Call processing method and device

1. A call processing method, comprising:

converting voice guidance in a call into visual data; and

displaying the visual data as a visual menu to present content of the voice guidance;

wherein converting the voice guidance into the visual data comprises:

acquiring indication information, wherein the indication information indicates whether to convert the voice guidance into the visual data; and

converting the voice guidance into the visual data when the indication information indicates to convert the voice guidance into the visual data.

2. The call processing method as claimed in claim 1 , wherein after displaying the visual data as the visual menu, the call processing method further comprises:

receiving data input by a user during a voice guidance interaction process and saving the data input by the user.

3. The call processing method as claimed in claim 2 , wherein after saving the data input by the user, the call processing method further comprises:

invoking the data and displaying the data together with the visual menu.

4. The call processing method as claimed in claim 1 , wherein after displaying the visual data as the visual menu, the call processing method further comprises:

receiving a command through the visual menu; and

sending the command to a provider of the voice guidance.

5. The call processing method as claimed in claim 1 , wherein displaying the visual data as the visual menu comprises at least one of:

displaying the visual data as the visual menu in a form of a list, displaying the visual data as the visual menu in a form of a tree structure, displaying the visual data as the visual menu in a form of organization architecture, or displaying the visual data as the visual menu in a form of text display.

6. The call processing method as claimed in claim 5 , wherein when the visual data is displayed in the form of the list, in the form of the tree structure, or in the form of the organization architecture, displaying the visual data as the visual menu comprises:

displaying one or more first-level menus; and

displaying, after receiving a command of displaying a next-level menu of at least one menu in the one or more first-level menus, the next-level menu of the at least one menu in a form of a list.

7. The call processing method as claimed in claim 1 , wherein displaying the visual data as the visual menu comprises:

determining to display all menus or display a part of menus according to a screen size of a device displaying the visual menu.

8. The call processing method as claimed in claim 1 , wherein after displaying the visual data as the visual menu, the call processing method further comprises:

saving the visual menu and establishing a relationship between the visual menu and a number, wherein the relationship is used for invoking the visual menu when a user dials the number.

9. A call processing device, comprising a hardware processor arranged to execute program modules comprising:

a converting module, arranged to convert voice guidance in a call into a visual data; and

a displaying module, arranged to display the visual data as a visual menu to present content of the voice guidance;

wherein the converting module comprises: an acquiring unit, arranged to acquire indication information, wherein the indication information indicates whether to convert the voice guidance into the visual data; and a converting unit, arranged to convert the voice guidance into the visual data when the indication information indicates to convert the voice guidance into the visual data.

10. The call processing device as claimed in claim 9 , wherein the hardware processor is arranged to execute program modules comprising:

a first receiving module, arranged to, after the displaying module displays the visual data as the visual menu, receive data input by a user during a voice guidance interaction process and save the data.

11. The call processing device as claimed in claim 10 , wherein the hardware processor is arranged to execute program modules comprising:

an invoking module, arranged to invoke the data and display the data together with the visual menu after saving the data input by the user.

12. The call processing device as claimed in claim 9 , wherein the hardware processor is arranged to execute program modules comprising:

a second receiving module, arranged to receive a command through the visual menu after the displaying module displays the visual data as the visual menu; and

a sending module, arranged to send the command to a provider of the voice guidance.

13. The call processing device as claimed in claim 9 , wherein the displaying module comprises at least one of:

a first displaying unit, arranged to display the visual data as the visual menu in a form of a list;

a second displaying unit, arranged to display the visual data as the visual menu in a form of a tree structure;

a third displaying unit, arranged to display the visual data as the visual menu in a form of organization architecture;

a fourth displaying unit, arranged to display the visual data as the visual menu in a form of text display.

14. The call processing device as claimed in claim 13 , wherein each of the first displaying unit, the second displaying unit and the third displaying unit comprises:

a first-level menu sub-unit, arranged to display one or more first-level menus; and

a next-level menu sub-unit, arranged to display, after receiving a command of displaying a next-level menu of at least one menu in the one or more first-level menus, the next-level menu of the at least one menu in a form of a list.

15. The call processing device as claimed in claim 9 , wherein the displaying module comprises:

an adjusting unit, arranged to determine to display all menus or display a part of menus according to a screen size of a device displaying the visual menu.

16. The call processing device as claimed in claim 9 , wherein the hardware processor is arranged to execute program modules comprising:

a saving module, arranged to save the visual menu and establish a relationship between the visual menu and a number after the displaying module displays the visual data as the visual menu, wherein the relationship is used for invoking the visual menu when a user dials the number.

17. Software for performing the call processing method as claimed in claim 1 .

18. A storage medium storing the software as claimed in claim 17 .