Patent Application
Utility
App. No. 15/415,146
· Confirmation No. 3174
MODEL-BASED ROUTING AND PRIORITIZATION OF CUSTOMER SUPPORT TICKETS
Applicant:
Microsoft Technology Licensing, LLC
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
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| 2022-02-02 | EBCC.AD |
Notice of Change of Address Place in File Wrapper Due to Electronic Business Center(EBC) Customer Number Update | 1 | View | |
| 2021-10-07 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2021-10-07 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2021-10-07 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2021-09-30 | PA.. |
Power of Attorney | 1 | View | |
| 2021-09-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2021-09-30 | ADS |
Application Data Sheet | 9 | View | |
| 2021-09-30 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 2 | View | |
| 2021-08-31 | OA.POSTCARD |
A courtesy postcard sent by USPTO to users who opt-in for e-Office Action | 1 | View | |
| 2021-08-23 | N572 |
Response - Re: Informal Power of Attorney (PTOL-308) | 1 | View | |
| 2021-08-23 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 1 | View | |
| 2021-08-16 | PA.. |
Power of Attorney | 2 | View | |
| 2021-08-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-12-02 | ABN |
Abandonment | 2 | View | |
| 2019-05-16 | CTFR |
Final Rejection | 28 | View | |
| 2019-05-16 | 892 |
List of references cited by examiner | 1 | View | |
| 2019-05-16 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2019-05-16 | FWCLM |
Index of Claims | 1 | View | |
| 2019-05-16 | SRNT |
Examiner's search strategy and results | 13 | View | |
| 2019-05-16 | 1449 |
List of References cited by applicant and considered by examiner | 5 | View | |
| 2019-01-23 | INTV.SUM.APP |
Applicant Initiated Interview Summary (PTOL-413) | 3 | View | |
| 2019-01-23 | IMIS |
Miscellaneous Internal Document | 19 | View | |
| 2019-01-18 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2019-01-18 | SPEC |
Specification | 2 | View | |
| 2019-01-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2019-01-18 | 136A |
Authorization for Extension of Time all replies | 1 | View | |
| 2019-01-18 | CLM |
Claims | 8 | View | |
| 2019-01-18 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2019-01-18 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2019-01-09 | M865E |
Electronic Request for Interview with Examiner | 1 | View | |
| 2018-11-07 | CTNF |
Non-Final Rejection | 27 | View | |
| 2018-11-07 | 892 |
List of references cited by examiner | 1 | View | |
| 2018-11-07 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2018-11-07 | FWCLM |
Index of Claims | 1 | View | |
| 2018-11-07 | SRNT |
Examiner's search strategy and results | 9 | View | |
| 2018-11-07 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-11-07 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2018-11-07 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-11-07 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2018-11-01 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 5 | View | |
| 2018-11-01 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2018-11-01 | 136A |
Authorization for Extension of Time all replies | 1 | View | |
| 2018-11-01 | TRAN.LET |
Transmittal Letter | 3 | View | |
| 2018-07-26 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2017-08-17 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2017-08-17 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2017-08-17 | 136A |
Authorization for Extension of Time all replies | 1 | View | |
| 2017-08-17 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2017-04-11 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2017-04-11 | FOR |
Foreign Reference | 25 | View | |
| 2017-04-11 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2017-04-11 | 136A |
Authorization for Extension of Time all replies | 1 | View | |
| 2017-04-11 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2017-02-03 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2017-02-03 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2017-02-01 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2017-02-01 | 136A |
Authorization for Extension of Time all replies | 1 | View | |
| 2017-02-01 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2017-02-01 | TRAN.LET |
Transmittal Letter | 2 | View | |
| 2017-01-25 | PA.. |
Power of Attorney | 1 | View | |
| 2017-01-25 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2017-01-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2017-01-25 | 136A |
Authorization for Extension of Time all replies | 1 | View | |
| 2017-01-25 | ADS |
Application Data Sheet | 9 | View | |
| 2017-01-25 | SPEC |
Specification | 21 | View | |
| 2017-01-25 | CLM |
Claims | 7 | View | |
| 2017-01-25 | ABST |
Abstract | 1 | View | |
| 2017-01-25 | DRW |
Drawings-only black and white line drawings | 5 | View | |
| 2017-01-25 | OATH |
Oath or Declaration filed | 8 | View |
Inventors
Yongzheng Zhang
San Jose, CA
Yi Zheng
Cupertino, CA
Chi-Yi Kuan
Fremont, CA
Rui Zhao
Mountain View, CA
Attorneys & Agents of Record
Classification
USPC
707/708
G06Q30/016
G06N20/00
G06N20/10
Prosecution
- Examiner
- PEREZ-ARROYO, RAQUEL
- Art Unit
- 2169
- Customer No.
- 127265
- Docket No.
- 1076.900784-US-NP
- Confirmation No.
- 3174
Publication
- Pub. No.
- US20180211260A1
- Pub. Date
- 2018-07-26
No related applications found.
from
LINKEDIN CORPORATION
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2017-11-01
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2017-02-03
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Quick Facts
- App. No.
- 15/415,146
- Filed
- 2017-01-25
- Pub. No.
- US20180211260A1
- Examiner
- PEREZ-ARROYO, RAQUEL
- Art Unit
- 2169
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