IP Library Granted Patent US 10,162,904
Granted Patent B2
US 10,162,904 · App. 15/446,432 · Granted Dec 25, 2018

Capturing and managing knowledge from social networking interactions

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Quick Facts
Patent No.
US 10,162,904
App. No.
15/446,432
Granted
Dec 25, 2018
Kind
B2
Abstract

Presenting a marking element in a social networking interaction where the marking element includes a question specifier and an answer specifier, creating a knowledge element in response to a user activating the marking element on the social networking interaction or a portion thereof, and presenting a knowledge element indicator in the social networking interaction.

Claims (47)

1. A computer program product for capturing and managing knowledge from social networking interactions comprising:

a non-transitory computer readable storage medium, said computer readable storage medium comprising computer readable program code embodied therewith, said computer readable program code comprising program instructions that, when executed, causes a processor to:

present a marking element in a social networking interaction, wherein said marking element allows a user to specify whether a corresponding message corresponds to at least one member of a group consisting of a question and an answer;

receive a first user selection indicating a portion of said social network interaction as a question;

receive a second user selection indicating a portion of said social networking interaction as an answer;

create a knowledge element in response to a user activating said marking element in said social networking interaction;

populate the knowledge element with information about:

the portion of the social networking interaction indicated as a question; and

the portion of the social networking interaction indicated as an answer;

store said knowledge element in a catalog of knowledge elements;

present an evaluation element for evaluating said knowledge element in said social networking interaction;

present an editing element for editing said knowledge element;

present knowledge element indicators to accompany said corresponding messages, which knowledge element indicators indicate whether corresponding messages correspond to at least one of a group consisting of a question and an answer;

provide access to information associated with the knowledge element via the knowledge element indicators; and

alter said knowledge element in response to a user evaluating or editing said knowledge element.

2. The computer program product of claim 1 , further comprising program instructions that, when executed, cause said processor to categorize said knowledge element.

3. The computer program product of claim 1 , further comprising program instructions that, when executed, cause said processor to track said knowledge element in a relational database.

4. The computer program product of claim 1 , wherein indicating a portion of said social networking interaction as an answer comprises pairing said answer to said question.

5. The computer program product of claim 1 , further comprising program instructions that, when executed, causes said processor to recommend said knowledge element for use responsive to a user composing a message relevant to said knowledge element in said social networking interaction before said user shares said message within said social networking interaction.

6. A system for capturing and managing knowledge from social networking interactions comprising:

a presenting engine, comprising memory, to:

present a number of marking elements in a social networking interaction, wherein said marking elements allow a user to specify whether a message corresponding to at least one of said marking elements corresponds to at least one member of a group consisting of a question and an answer;

receive user indication via the at least one of said marking elements that a corresponding message corresponds to at least one member of the group consisting of a question and an answer; and

present a knowledge element indicator to accompany a corresponding message, which knowledge element indicator indicates whether corresponding messages correspond to at least one of the group consisting of a question and an answer;

a creating engine, comprising memory, to:

create a knowledge element in response to a user activating said marking element presented with said social networking interaction; and

populate the knowledge element with information about:

the portion of the social networking interaction indicated as a question; and

the portion of the social networking interaction indicated as an answer;

a storing engine, comprising memory, to store said knowledge element in a catalog of knowledge elements; and

a recommending engine, comprising memory, to recommend the knowledge element for use in response to a user composing a message relevant to the knowledge element.

7. The system of claim 6 , wherein the presenting engine to present an evaluation element for evaluating said knowledge element in said social networking interaction.

8. The system of claim 6 , wherein the presenting engine to present an editing element for editing said knowledge element.

9. The system of claim 6 , wherein said knowledge element includes at least one member of a group consisting of:

information about social networking users participating in said social networking interaction;

a number of submitter names;

a submission date; and

a number of categories.

10. The system of claim 9 , wherein a submitter name comprises a name of a person who marked at least one of said question specifier and said answer specifier.

11. The system of claim 10 , wherein said person who marked at least one of said question specifier and said answer specifier is not a participant in said social networking interaction.

12. The system of claim 6 , wherein question specifier indicates that said user found a message to include an inferred question.

13. The system of claim 6 , wherein said knowledge element comprises a database field.

14. The system of claim 6 , wherein said recommending engine is to recommend said knowledge element before said user shares said message within said social networking interaction.

15. The system of claim 6 , further comprising a rating engine to rate said knowledge element based on a number of times said knowledge element has been referenced.

16. The system of claim 6 , further comprising a categorizing engine to categorize said knowledge element by inferring a category through analysis of said social networking interaction.

17. The system of claim 6 , wherein said recommending engine recommends said knowledge element based on said knowledge element category.

18. The system of claim 6 , wherein said recommending engine recommends said knowledge element before said user shares said message within said social networking interaction.

Assignments (3)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 15, 2021
From: INTERNATIONAL BUSINESS MACHINES CORPORATION
To: AIRBNB, INC.
Reel/Frame 056427/0193 →
CORRECTIVE ASSIGNMENT TO CORRECT THE DOC DATE FOR ASSIGNOR RUSSO, JOSEPH A. TO 02/04/2014 PREVIOUSLY RECORDED ON REEL 041423 FRAME 0539. ASSIGNOR(S) HEREBY CONFIRMS THE ASSIGNMENT. Recorded Mar 8, 2017
From: BANATWALA, MUSTANSIR; BROOKS, DAVID A.; RUSSO, JOSEPH A.
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 041909/0649 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 1, 2017
From: BANATWALA, MUSTANSIR; BROOKS, DAVID A.; RUSSO, JOSEPH A.
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 041423/0539 →