Inbound calls to intelligent controlled-environment facility resident media and/or communications devices
Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident's personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.
1. An inbound call system for handling inbound calls to inmate media and/or communications devices, the system comprising:
an inbound inmate call server configured to connect a non-inmate inbound call with an inmate media and/or communications device; and
an authenticating server configured to:
confirm that the non-inmate is associated with an address identifier of the inmate media and/or communications device the non-inmate is calling;
receive, via the inmate media and/or communications device, data for verifying authentication of an inmate operating the inmate media and/or communications device; and
verify authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.
2. The system of claim 1 , wherein the data for verifying authentication of an inmate comprises a personal identification number entered via the inmate media and/or communications device.
3. The system of claim 2 , wherein the authenticating server is further configured to verify the personal identification number is associated with an inmate to whom the inbound call is directed.
4. The system of claim 2 , wherein the personal identification number is entered via the inmate media and/or communications device by being spoken by the inmate operating the inmate media and/or communications device and the authenticating server is further configured to enter the personal identification number using speech recognition and verify authentication of the inmate operating the inmate media and/or communications device using voice recognition.
5. The system of claim 2 , wherein the personal identification number is entered via a touchscreen keypad displayed by the inmate media and/or communications device, the inmate media and/or communications device is configured to capture data related to at least one fingerprint during entry for receipt by the authenticating server, and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.
6. The system of claim 2 , wherein the inmate media and/or communications device further comprises a camera and the inmate media and/or communications device is configured to capture image data of the inmate operating the inmate media and/or communications device during entry of the personnel identification number into the inmate media and/or communications device for receipt by the authenticating server, and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.
7. The system of claim 1 , wherein the data for verifying authentication of an inmate comprises biometric data and the inmate media and/or communications device is configured to capture the biometric data.
8. The system of claim 7 , wherein the biometric data is the voice of the inmate operating the inmate media and/or communications device and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using voice recognition.
9. The system of claim 7 , wherein the biometric data is at least one fingerprint of the inmate operating the inmate media and/or communications device, the inmate media and/or communications device is configured to capture data related to at least one fingerprint of the inmate operating the inmate media and/or communications device during use of the inmate media and/or communications device for receipt by the authenticating server, and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.
10. The system of claim 7 , wherein the biometric data is an image of the inmate using the inmate media and/or communications device, the inmate media and/or communications device further comprises a camera, the inmate media and/or communications device is configured to capture image data of the inmate operating the inmate media and/or communications device for receipt by the authenticating server, and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.
11. A method for processing inbound calls to inmate media and/or communications devices, the method comprising:
confirming by an authenticating server that an inbound calling non-resident is associated with an address identifier of an inmate media and/or communications device to which the call is directed;
receiving, via the inmate media and/or communications device, by the authenticating server, data for verifying authentication of an inmate operating the inmate media and/or communications device;
verifying, by the authenticating server, authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device; and
connecting the non-inmate inbound call with the inmate media and/or communications device as a result of authenticating that the non-inmate is associated with the address identifier of the inmate media and/or communications device and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.
12. The method of claim 11 , wherein the data for verifying authentication of an inmate comprises a personal identification number, and the method further comprises accepting entry of the personal identification number by the inmate media and/or communications device for receipt by the authenticating server.
13. The method of claim 12 , wherein verifying, by the authenticating server that the personal identification number is associated with an inmate to whom the inbound call is directed.
14. The method of claim 12 , further comprising:
accepting entry of a spoken personal identification number;
entering the personal identification number using speech recognition; and
verifying authentication of the inmate operating the inmate media and/or communications device using voice recognition.
15. The method of claim 12 , further comprising:
accepting entry of the personal identification number via a touchscreen keypad displayed by the inmate media and/or communications device;
capturing data related to at least one fingerprint, by the inmate media and/or communications device, during entry for receipt by the authenticating server; and
verifying authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.
16. The method of claim 12 , further comprising:
capturing, by a camera of the inmate media and/or communications device, image data of the inmate operating the inmate media and/or communications device during entry of the personnel identification number into the inmate media and/or communications device for receipt by the authenticating server; and
verifying authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.
17. The method of claim 11 , wherein the data for verifying authentication of an inmate comprises biometric data, and the method further comprises capturing the biometric data by the inmate media and/or communications device.
18. The method of claim 17 , wherein the biometric data is the voice of the inmate operating the inmate media and/or communications device, and the method further comprises verifying authentication of the inmate operating the inmate media and/or communications device using voice recognition.
19. The method of claim 17 , wherein the biometric data is at least one fingerprint of the inmate operating the inmate media and/or communications device, the method further comprises:
capturing, by inmate media and/or communications device, data related to at least one fingerprint of the inmate operating the inmate media and/or communications device during use of the inmate media and/or communications device for receipt by the authenticating server; and
verifying authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.
20. The method of claim 17 , wherein the biometric data is an image of the inmate using the inmate media and/or communications device, the method further comprising:
capturing image data of the inmate operating the inmate media and/or communications device, using a camera of the inmate media and/or communications device, for receipt by the authenticating server; and
verifying authentication of the inmate operating the inmate media and/or communications device using facial recognition and the image data.
21. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by one or more controlled-environment facility communications systems, cause the one or more communications systems to:
receive an inbound call from a non-inmate;
confirm that the inbound calling non-inmate is associated with an address identifier of an indicated inmate media and/or communications device;
receive, via the inmate media and/or communications device, data associated with the inmate operating the inmate media and/or communications device;
verify authentication of the inmate operating the inmate media and/or communications device as an inmate to whom the inbound call is directed and as associated with an address identifier of the inmate media and/or communications device; and
connect the non-inmate inbound call with the inmate media and/or communications device as a result of authenticating that the non-inmate is associated with an address identifier of the inmate media and/or communications device and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.