IP Library Granted Patent US 10,489,234
Granted Patent B2
US 10,489,234 · App. 15/230,146 · Granted Nov 26, 2019

Large log file diagnostics system

Inventor: Vandhana Narayanan (Fremont, CA)
Assignee: Dell Products L.P.
G06F11/079G06F11/0706G06F11/0772G06F11/0778G06F2221/2151
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Quick Facts
Patent No.
US 10,489,234
App. No.
15/230,146
Granted
Nov 26, 2019
Kind
B2
Abstract

An information handling system (IHS) diagnostic system includes a user IHS that is coupled to a network and operable to generate a log file that is associated with a user IHS error. A distributed processing IHS is coupled to the user IHS through the network and operable to receive the log file generated by the user IHS over the network. That log file is then stored on a plurality of node IHS's in the distributed processing IHS. When a job request is received from the user IHS over the network, a job associated with the job request is performed on the log file using the plurality of node IHS's to create a job result. The job result that includes at least one cause of the user IHS error is then provided to the user IHS.

Claims (59)

1. An error determination system, comprising:

a user subsystem that is configured to:

generate a log file that details the operation of the user subsystem, wherein the log file includes a plurality of logs comprising:

a first portion of the plurality of logs, wherein each log included in the first portion of the plurality of logs includes log data that is related to errors and log data that is unnecessary for error diagnosis; and

a second portion of the plurality of logs, wherein each log included in the second portion of the plurality of logs is unnecessary for error diagnosis; and

display a graphical user interface that is configured to initiate error diagnosis; and

an error diagnosis subsystem that is coupled to the user subsystem, wherein the error diagnosis subsystem is configured to:

access the log file in response to an instruction provided via the graphical user interface;

remove the second portion of the plurality of logs that are unnecessary for error diagnosis;

remove the log data that is unnecessary for error diagnosis from each log included in the first portion of the plurality of logs to provide filtered log data;

provide the filtered log data in predefined locations included in a data structure to create structured, filtered log data;

perform error diagnosis on the structured, filtered log data to determine at least one cause of an error in the user subsystem; and

communicate the at least one cause of the error in the user subsystem.

2. The system of claim 1 , wherein the predefined locations include predefined columns in the data structure.

3. The system of claim 2 , wherein the predefined columns include a timestamp column, a component column, and a log message column.

4. The system of claim 1 , wherein the second portion of the plurality of logs that are unnecessary for error diagnosis includes logs generated without timestamps, and wherein the log data that is unnecessary for error diagnosis and that is included in each log included in the first portion of the plurality of logs includes tags.

5. The system of claim 1 , wherein the error diagnosis subsystem is further configured to:

store the at least one cause of the error in the user subsystem in a reoccurring error repository.

6. The system of claim 1 , wherein the error diagnosis subsystem is further configured to:

receive an alert from the user subsystem that is associated with the error in the user subsystem and, in response, perform the error diagnosis.

7. The system of claim 1 , wherein the error diagnosis subsystem is further configured to:

provide, for display on a display device, a graphical rendering of at least some of the structured, filtered log data.

8. An information handling system (IHS), comprising:

a processing system; and

a memory system that includes instructions that, when executed by the processing system, cause the processing system to:

access a log file that details the operation of a user subsystem, wherein the log file includes a plurality of logs comprising:

a first portion of the plurality of logs, wherein each log included in the first portion of the plurality of logs includes log data that is related to errors and log data that is unnecessary for error diagnosis; and

a second portion of the plurality of logs, wherein each log included in the second portion of the plurality of logs is unnecessary for error diagnosis;

remove the second portion of the plurality of logs that are unnecessary for error diagnosis;

remove the log data that is unnecessary for error diagnosis from each log included in the first portion of the plurality of logs to provide filtered log data;

provide the filtered log data in predefined locations included in a data structure to create structured, filtered log data;

perform error diagnosis on the structured, filtered log data to determine at least one cause of an error in the user subsystem; and

communicate the at least one cause of the error in the user subsystem.

9. The IHS of claim 8 , wherein the predefined locations include predefined columns in the data structure.

10. The IHS of claim 9 , wherein the predefined columns include a timestamp column, a component column, and a log message column.

