INTEGRATING AND SEARCHING ELECTRONIC COMMUNICATIONS RECEIVED FROM A PLURALITY OF DIFFERENT COMMUNICATION PLATFORMS
Embodiments described herein provide approaches for integrating and searching electronic communications received from a plurality of different communication platforms. Specifically, a consolidated communication/messaging platform integrates and consolidates bi-directional communications/messages from individuals, groups, or other entities from various channels (e.g., text messaging, instant messaging, social networking platforms, e-mail, and the like), and enables end users to search and locate content or substance of a specific communication via a user interface and locally stored repository.
1 . A method comprising computer-implemented steps of:
converting electronic communications received from a plurality of different communication platforms from a first format used with the plurality of different communication platforms to a second format for use with a selected communication platform;
compiling the electronic communications according to a set of categories;
storing the electronic communications on a client system having access to a directory of information about a set of users; and
presenting the converted electronic communications in the selected communication platform.
2 . The method of claim 1 , wherein the compiling the electronic communications comprises integrating a plurality of messages into a selected communication platform from the plurality of different communication platforms.
3 . The method of claim 1 , further comprising enabling a search of the electronic communications by providing a user interface and querying the electronic communications stored on the client system via the user interface.
4 . The method of claim 3 , further comprising receiving the identity of a sender and a date range into the user interface.
5 . The method of claim 3 , further comprising providing, on a subscription basis, each of: a storage of the electronic communications on the client system, and the querying of the electronic communications.
6 . The method of claim 1 , further comprising registering each of the plurality of different communication platforms associated with an end user.
7 . The method of claim 1 , wherein the storing the electronic communications comprises storing data and metadata of each of the electronic communications.
8 . A computer system for integrating and searching electronic communications received from a plurality of different communication platforms, the computer system comprising:
a memory medium comprising program instructions;
a bus coupled to the memory medium; and
a processor, for executing the program instructions, coupled to an integration platform via the bus that when executing the program instructions causes the system to:
convert electronic communications received from a plurality of different communication platforms from a first format used with the plurality of different communication platforms to a second format for use with a selected communication platform;
compile the electronic communications according to a set of categories;
store the electronic communications on a client system having access to a directory of information about a set of users; and
present the converted electronic communications in the selected communication platform.
9 . The computer system of claim 8 , wherein the program instructions causing the system to compile the electronic communications further comprise program instructions to integrate a plurality of messages into a selected communication platform from the plurality of different communication platforms.
10 . The computer system of claim 8 , wherein the program instructions further comprise program instructions to enable a search of the electronic communications by providing a user interface and querying the electronic communications stored on the client system via the user interface.
11 . The computer system of claim 10 , wherein the program instructions further comprise program instructions to receive the identity of a sender and a date range into the user interface.
12 . The computer system of claim 10 , wherein the program instructions further comprise program instructions to provide, on a subscription basis, each of: a storage of the electronic communications on the client system, and the query of the electronic communications.
13 . The computer system of claim 8 , wherein the program instructions further comprise program instructions to register each of the plurality of different communication platforms associated with an end user.
14 . The computer system of claim 8 , wherein the program instructions to store the electronic communications further comprise program instructions to store data and metadata of each of the electronic communications.
15 . A computer program product for integrating and searching electronic communications received from a plurality of different communication platforms, the computer program product comprising a computer readable storage device, and program instructions stored on the computer readable storage device, to:
convert electronic communications received from a plurality of different communication platforms from a first format used with the plurality of different communication platforms to a second format for use with a selected communication platform;
compile the electronic communications according to a set of categories;
store the electronic communications on a client system having access to a directory of information about a set of users; and
present the converted electronic communications in the selected communication platform.
16 . The computer program product of claim 15 , wherein the program instructions to compile the electronic communications further comprise program instructions to integrate a plurality of messages into a selected communication platform from the plurality of different communication platforms.
17 . The computer program product of claim 15 , further comprising program instructions to enable a search of the electronic communications by providing a user interface and querying the electronic communications stored on the client system via the user interface.
18 . The computer program product of claim 17 , further comprising program instructions to receive, using the at least one computing device, the identity of a sender and a date range into the user interface.
19 . The computer program product of claim 17 , further comprising program instructions to provide, on a subscription basis, each of: a storage of the electronic communications on the client system, and the querying of the electronic communications.
20 . The computer program product of claim 15 , further comprising program instructions to register, using the at least one computing device, each of the plurality of communications platforms associated with an end user.