System for Handling Communicated Threats
A system has a threat-resolution server connected to a wide-area network and having a processor executing first threat-processing software from a non-transitory medium, and a computerized appliance connected to the WAN at a business enterprise executing second threat-processing software. The second threat-processing software enables a standardized summarization of an identified threat, gathering of available data useful for identifying a source of the threat, and transmission of a threat report to the threat-resolution server, where the first threat-processing software enables determination of a threat source from the data transmitted, suggests resolution steps back to the computerized appliance, and notified law-enforcement agencies, suicide prevention services, and other services as determined to be needed by nature of the threat.
1 . A system, comprising:
a threat-resolution server connected to a wide-area network and having a processor executing first threat-processing software from a non-transitory medium; and
a computerized appliance connected to the WAN at a business enterprise executing second threat-processing software;
wherein the second threat-processing software enables a standardized summarization of an identified threat, gathering of available data useful for identifying a source of the threat, and transmission of a threat report to the threat-resolution server, where the first threat-processing software enables determination of a threat source from the data transmitted, suggests resolution steps back to the computerized appliance, and notified law-enforcement agencies, suicide prevention services, and other services as determined to be needed by nature of the threat.
2 . The system of claim 1 wherein the computerized appliance is connected to a local-area network (LAN) hosted by the business enterprise, the LAN including communication channels used by the business enterprise, and the second threat-processing software enables analysis of interactions over the communication channels to determine and instantiate threat reports.
3 . The system of claim 2 wherein interactions over voice channels are treated by voice-to-text conversion to produce text versions of voice interactions, and wherein text of interactions over all channels is compared to stored word and phrases to determine threat content.
4 . The system of claim 3 wherein determination of threat content by the second software is displayed for analysis on a display screen of the computerized appliance to enable administrative personnel to make a manual analysis.
5 . The system of claim 3 wherein the second software enables prioritizing of threat level, using stored definitions and rule sets.
6 . The system of claim 1 wherein the first threat-processing software enables statistical analysis and reporting of threats.
7 . The system of claim 6 wherein statistical analysis and reporting is by enterprise and by threat type.
8 . A method, comprising:
identifying a threat by execution of threat-processing software executing on a computerized appliance at a business enterprise;
gathering available data useful in identifying a source for the threat;
preparing a threat report and transmitting the report to a threat-resolution server connected to a wide-area network, the server executing a first threat-processing software;
determining a source of the threat from the data transmitted from the computerized appliance;
transmitting suggestions for resolution back to the computerized appliance from the WAN-connected server; and
notifying law-enforcement agencies, suicide prevention services, and other services as determined to be needed by nature of the threat.
9 . The method of claim 8 wherein the computerized appliance is connected to a local-area network (LAN) hosted by the business enterprise, the LAN including communication channels used by the business enterprise, and the second threat-processing software analyzes interactions over the communication channels to determine and instantiate threat reports.
10 . The method of claim 9 wherein interactions over voice channels are treated by voice-to-text conversion to produce text versions of voice interactions, and wherein text of interactions over all channels is compared to stored word and phrases to determine threat content.
11 . The method of claim 10 wherein determination of threat content by the second software is displayed for analysis on a display screen of the computerized appliance to enable administrative personnel to make a manual analysis.
12 . The method of claim 10 wherein the second software enables prioritizing of threat level, using stored definitions and rule sets.
13 . The method of claim 8 wherein the first threat-processing software enables statistical analysis and reporting of threats.
14 . The method of claim 13 wherein statistical analysis and reporting is by enterprise and by threat type.