Virtual telephone extension
View Patent ↗The present disclosure is directed to a method and system for routing communications. A plurality of communication devices are coupled, via a shared common (interface) communication device, to a communications network. Each such communication device has a device identifier. A user-programmable database associates each of a plurality of user identifiers with a device identifier. A call-routing switch arrangement is coupled to the communication network through a portal communication device having a portal identifier. A user designates a destination user identifier when making a communication. The call-routing switches the call, directing the call to a destination device identifier responsive to the user-programmable database association between the destination user identifier and a device identifier. According to certain aspects, communications are directed to users and are routed to associated equipment, a user identifier serving as a virtual extension number. Users remotely program the database to direct their calls accordingly.
1. A communication routing system comprising:
a computer server that includes a relational database storing association information between user identifiers and communication device identifiers;
a plurality of common VoIP-enabled communication devices, each of the common VoIP-enabled communication devices is associated with and configured to be used for VoIP calls on behalf of certain system users sharing common user-identification data, whereby different sets of the user identifiers are respectively associated with one of the plurality of common VoIP-enabled communication devices, and each of the plurality of common VoIP-enabled communication devices is further configured to route the VoIP calls in response to login data provided to authenticate and differentiate between users for each call to be routed by the common communication device;
a plurality of gateways, each of the gateways including communications circuitry configured to connect or route certain of the VoIP calls between the computer server and certain ones of the common communication devices, based on information associated with the VoIP calls;
a call router circuit configured to route VoIP telephone calls to particular ones of the common communication devices in response to the association with the particular user identifiers;
the computer server being configured to receive database modification instructions via at least one of the plurality of gateways and in response to the instructions, modify, in the relational database, the association information to include an association between a particular user identifier and a particular communication device, wherein for each set of database modification instructions; and
the computer server being further configured to receive over the Internet, account login data on behalf of the corresponding common communication device, and configured to identify, based upon the account login data, a particular user identifier from the user identifiers stored in the relational database.
2. The system of claim 1 , wherein each of the communication devices includes data-communications circuitry and wherein the computer server is further configured to download, based upon the user account login data, user profile information to a private branch exchange (PBX) that is remotely situated relative to the computer server and configured to be used at a remote location to program the relational database.
3. The system of claim 2 , wherein the computer server is further configured to permit authenticated users communicating through respective communication devices and/or PBXs, to remotely program the database and to direct their calls as programmed in the database, to various destinations including one or more of: geographic destinations, voice mail destinations and e-mail destinations.
4. The system of claim 1 , wherein the computer server is further configured to download user profile information that includes an e-mail associated with the particular user identifier.
5. The system of claim 1 , wherein the computer server is further configured to download user profile information that includes voicemail identifiers associated with the particular user identifier.
6. The system of claim 1 , wherein the user account login data includes a username and password.
7. The system of claim 1 , wherein the computer server is further configured to receive user account login data from telephone call made using a publicly-switched telephone network (PSTN).
8. The system of claim 1 , wherein the computer server is further configured to:
receive, over the Internet, second user account login data from a second common communication device;
identify, based upon the second user account login data, a plurality of user identifiers from the user identifiers stored in the relational database, wherein each of the plurality of user identifiers is associated with one of the common communication devices; and
modify, in the relational database, the association information to include an association between the plurality of user identifiers and the second common communication device.
9. The system of claim 8 , wherein the call router circuit is further configured to route calls made to any of the plurality of user identifiers to the second communication device, in response to the association between the plurality of user identifiers and the second communication device.
10. The system of claim 8 , wherein the computer server is further configured to authenticate, for a telephone call to one of the plurality of user identifiers, a user of the second communication device.
11. The system of claim 8 , wherein the computer server is further configured to authenticate, for a telephone call to one of the plurality of user identifiers, a user of the second common communication device based upon password information received via the second common communication device and over the Internet.
12. The system of claim 1 , wherein the computer server is further configured to receive the user account login data from an Internet web page.
13. The system of claim 1 , wherein the computer server is further configured to limit calls made from the particular communication device based upon an authentication of a user identifier received from the particular communication device.
14. The system of claim 13 , wherein the computer server is further configured to limit calls made from the particular communication device to certain hours of the day.
15. The system of claim 13 , wherein the user identifiers stored in the relational database are telephone numbers that are routable through a publicly-switched telephone network (PSTN).