Automated message recall from a sender's device
View Patent ↗A system, apparatus, and methods are provided for supporting automated recall of a message (e.g., a chat message) from an originator's device, or at least media that accompanied the message. An original message may convey one or more media files that are temporarily stored on a system or apparatus that hosts the communication application used to create, send, and receive messages. The media files may be lost in transit because of failure of a system component, failure of a storage device, purging of the files before they are retrieved by a recipient, or for some other reason. When the recipient's device receives an error in response to an attempt to retrieve the media file(s), it automatically initiates a recall request that is returned to the originating device. If the message and media are still available on the device, an abbreviated version of the message is re-sent, with the media.
1. A method comprising:
receiving a request for a media file from a first destination device of a plurality of destination devices, the request comprising an identifier of a media file;
determining that the media file is unavailable for delivery to the first destination device;
transmitting an error message to the first destination device;
receiving a recall request including a message key from the first destination device;
transmitting the recall request to an originating device;
receiving the message key and a new identifier for the media file from the originating device; and
delivering the new identifier to the first destination device.
2. The method of claim 1 further comprising:
delivering the new identifier to all of the plurality of destination devices.
3. The method of claim 1 , further comprising:
delivering the new identifier to the first destination device when the error message is of a first type; and
delivering the new identifier to all of the plurality of destination devices when the error message is of a second type.
4. The method of claim 3 , wherein the first type of error message is a HyperText Transport Protocol (HTTP) error 404 and the second type of error message is a HTTP error 410 or a HTTP error 503.
5. The method of claim 1 , further comprising:
determining that the originating device is not online in response to receiving the recall request;
transmitting the recall request to a second destination device of the plurality of destination devices, wherein the second destination device is online; and
receiving the message key and the new identifier from the second destination device.
6. The method of claim 1 , further comprising:
determining that the originating device is not online in response to receiving the recall request;
transmitting the recall request to one or more other destination devices of the other plurality of destination devices; and
receiving the message key and the new identifier from one of the one or more other destination devices.
7. The method of claim 6 , comprising:
transmitting the recall request sequentially to the one or more other destination devices;
receiving the message key and the new identifier from a second destination device of the plurality of destination devices; and
ending transmitting the recall request when the message key and the new identifier are received.
8. An apparatus comprising:
one or more processors; and
a communication application executing on the one or more processors to:
receive a request for a media file from a first destination device of a plurality of destination devices, the request comprising an identifier of a media file;
determine that the media file is unavailable for delivery to the first destination device;
transmit an error message to the first destination device;
receive a recall request including a message key from the first destination device;
transmit the recall request to an originating device;
receive the message key and a new identifier for the media file from the originating device; and
deliver the new identifier to the first destination device.
9. The apparatus of claim 8 , the communication application to deliver the new identifier to all of the plurality of destination devices.
10. The apparatus of claim 8 , the communication application to:
deliver the new identifier to the first destination device when the error message is of a first type; and
deliver the new identifier to all of the plurality of destination devices when the error message is of a second type.
11. The apparatus of claim 8 , the communication application to:
receive a media message for delivery to the plurality of destination devices from the originating device, the media message comprising: text, the message key, and the media file.
12. The apparatus of claim 8 , the communication application to:
determine that the originating device is not online in response to receiving the recall request;
transmit the recall request to a second destination device of the plurality of destination devices, wherein the second destination device is online; and
receive the message key and the new identifier from the second destination device.
13. The apparatus of claim 8 , the communication application to
determine that the originating device is not online in response to receiving the recall request;
transmit the recall request to one or more other destination devices of the other plurality of destination devices; and
receive the message key and the new identifier from one of the one or more other destination devices.
14. The apparatus of claim 13 , the communication application to
transmit the recall request sequentially to the one or more other destination devices;
receive the message key and the new identifier from a second destination device of the plurality of destination devices; and
end transmitting the recall request when the message key and the new identifier are received.
15. A non-transitory computer-readable storage medium comprising instructions that, when executed by a processor, cause a system to:
receive a request for a media file from a first destination device of a plurality of destination devices, the request comprising an identifier of a media file;
determine that the media file is unavailable for delivery to the first destination device;
transmit an error message to the first destination device;
receive a recall request including a message key from the first destination device;
transmit the recall request to an originating device;
receive the message key and a new identifier for the media file from the originating device; and
deliver the new identifier to the first destination device.
16. The non-transitory computer-readable storage medium of claim 15 , comprising instructions that, when executed by the processor, cause the system to:
deliver the new identifier to all of the plurality of destination devices.
17. The non-transitory computer-readable storage medium of claim 15 , comprising instructions that, when executed by the processor, cause the system to:
deliver the new identifier to the first destination device when the error message is of a first type; and
deliver the new identifier to all of the plurality of destination devices when the error message is of a second type.
18. The non-transitory computer-readable storage medium of claim 15 , comprising instructions that, when executed by the processor, cause the system to:
determine that the originating device is not online in response to receiving the recall request;
transmit the recall request to a second destination device of the plurality of destination devices, wherein the second destination device is online; and
receive the message key and the new identifier from the second destination device.
19. The non-transitory computer-readable storage medium of claim 15 , comprising instructions that, when executed by the processor, cause the system to:
determine that the originating device is not online in response to receiving the recall request;
transmit the recall request to one or more other destination devices of the other plurality of destination devices; and
receive the message key and the new identifier from one of the one or more other destination devices.
20. The non-transitory computer-readable storage medium of claim 18 , comprising instructions that, when executed by the processor, cause the system to:
transmit the recall request sequentially to the one or more other destination devices;
receive the message key and the new identifier from a second destination device of the plurality of destination devices; and
end transmitting the recall request when the message key and the new identifier is received.