Self-service terminal (SST) network real-time cloud management
Cloud-based methods and systems are presented for aggregating custom groupings of Self-Service Terminals (SSTs) and managing the SSTs through a network. Real-time information for the SSTs are gathered and interfaces are used to direct selective usage of particular SSTs within a grouping. The groupings optimized for reducing media replenishment and service of any particular SST within the grouping.
1. A method, comprising:
providing an Omni-channel platform comprising:
Application Programming Interfaces (APIs), a cloud processing environment, Self-Service Terminals (SSTs), and Internet-of-Things (IoTs) devices connected to the Omni-channel platform over a network;
receiving, by executable instructions that are executed by a processor of the cloud processing environment from a non-transitory computer-readable storage, real-time metrics that are sent from the IoTs devices over the network, wherein the IoTs devices are interfaced to the SSTs, wherein receiving further includes receiving the real-time metrics through the APIs over the network from the IoTs devices, wherein the IoTs devices gather the real-time metrics and report the real-time metrics using the APIs, each of the IoTs devices 1) providing the real-time metrics along with an unique identifier associated with the corresponding IoTs device, 2) providing the real-time metrics in an encrypted format, and 3) wirelessly transmitting the unique identifier and the real-time metrics in the encrypted format over the network using the APIs to the cloud processing environment, and wherein receiving the real-time metrics further includes receiving the real-time metrics wirelessly over the network from the IoTs devices as the real-time metrics comprising at least: cash dispenses, cash deposits, and status for each SST;
custom organizing, by the executable instructions, a first number of the SSTs into a group of SSTs, wherein custom organizing further includes dynamically and logically establishing the group based on the real-time metrics and, based on physical proximity between the first number of the SSTs to one another, wherein custom organizing further includes obtaining physical locations of the SSTs from links between the IoTs devices and the SSTs using the corresponding unique identifiers to obtain the links and the physical locations of the SSTs, and using the physical locations to resolve the physical proximity between the first number of the SSTs;
managing, by the executable instructions, currency replenishment cycles needed by the group of the SSTs as a single currency replenishment cycle for a single aggregate SST based on the real-time metrics for the group of the SSTs, wherein managing further includes dynamically changing particular SSTs that comprise the group of the SSTs based on subsequent real-time metrics gathered for the SSTs; and
dynamically changing, by the executable instructions through the APIs, transactions that are to be processed on a first SST of the group of the SSTs by moving the transactions to a second SST of the group of the SSTs based on media levels of media on the first SST and the second SST and based on the corresponding statuses associated with the corresponding real-time metrics reported by a first IoTs device for the first SST and reported by a second IoTs device for the second SST, wherein dynamically changing further includes reducing service calls and the currency replenishment cycles needed by the corresponding SSTs of the group of the SSTs by moving traffic and other transactions dynamically between the corresponding SSTs of the group of the SSTs.
2. The method of claim 1 , wherein receiving further includes receiving a first number of the real-time metrics as currency levels for currency available in each of the SSTs.
3. The method of claim 2 , wherein receiving further includes receiving status information with the real-time metrics, wherein the status information provides an indication as to whether each of the SSTs is currently operational or nonoperational for use.
4. The method of claim 1 , wherein custom organizing further includes creating the first number of the SSTs for the group of the SSTs being within a configured geographical distance of one another.
5. The method of claim 1 , wherein dynamically changing further includes dynamically steering the traffic associated with customers to the second SST based on the real-time metrics.
6. The method of claim 5 , wherein dynamically steering further includes sending messages to mobile devices of customers for guiding the customers to the second SST.
7. The method of claim 6 , wherein sending further includes providing navigation instructions from locations of the customers to a second SST location for the second SST with the messages.