Converging tool terminology

1. A computer system comprising:

one or more computer processors;

one or more non-transitory computer readable storage media; and

program instructions stored on the one or more non-transitory computer readable storage media for execution by at least one of the one or more computer processors, the program instructions comprising:

program instructions to identify a first and a second user using applications in a software as a service (SaaS) environment;

program instructions to compile respective customer mappings for the first user and the second user in the SaaS environment, wherein the program instructions to compile the customer mapping comprises:

program instructions to identify sets of variable terms associated with each of the first user and the second user using natural language processing,

program instructions to submit queries to the applications in the SaaS environment for each of the terms in the identified sets of variable terms,

program instructions to analyze results of the submitted queries, using natural language processing, to determine definitions corresponding to the identified terms, and

program instructions to create respective customer mappings for each of the first user and the second user, wherein each customer mapping includes the respective user's identified set of terms mapped to the determined definitions for each of those terms, wherein the respective customer mappings includes a variable term database;

program instructions to, responsive to identifying a first variable term associated with the first user and a second variable term associated with the second user have functionally equivalent definitions using the compiled customer mapping, replace the second variable term associated with the second user with the first variable term associated with the first user;

program instructions to receive one or more inputs from the second user that accessed a first application of the applications in the SaaS environment that the first user has also accessed, wherein the one or more inputs are not included in the variable term database,

program instructions to, responsive to receiving the one or more user inputs, parse the one or more user inputs to identify variable terms from the one or more user inputs, verify that the identified variable terms have functionally equivalent definitions to variable terms included in the variable term database, and replace the identified variable terms to optimize communications between the first and the second user;

program instructions to generate a first display for the first variable term associated with the first user that replaced the second variable term associated with the second user, wherein the first display includes a pop-up interface that comprises the second variable term associated with the second user that was replaced and one or more definitions for the second variable term associated with the second user that was replaced;

program instructions to, responsive to the second user accessing the first application of the applications in the SaaS environment that the first user has also accessed, determine whether the first variable term associated with the first user and the second variable term associated with the second user have changed;

program instructions to, responsive to determining that the first variable term associated with the first user and the second variable term associated with the second user have changed, update the first variable term associated with the first user and the second variable term associated with the second user in the variable term database;

program instructions to update the first display for the updated first variable term associated with the first user; and

program instructions to, responsive to identifying a third variable term associated with the first user and a fourth term associated with the second user have functionally equivalent definitions, generate a second display for the third variable term associated with the first user, wherein the second display includes a pop-up interface that comprises the fourth variable term associated with the second user that has a functionally equivalent definition to the variable third term associated with the first user and one or more definitions for the fourth variable term associated with the second user.