System and method for delivering short message service text to call centers
A wireless emergency system that includes a mobile switching center, a short message service center that receives an emergency text message of a caller from the mobile switching center, and gateway in communication with the short message service center to route the emergency text message to a responsive public safety answering point as a tone message.
1. A communications system comprising:
a gateway for routing communications between callers' mobile communications devices and call centers, the gateway being configured to:
translate an incoming communication that is based on a text message generated by a caller's mobile communications device into a tone-based message for receipt by a call center, wherein a first format of the text message generated by the caller's mobile communications device is different from a second format of the tone-based message; and
determine whether the incoming communication is an initial message or is otherwise part of an existing communication session, such that the gateway routes the translated tone-based message that is a part of an existing communication session to the call center handling the existing communication session,
wherein the message generated by the caller's mobile communications device is a multimedia message service (MMS) message having a multimedia content, and wherein the tone-based message includes tone-based data alerting the call center that the multimedia content is available.
2. The communications system of claim 1 , wherein the gateway comprises a table of communication sessions with an identifier of the caller for each communication session, and wherein the gateway determines whether the incoming communication is an initial message or is otherwise part of an existing communication session by accessing the table.
3. The communications system of claim 1 , wherein the multimedia content is stored at the gateway such that the content is retrievable by the call center.
4. The communications system of claim 1 , wherein the tone-based message is a teletypewriter (TTY) message.
5. The communications system of claim 1 , wherein the incoming communication is received from an intermediary entity between the caller's mobile communications device and the gateway.
6. The communications system of claim 5 , wherein the intermediary entity is a short message service center (SMSC).
7. The communications system of claim 5 , wherein the incoming communication includes at least a portion of the text message generated by the caller's mobile communications device and an additional information generated by the intermediary entity.
8. The communications system of 36 , wherein the additional information is a destination identifier associated with the gateway.
9. The communications system of claim 1 , wherein termination of the existing communication session is controlled by the call center.
10. The communications system of claim 9 , wherein the existing communication session is terminated after receiving a termination request from the call center.
11. A method of text messaging between a caller's mobile communications device and a call center via a gateway, comprising:
receiving an incoming communication that is based on a text message generated by the caller's mobile communications device;
generating a tone-based message for receipt by the call center based on the incoming communication, wherein a first format of the text message generated by the caller's mobile communications device is different from a second format of the tone-based message; and
determining whether the incoming communication is an initial message or is otherwise part of an existing communication session, such that the gateway routes the generated tone-based message that is a part of an existing communication session to the call center handling the existing communication session,
wherein the text message generated by the caller's mobile communications device is a multimedia message service (MMS) message having a multimedia content, and wherein the tone-based message includes tone-based data alerting the call center that the multimedia content is available.
12. The method of claim 11 , wherein the gateway comprises a table of communication sessions with an identifier of the caller for each communication session, and wherein the determination of whether the incoming communication is an initial message or is otherwise part of an existing communication session includes accessing the table.
13. The method of claim 11 , wherein the multimedia content is stored at the gateway such that the content is retrievable by the call center.
14. The method of claim 11 , wherein the tone-based message is a TTY message.
15. The method of claim 11 , wherein the incoming communication is received from an intermediary entity between the caller's mobile communications device and the gateway.
16. The method of claim 15 , wherein the intermediary entity is an SMSC.
17. The method of claim 11 , wherein the incoming communication includes at least a portion of the text message generated by the caller's mobile communications device and an additional information generated by the intermediary entity.
18. The method of claim 17 , wherein the additional information is a destination identifier associated with the gateway.
19. The method of claim 11 , further comprising terminating the existing communication session after receiving a termination request from the call center.
20. A non-transitory, computer-readable storage medium storing instructions, an execution of which in a computer system causes the computer system to perform operations comprising:
receiving an incoming communication that is based on a text message generated by a caller's mobile communications device;
generating a tone-based message for receipt by a call center based on the incoming communication, wherein a first format of the text message generated by the caller's mobile communications device is different from a second format of the tone-based message; and
determining whether the incoming communication is an initial message or is otherwise part of an existing communication session, such that the gateway routes the generated tone-based message that is a part of an existing communication session to the call center handling the existing communication session,
wherein the text message generated by the caller's mobile communications device is a multimedia message service (MMS) message having a multimedia content, and wherein the tone-based message includes tone-based data alerting the call center that the multimedia content is available.