IP Library Granted Patent US 10,430,860
Granted Patent B2
US 10,430,860 · App. 15/273,760 · Granted Oct 1, 2019

Systems and methods for enhancing shopping experience in physical stores

Inventors: Gurulingesh Raravi (Bangalore, IN); Shruti Kunde (Mumbai, IN); Sharanya Eswaran (Bangalore, IN); Deepthi Chander (Cochin, IN); Nimmi Rangaswamy (Medak, IN); Joydeep Banerjee (Tempe, AZ); Sindhu Kiranmai Ernala (Telangana, IN); Meeralakshmi Radhakrishnan (Kerala, IN); Priyanka Sharma (Rajasthan, IN)
Assignee: Conduent Business Services, LLC
G06Q30/0631G06Q30/0251G06Q30/0255G06Q30/0257G06Q30/0261H04L67/22G06Q50/01
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Quick Facts
Patent No.
US 10,430,860
App. No.
15/273,760
Granted
Oct 1, 2019
Kind
B2
Abstract

The present disclosure discloses methods and systems for enhancing shopping experience in physical stores. The method includes receiving at least one persona associated with a user based on one or more of: ethnographic data obtained from a user, demographic data associated with the user, buying behavioral data associated with the user, and social networking data associated with the user. After this, one or more historical activities of the user inside one or more physical stores are received. Also, one or more constraints associated with the user are received. Once received, the at least one persona, the one or more constraints, and the one or more historical activities are analyzed to generate a pre-defined number of personalized recommendations. Finally, the personalized recommendations are displayed to the user within a window of a user interface.

Claims (53)

1. A system for presenting personalized shopping related recommendations to one or more users, the shopping recommendations related to one or more physical stores, the system comprising:

a processor; and

a memory coupled to the processor for executing a plurality of modules present in the memory, the plurality of modules comprising:

a receiving module configured to receive:

one or more items to buy and at least one constraint associated with the user, the at least one constraint being specified by the user in real-time;

at least one persona associated with the user; and

at least one activity associated with the user in one or more physical stores, the at least one activity being tracked using one or more smart devices, wherein the one or more smart devices comprise at least one of:

a sensor installed in the one or more physical stores, and

a combination of a smartphone, comprising a camera, and a wearable device;

a persona learning module configured to:

generate the at least one persona based on at least one of: ethnographic data obtained from the user, demographic data associated with the user, buying behavioral data associated with the user, and social networking data associated with the user;

classify the user into a pre-defined personal bucket; and

represent the at least one persona in a form of a matrix representation;

a recommendation engine configured to:

process the at least one constraint, the at least one persona, and the at least one activity, and to generate a selectable ranked set of the personalized recommendations for the user; and

a user interface unit configured to:

generate the selectable ranked set of the personalized recommendations to be displayed to the user for a subsequent action.

2. The system of claim 1 , wherein the personalized recommendations comprise at least one of: the one or more physical stores, a route to the one or more physical stores, details of the one or more physical stores for shopping, and at least an item to be shopped in the one or more physical stores.

3. The system of claim 1 , wherein the persona learning module further comprises:

an evolving persona module configured to update the matrix representation associated with the user based on change in at least one of: the ethnographic data obtained from the user, the demographic data associated with the user, the buying behavioral data associated with the user, the social networking data associated with the user, and at least one recommendation selected by the user from the personalized recommendations.

4. The system of claim 1 , wherein the user specified constraint comprises at least one of: a time constraint, a budget constraint, a distance constraint, a one more items to buy constraint, and a location constraint.

5. The system of claim 1 , wherein the user provides feedback on the personalized recommendations.

6. The system of claim 1 , wherein the receiving module is configured to receive a query from the user, the query including details of one or more items to be purchased by the user.

7. An apparatus comprising:

one or more non-transitory computer-readable media storing a persona learning unit, a data collection unit, and a recommendation engine;

the persona learning unit being configured to:

receive one or more of ethnographic data related to a user, demographic data associated with the user, behavioral data associated with the user, and social networking data associated with the user;

generate one or more personas of the user based on one or more of: ethnographic data related to the user, the demographic data associated with the user, the behavioral data associated with the user, and the social networking data associated with the user; and

classify the user into a predefined personal bucket and represent the persona in a form of a matrix representation,

the data collection unit being configured to obtain the one or more personas associated with the user, the one or more constraints associated with the user, and activity data of the user, the activity data being sensed using one or more smart devices, wherein the one or more smart devices comprise at least one of:

a sensor installed in one or more physical stores, and

a combination of a smartphone, comprising a camera, a wearable device; and

the recommendation engine being configured to:

process the one or more personas of the user, the one or more constraints associated with the user, and the activity data of the user, to generate a pre-defined number of personalized recommendations for the user; and

send a notification of the personalized recommendations to the user.

