System and method for tracking and archiving mobile communications
A system tracks and archives communications between a mobile device and a telephone (which could be another mobile device) or an enterprise application software module. A gateway receives communications from and sends communications to a mobile software application installed on a mobile device. Communications can include text, multimedia voice and/or video information. When the mobile software application or enterprise application software module directs a communication to the telephone, the gateway determines whether to send the communication to the telephone via a copy of the mobile software application on the telephone or via a PBX system or a virtual number. Furthermore, the gateway sends a copy of the communication to an archiving system. To process the communication for archiving, the gateway can reformat the communication, create metadata associated with it, associate tags with it, encrypt it, compress it and/or transmit it.
1. A system for tracking and archiving communications between a mobile device and a telephone, the system comprising:
a gateway configured for receiving communications from and sending communications to a mobile software application that can be installed on a mobile device;
a PBX system including at least one phone number associated with a user of a first mobile device having a copy of the mobile software application wherein the mobile software application originates a communication with the gateway directed to a telephone;
wherein the gateway is configured so that:
upon receiving a communication from the first mobile software application directed to a telephone, determining if the telephone can receive a communication with the mobile software application;
if the gateway determines that the telephone can receive a communication with the mobile software application, sending the communication to the mobile software application on the telephone; and
if the gateway determines that the telephone cannot receive communications via the mobile software application, sending the communication to the telephone via at least one of the PBX system and the phone number associated with the user of the first mobile device; and
wherein the gateway is configured for automatically sending a copy of the received communication to an archiving system.
2. The system of claim 1 wherein the communication can include one or more of text, multimedia, voice or video information.
3. The system of claim 1 wherein the archiving system is configured for at least one of:
preserving the communication;
searching for the communication;
reviewing the communication; and
producing the communication for electronic discovery.
4. The system of claim 1 wherein the archiving system comprises an email archiving system and the gateway is further configured for formatting the communication so that the email archiving system can import the communication.
5. The system of claim 1 wherein automatically sending a copy of the received communication to the archiving system comprises at least one of reformatting the communication, creating metadata associated with the communication, associating tags with the communication, encrypting the communication, compressing the communication and transmitting the communication.