment includes at least one of:

interception of said received communication before completion of delivery to said predetermined destination,

audio capture of audio content of said received communication,

multi-media capture of multi-media content of said received communication, text capture of text content of said received communication,

e-mail capture of e-mail content of said received communication, automatic establishing of a conference call for said received communication with at least one third party, and

exception handling of said received communication to effect other than normal handling of said received communication.

10. The method for handling incoming special number calls conveyed via a telecommunication system to the predetermined destination as recited in claim 8 , wherein said predetermined treatment includes at least one of:

interception of said received communication before completion of delivery to said predetermined destination,

audio capture of audio content of said received communication,

multi-media capture of multi-media content of said received communication, text capture of text content of said received communication,

e-mail capture of e-mail content of said received communication, automatic establishing of a conference call for said received communication with at least one third party, and

exception handling of said received communication to effect other than normal handling of said received communication.

11. A method for effecting special treatment for communications from pre-identified call originators, the method comprising:

(a) storing information relating to a plurality of said pre-identified call originators in a data store, wherein a particular pre-identification designates that a call made from a particular pre-identified originator, of the pre-identified call originators, is routed to a predetermined destination specifically associated with the particular pre-identified call originator, and wherein a portion of the information stored in the data store is associated with a flag indicating that the portion of the information will only be available to said predetermined destination or to an alternate destination other than said predetermined destination;

(b) detecting a received communication incoming to a public safety answering position from one pre-identified call originator of said plurality of pre-identified call originators; and

(c) effecting a pre-determined treatment of said received communication, wherein said predetermined treatment includes rerouting said received communication to said predetermined destination,

wherein the rerouting is performed without making information in the received communication available to an emergency system operator associated with telecommunication system based on the flag.

12. The method for effecting special treatment for communications from pre-identified call originators, as recited in claim 11 , wherein said detecting is effected as said received communication arrives at said predetermined destination, and wherein said predetermined treatment is effected as said detecting is effected.

13. The method for effecting special treatment for communications from pre-identified call originators, as recited in claim 11 , wherein said predetermined treatment includes at least one of:

interception of said received communication before completion of delivery to said predetermined destination,

audio capture of audio content of said received communication,

multi-media capture of multi-media content of said received communication, text capture of text content of said received communication,

e-mail capture of e-mail content of said received communication, automatic establishing of a conference call for said received communication with at least one third party, and

exception handling of said received communication to effect other than normal handling of said received communication.

14. The method for effecting special treatment for communications from pre-identified call originators, as recited in claim 12 , wherein said predetermined treatment includes at least one of:

interception of said received communication before completion of delivery to said predetermined destination,

audio capture of audio content of said received communication,

multi-media capture of multi-media content of said received communication, text capture of text content of said received communication,

e-mail capture of e-mail content of said received communication, automatic establishing of a conference call for said received communication with at least one third party, and exception handling of said received communication to effect other than normal handling of said received communication.

Assignments (7)