IP Library Granted Patent US 10,410,253
Granted Patent B2
US 10,410,253 · App. 15/390,848 · Granted Sep 10, 2019

Systems and methods for dynamic digital signage based on measured customer behaviors through video analytics

Inventors: Aaron Burry (Ontario, NY); Peter Paul (Penfield, NY)
Assignee: CONDUENT BUSINESS SERVICES, LLC
G06Q30/0269G06F3/14G06K9/00771H04N5/77H04N7/18H04N7/183
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Quick Facts
Patent No.
US 10,410,253
App. No.
15/390,848
Granted
Sep 10, 2019
Kind
B2
Abstract

A dynamic digital signage system based on measured customer behaviors through video analytics.

Claims (27)

1. A system capable of providing dynamic adjustment of digital signage in a retail store based on video-based measurements of shopper state and behavior in the surrounding scene, the system comprising:

a video capture module having at least one camera capable of capturing frame images of a shopper within the retail store;

a video analytics module capable of extracting information about the shopper's behavior and state from the captured frame images including selection recognition of shopper activity relative to purchasable items comprising predetermined behavior of physical handling of the items comprising at least one of picking up an item from a display, placing an item in a basket and/or a cart, placing the item back on the display, and holding the item while evaluating the item;

a planner module capable of selecting a type of information to display on the digital signage based on the extracted information from the video analytics module wherein the type of information comprises at least one of a suggestion for a matching item or a promotional discount; and,

digital signage capable of presenting the selected type of information from the planner module to surrounding shoppers in the retail store.

2. The system of claim 1 wherein the video capture module further comprises:

(i) an information recording unit capable of recording the captured frame images; and,

(ii) an information storage unit capable of storing the captured frame images.

3. The system of claim 1 wherein the camera is selected from the group consisting of a digital camera, a video camera, or digital video camera.

4. The system of claim 1 wherein the video analytics module further comprises:

(i) a captured frame image classification unit, said captured frame image classification unit operable to perform selected processes on the captured frame images, thereby generating a shopper behavior class output; and,

(ii) an information storage unit capable of storing information including the generated shopper behavior class output information, the captured frame image, the time the captured frame image was captured, the camera identification information of the camera from which the captured frame image was captured, the shopper behavior and/or activity, and the item decoded from the captured frame images.

5. The system of claim 4 wherein the captured frame image classification unit is capable of processing the captured frame images by operations including the use of computer vision technology, people tracking technology, image classification technology, image recognition technology, or image decoding technology.

6. The system of claim 1 wherein the planner module further comprises:

(i) a captured frame image information association unit wherein the captured frame images of shoppers captured by the video capture module are compared to captured frame images previously captured.

7. A system capable of providing dynamic adjustment of digital signage in a retail store based on video-based measurements of shopper state and behavior, the system comprising:

a video capture module having at least one camera capable of capturing frame images of a shopper within the retail store, said video capture module further comprising:

(i) an information recording unit capable of recording the captured frame images; and,

(ii) an information storage unit capable of storing the captured frame images;

a video analytics module capable of extracting information about the shopper state and behavior from the captured frame images, said video analytics module further comprising:

(i) a captured frame image classification unit, said captured frame image classification unit operable to perform selected processes on the captured frame images including selection recognition of shopper activity relative to purchasable items comprising predetermined behavior of physical handling of the items, thereby generating a shopper behavior class output wherein the shopper activity comprises picking up an item from a display, placing an item in a basket and/or cart, placing the item back on the display, and holding the item while evaluating the item; and,

(ii) an information storage unit capable of storing the generated shopper behavior class output information;

a planner module capable of selecting the type of information to display on the digital signage based on the extracted information from the video analytics module, said planner module further comprising:

(i) a captured frame image information association unit wherein the captured frame images of shoppers captured by the video capture module are compared to captured frame images previously captured; and,

digital signage capable of presenting the selected type of information from the planner module to the surrounding shoppers in the retail store wherein the type of information comprises a suggestion for a matching item or a promotional discount.

8. The system of claim 7 wherein the captured frame image classification unit is capable of processing the captured frame images by operations including the use of computer vision technology, people tracking technology, image classification technology, image recognition technology, or image decoding technology.

9. The system of claim 7 wherein the information storage unit is capable of storing information including the captured frame image, the time the captured frame image was captured, the camera identification information of the camera from which the captured frame image was captured, the shopper action and/or activity, or the item decoded from the captured frame images.

Assignments (6)
SECURITY INTEREST Recorded Oct 19, 2021
From: CONDUENT BUSINESS SERVICES, LLC
To: U.S. BANK, NATIONAL ASSOCIATION
Reel/Frame 057969/0445 →
SECURITY INTEREST Recorded Oct 19, 2021
From: CONDUENT BUSINESS SERVICES, LLC
To: BANK OF AMERICA, N.A.
Reel/Frame 057970/0001 →
RELEASE OF SECURITY INTEREST Recorded Oct 18, 2021
From: JPMORGAN CHASE BANK, N.A.
To: CONDUENT BUSINESS SERVICES, LLC; CONDUENT STATE & LOCAL SOLUTIONS, INC.; CONDUENT TRANSPORT SOLUTIONS, INC.; ADVECTIS, INC.; CONDUENT COMMERCIAL SOLUTIONS, LLC; CONDUENT BUSINESS SOLUTIONS, LLC; CONDUENT CASUALTY CLAIMS SOLUTIONS, LLC; CONDUENT HEALTH ASSESSMENTS, LLC
Reel/Frame 057969/0180 →
SECURITY AGREEMENT Recorded Mar 19, 2020
From: CONDUENT BUSINESS SERVICES, LLC
To: JPMORGAN CHASE BANK, N.A.
Reel/Frame 052189/0698 →
NUNC PRO TUNC ASSIGNMENT Recorded Sep 12, 2017
From: XEROX CORPORATION
To: CONDUENT BUSINESS SERVICES, LLC
Reel/Frame 043551/0839 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 27, 2016
From: BURRY, AARON; PAUL, PETER
To: XEROX CORPORATION
Reel/Frame 040772/0795 →
Continuity (1)
Related Publication 20180181995A1 · Jun 28, 2018