8. The apparatus of claim 7 , wherein the personalized recommendations comprise one or more of: a physical store for shopping, a route of the store, details of a physical store for shopping, and one or more items to be shopped.

9. The apparatus of claim 7 , wherein the data collection unit is further configured to: update the matrix representation associated with the user based on change in one or more of: the ethnographic data related to the user, the demographic data associated with the user, the buying behavioral data associated with the user, the social networking data associated with the user, and a recommendation selected by the user from the personalized recommendations.

10. The apparatus of claim 7 , wherein the one or more constraints associated with the user comprise: a time constraint, a budget constraint, a distance constraint, one or more items to buy constraint, and a location constraint.

11. The apparatus of claim 7 , wherein the recommendation engine is configured to receive feedback from the user about the personalized recommendations.

12. A method for assisting users by presenting recommendations for shopping at physical stores, the method comprising:

receiving at least one persona associated with a user based on one or more of: ethnographic data obtained from the user, demographic data associated with the user, buying behavioral data associated with the user, social networking data associated with the user, and one or more historical activities of the user inside one or more physical stores, wherein the one or more historical activities are sensed using at least one of:

a sensor installed in the one or more physical stores, and

a combination of a smartphone, comprising a camera, and a wearable device;

receiving one or more constraints associated with the user, the constraints being specified by the user and including one or more of: a time constraint, a budget constraint, a distance constraint, an item to buy constraint, and a location constraint;

analyzing the at least one persona, the one or more constraints, and the one or more historical activities, to generate a pre-defined number of personalized recommendations; and

generating a graphical user interface for displaying the personalized recommendations to the user.

13. The method of claim 12 further comprising:

generating the at least one persona based on the ethnographic data obtained from a user, the demographic data associated with the user, the buying behavioral data associated with the user, and the social networking data associated with the user, and the one or more historical activities of the user inside the one or more physical stores;

classifying the user into the persona selected from at least one pre-defined category of persona buckets and representing the persona in a form of a matrix representation; and

updating the matrix representation associated with the user based on change in at least one of: the ethnographic data related to the user, the demographic data associated with the user, the buying behavioral data associated with the user, the social networking data associated with the user, and a recommendation selected by the user from the personalized recommendations.

14. The method of claim 12 further comprising receiving a query from the user.

15. The method of claim 12 further comprising transmitting the personalized recommendations to the user.

16. The method of claim 12 , wherein the personalized recommendations are selectable by the user.

Assignments (6)
SECURITY INTEREST Recorded Oct 19, 2021
From: CONDUENT BUSINESS SERVICES, LLC
To: U.S. BANK, NATIONAL ASSOCIATION
Reel/Frame 057969/0445 →
SECURITY INTEREST Recorded Oct 19, 2021
From: CONDUENT BUSINESS SERVICES, LLC
To: BANK OF AMERICA, N.A.
Reel/Frame 057970/0001 →
RELEASE OF SECURITY INTEREST Recorded Oct 18, 2021
From: JPMORGAN CHASE BANK, N.A.
To: CONDUENT BUSINESS SERVICES, LLC; CONDUENT STATE & LOCAL SOLUTIONS, INC.; CONDUENT TRANSPORT SOLUTIONS, INC.; ADVECTIS, INC.; CONDUENT COMMERCIAL SOLUTIONS, LLC; CONDUENT BUSINESS SOLUTIONS, LLC; CONDUENT CASUALTY CLAIMS SOLUTIONS, LLC; CONDUENT HEALTH ASSESSMENTS, LLC
Reel/Frame 057969/0180 →
SECURITY AGREEMENT Recorded Mar 19, 2020
From: CONDUENT BUSINESS SERVICES, LLC
To: JPMORGAN CHASE BANK, N.A.
Reel/Frame 052189/0698 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 28, 2017
From: XEROX CORPORATION
To: CONDUENT BUSINESS SERVICES, LLC
Reel/Frame 041542/0022 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 28, 2016
From: RARAVI, GURULINGESH , ,; KUNDE, SHRUTI , ,; ESWARAN, SHARANYA , ,; CHANDER, DEEPTHI , ,; RANGASWAMY, NIMMI , ,; BANERJEE, JOYDEEP , ,; ERNALA, SINDHU KIRANMAI, ,; RADHAKRISHNAN, MEERALAKSHMI , ,; SHARMA, PRIYANKA , ,
To: XEROX CORPORATION
Reel/Frame 040166/0496 →
Continuity (1)
Related Publication 20180089736A1 · Mar 29, 2018