11. The IHS of claim 8 , wherein the second portion of the plurality of logs that are unnecessary for error diagnosis includes logs generated without timestamps, and wherein the log data that is unnecessary for error diagnosis and that is included in each log included in the first portion of the plurality of logs includes tags.

12. The IHS of claim 8 , wherein the memory system includes instructions that, when executed by the processing system, cause the processing system to:

store the at least one cause of the error in the user subsystem in a reoccurring error repository.

13. The system of claim 1 , wherein the memory system includes instructions that, when executed by the processing system, cause the processing system to:

receive an alert from the user subsystem that is associated with the error in the user subsystem and, in response, perform the error diagnosis.

14. The system of claim 1 , wherein the memory system includes instructions that, when executed by the processing system, cause the processing system to:

provide, for display on a display device, a graphical rendering of at least some of the structured, filtered log data.

15. A method for determining errors, comprising:

accessing, by an error diagnosis subsystem in response to an instruction provided on a graphical user interface on a user subsystem, a log file that details the operation of the user subsystem, wherein the log file includes a plurality of logs comprising:

a first portion of the plurality of logs, wherein each log included in the first portion of the plurality of logs includes log data that is related to errors and log data that is unnecessary for error diagnosis; and

a second portion of the plurality of logs, wherein each log included in the second portion of the plurality of logs is unnecessary for error diagnosis;

removing, by the error diagnosis subsystem, the second portion of the plurality of logs that are unnecessary for error diagnosis;

removing, by the error diagnosis subsystem, the log data that is unnecessary for error diagnosis from each log file included in the first portion of the plurality of logs to provide filtered log data;

providing, by the error diagnosis subsystem, the filtered log data in predefined locations included in a data structure to create structured, filtered log data;

performing, by the error diagnosis subsystem, error diagnosis on the structured, filtered log data to determine at least one cause of an error in the user subsystem; and

communicating, by the error diagnosis subsystem, the at least one cause of the error in the user subsystem.

16. The method of claim 15 , wherein the predefined locations include predefined columns in the data structure that include at least one of a timestamp column, a component column, and a log message column.

17. The method of claim 15 , wherein the second portion of the plurality of logs that are unnecessary for error diagnosis includes logs generated without timestamps, and wherein the log data that is unnecessary for error diagnosis and that is included in each log included in the first portion of the plurality of logs includes tags.

18. The method of claim 15 , further comprising:

storing, by the error diagnosis subsystem, the at least one cause of the error in the user subsystem in a reoccurring error repository.

19. The method of claim 15 , further comprising:

receiving, by the error diagnosis subsystem, an alert from the user subsystem that is associated with the error in the user subsystem and, in response, perform the error diagnosis.

20. The method of claim 15 , further comprising:

provide, by the error diagnosis subsystem for display on a display device, a graphical rendering of at least some of the structured, filtered log data.

Assignments (8)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053546/0001) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC IP HOLDING COMPANY LLC
Reel/Frame 071642/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (040679/0386) Recorded Apr 26, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO WYSE TECHNOLOGY L.L.C.)
Reel/Frame 059803/0666 →
RELEASE OF SECURITY INTEREST AT REEL 040633 FRAME 0799 Recorded Nov 2, 2021
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: DELL INTERNATIONAL, L.L.C.; DELL PRODUCTS L.P.; WYSE TECHNOLOGY L.L.C.; EMC CORPORATION
Reel/Frame 058297/0427 →
SECURITY AGREEMENT Recorded Apr 22, 2020
From: CREDANT TECHNOLOGIES INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 053546/0001 →
SECURITY AGREEMENT Recorded Mar 21, 2019
From: CREDANT TECHNOLOGIES, INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 049452/0223 →
PATENT SECURITY AGREEMENT (NOTES) Recorded Nov 23, 2016
From: DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; WYSE TECHNOLOGY L.L.C.; EMC CORPORATION
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
Reel/Frame 040679/0386 →
SECURITY INTEREST Recorded Nov 16, 2016
From: DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; WYSE TECHNOLOGY L.L.C.; EMC CORPORATION
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040633/0799 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 5, 2016
From: NARAYANAN, VANDHANA
To: DELL PRODUCTS L.P.
Reel/Frame 039358/0530 →
Cited By (1)
US 12,632,329