ISSUE TRACKING AND RESOLUTION SYSTEM

1 . An issue tracking and resolution method comprising:

identifying an issue;

wherein the issue is identified by an issue originator;

associating the issue with at least one directory item of a directory;

notifying a first subscriber of the issue;

wherein the first subscriber is subscribed to the at least one directory item prior to identifying the issue;

wherein the issue can be selectively dispositioned by the first subscriber by each of:

the first subscriber accepting the issue;

the first subscriber transferring the issue to a second subscriber; and

the first subscriber returning the issue to the issue originator;

the method further comprising the first subscriber selectively dispositioning the issue by one of:

accepting the issue;

transferring the issue to a second subscriber; and

returning the issue to the issue originator.

2 . (canceled)

3 . The method of claim 1 , wherein the at least one directory item is one of a machine and an operation performed by a machine.

4 . The method of claim 1 , further comprising:

inputting the issue into an issue tracking and resolution (ITR) system via a network;

inputting issue identification information into the ITR system via the network;

associating the issue and the issue identification information in the ITR system; and

associating the issue and the at least one directory item in the network.

5 . The method of claim 4 , wherein:

the first subscriber is notified of the issue via the network; and

the first subscriber dispositions the issue via the network.

6 . An issue tracking and resolution method comprising:

receiving an issue to an issue tracking and resolution (ITR) system via a network in communication with the ITR system;

the ITR system having a directory including a plurality of directory items; and

associating the issue with a first directory item of the plurality of directory items;

wherein the plurality of directory items includes at least one machine and at least one operation performed by the machine;

subscribing a first subscriber to the ITR system via the network; and

associating the first subscriber with at least one directory items of the plurality of directory items;

sending an issue notification to the first subscriber when the first directory item matches the at least one directory item associated with the first subscriber;

wherein the issue can be selectively dispositioned by the first subscriber via the network by each of:

the first subscriber accepting the issue;

the first subscriber transferring the issue to a second subscriber; and

the first subscriber returning the issue to the issue originator;

the method further comprising the first subscriber selectively dispositioning the issue by one of:

accepting the issue via the network;

transferring the issue to a second subscriber via the network; and

returning the issue to the issue originator via the network.

7 . (canceled)

8 . The method of claim 7 , further comprising:

comparing the first directory item and the at least one directory item associated with the first subscriber using the ITR system.

9 . The method of claim 8 , wherein:

the issue notification is received by the first subscriber via the network.

10 . The method of claim 9 , wherein the ITR system includes an issue resolution log, the method further comprising:

the first subscriber posting a log entry to the issue resolution log reporting the disposition performed by the first subscriber.

11 . An issue tracking and resolution system comprising:

a server in communication with a network;

the server including an issue tracking and resolution (ITR) system defining a first interface for receiving an issue to the ITR system via the network;

the server including a directory including a plurality of directory items; and

wherein receiving the issue includes associating the issue with at least one directory item; and

wherein the first interface is configured for a subscriber to the ITR system to selectively disposition the issue by each of:

returning the issue notification to an issue originator;

transferring the issue notification to a second subscriber of the ITR system; and

accepting the issue notification.

12 . The system of claim 11 , further comprising:

the ITR system defining a second interface for subscribing the subscriber to the ITR system via the network;

wherein the second interface is configured to display the directory including the plurality of directory items such that the subscriber can select at least one directory item as a subscribed directory item.

13 . The system of claim 12 , further comprising:

the ITR system configured to:

compare the at least one directory item associated with the issue with the subscribed directory item; and

send an issue notification to the subscriber when the at least one directory item associated with the issue and the subscribed directory item match.

14 . The system of claim 13 , wherein the issue notification is one of a text message, an SMS message, and an email message.

15 . The system of claim 13 , wherein the first interface is accessible by the subscriber via a user device in communication with the network;

wherein the first interface is configured for the subscriber to disposition the issue by one of:

returning the issue notification to the issue originator;

transferring the issue notification to the second subscriber of the ITR system; and

accepting the issue notification.

16 . The system of claim 11 , wherein the plurality of directory items includes at least one machine and at least one operation performed by the machine.