Proxied outgoing message transmission
In particular embodiments, a mailbox server is operable to receive, from a client, a message to be delivered to an endpoint; store the message in a mailbox associated with the user; access a set of policies for the client or the endpoint; determine a delivery channel for the message based on the policies; and transmit the message to the endpoint through the delivery channel. In particular embodiments, the mailbox server may transmit SMS messages via a special bind with a recipient's SMSC, or via a carrier short code. In particular embodiments, the mailbox server may transmit the message as an email or via an internal messaging system over a packet data connection.
1. A method comprising, by one or more computing systems:
receiving, from a client associated with a first user, a message to be delivered to an endpoint;
storing the message in a mailbox associated with the first user;
determining an urgency score of the message based on social networking activity between the first user and a second user associated with the endpoint;
determining whether the message is urgent based on the urgency score;
in response to determining that the message is urgent, determining a delivery channel for transmitting urgent messages based on a policy; and
transmitting the message to the endpoint through the delivery channel.
2. The method of claim 1 , wherein the urgency score is further determined based on a defined social relationship between the first and second user.
3. The method of claim 1 , wherein the urgency score is further determined based on a communication history between the first and second user.
4. The method of claim 1 , wherein the policy specifies that the delivery channel should provide for acknowledgement of receipt of the message by the second user.
5. The method of claim 1 , wherein the message is received from the client with an urgency indicator that indicates a level of urgency associated with the message.
6. The method of claim 1 , wherein the message is transmitted to the endpoint with an urgency indicator that is indicate of the urgency score and wherein the urgency indicator is displayed to the second user to indicate a level of urgency associated with the message.
7. The method of claim 1 , further comprising:
in further response to determining that the message is urgent, transmitting the message to the endpoint through each of a plurality of other delivery channels.
8. The method of claim 1 , wherein the urgency score is further based on a total number of communications sent by the first user to the second user within a predetermined time frame.
9. A non-transitory computer-readable media comprising instructions operable, when executed by one or more computing systems, to:
receive, from a client associated with a first user, a message to be delivered to an endpoint;
store the message in a mailbox associated with the first user;
determine an urgency score of the message based on social networking activity between the first user and a second user associated with the endpoint;
determine whether the message is urgent based on the urgency score;
in response to determining that the message is urgent, determine a delivery channel based on a policy; and
transmit the message to the endpoint through the delivery channel.
10. The media of claim 9 , wherein the urgency score is further determined based on a defined social relationship between the first and second user.
11. The media of claim 9 , wherein the urgency score is further determined based on a communication history between the first and second user.
12. The media of claim 9 , wherein the policy specifies that the delivery channel should provide for acknowledgement of receipt of the message by the second user.
13. The media of claim 9 , wherein the message is received from the client with an urgency indicator that indicates a level of urgency associated with the message.
14. The media of claim 9 , wherein the message is transmitted to the endpoint with an urgency indicator that is indicative of the urgency score and wherein the urgency indicator is displayed to the second user to indicate a level of urgency associated with the message.
15. The media of claim 9 , wherein the instructions are further operable to:
in further response to determining that the message is urgent, transmitting the message to the endpoint through each of a plurality of other delivery channels.
16. An apparatus comprising:
one or more processors;
a communications interface;
one or more non-transitory computer-readable media comprising instructions operable, when executed by the one or more processors, to:
receive, from a client associated with a first user, a message to be delivered to an endpoint;
store the message in a mailbox associated with the first user;
determine an urgency score of the message based on social networking activity between the first user and a second user associated with the endpoint;
determine whether the message is urgent based on the urgency score;
in response to determining that the message is urgent, determine a delivery channel based on a policy; and
transmit the message to the endpoint through the delivery channel.
17. The apparatus of claim 16 , wherein the urgency score is further determined based on a defined social relationship between the first and second user.
18. The apparatus of claim 16 , wherein the urgency score is further determined based on a communication history between the first and second user.
19. The apparatus of claim 16 , wherein the policy specifies that the delivery channel should provide for acknowledgement of receipt of the message by the second user.
20. The apparatus of claim 16 , wherein the message is received from the client with an urgency indicator that indicates a level of urgency associated with the message.