Outgoing call management in a communication environment with unified communication interfaces
A computer-implemented method for managing a billing policy for mobile phone associated with a first phone number corresponding to a first account and a second phone number corresponding to a second account is described herein. The billing policy defines actions performed by the mobile phone to be charged to the first account, and defines actions performed by the mobile phone to be charged to the second account. Charges are allocated to one of the first account and second account based on the billing policy. A user can configured to phone to operate in a private mode, in response to which actions are charged to a default account of the two accounts, and information about the action is not provided to an external entity.
1. A computer-implemented method for managing outgoing calls, comprising:
receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
in response to determining the recipient phone number is not included in the first contact group or the second contact group:
determining, by the intermediate server, a selected default contact group between the first contact group and the second contact group, and
selecting, by the intermediate server, caller identification (“caller ID”) information based on the selected default contact group;
modifying, by the intermediate server, the request to make an outgoing call to include the selected caller ID information; and
routing, by the intermediate server, the modified request to a mobile service provider.
2. The method of claim 1 , wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone.
3. The method of claim 2 , wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.
4. The method of claim 1 , further comprising:
in response to determining the recipient phone number is included in the first contact group:
selecting, by the intermediate server, caller ID information corresponding to the first contact group.
5. The method of claim 4 , further comprising:
in response to determining the recipient phone number is included in the second contact group:
selecting, by the intermediate server, caller ID information corresponding to the second contact group.
6. The method of claim 1 , further comprising including the recipient phone number in the selected default contact group.
7. The method of claim 1 , wherein the request to make the outgoing call is placed by a user of the mobile phone from a native call interface of the mobile phone.
8. A non-transitory computer-readable storage medium storing executable computer instructions for managing outgoing calls that, when executed by a hardware processor, perform steps comprising:
receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
in response to determining the recipient phone number is not included in the first contact group or the second contact group:
determining, by the intermediate server, a selected default contact group between the first contact group and the second contact group, and
selecting, by the intermediate server, caller identification (“caller ID”) information based on the selected default contact group;
modifying, by the intermediate server, the request to make an outgoing call to include the selected caller ID information; and
routing, by the intermediate server, the modified request to a mobile service provider.
9. The non-transitory computer-readable storage medium of claim 8 , wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone.
10. The non-transitory computer-readable storage medium of claim 9 , wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.
11. The non-transitory computer-readable storage medium of claim 8 , wherein the executable computer instructions, when executed by the hardware processor, perform further steps comprising:
in response to determining the recipient phone number is included in the first contact group:
selecting, by the intermediate server, caller ID information corresponding to the first contact group.
12. The non-transitory computer-readable storage medium of claim 11 , wherein the executable computer instructions, when executed by the hardware processor, perform further steps comprising:
in response to determining the recipient phone number is included in the second contact group:
selecting, by the intermediate server, caller ID information corresponding to the second contact group.
13. The non-transitory computer-readable storage medium of claim 8 wherein the executable computer instructions, when executed by the hardware processor, perform further steps comprising including the recipient phone number in the selected default contact group.
14. The non-transitory computer-readable storage medium of claim 8 , wherein request to make the outgoing call is placed by a user of the mobile phone from a native call interface of the mobile phone.
15. A system for managing outgoing calls, comprising:
an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, the intermediate server comprising a non-transitory computer-readable storage medium storing executable instructions and one or more hardware processors configured to execute the instructions to perform steps comprising:
receiving a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
in response to determining the recipient phone number is not included in the first contact group or the second contact group:
determining, by the intermediate server, a selected default contact group between the first contact group and the second contact group, and
selecting, by the intermediate server, caller identification (“caller ID”) information based on the selected default contact group;
modifying, by the intermediate server, the request to make an outgoing call to include the selected caller ID information; and
routing, by the intermediate server, the modified request to a mobile service provider.
16. The system of claim 15 , wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone.
17. The system of claim 16 , wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.
18. The system of claim 15 , wherein the one or more hardware processors are configured to execute the instructions to perform further steps comprising:
in response to determining the recipient phone number is included in the first contact group:
selecting, by the intermediate server, caller ID information corresponding to the first contact group.
19. The system of claim 18 , wherein the one or more hardware processors are configured to execute the instructions to perform further steps comprising:
in response to determining the recipient phone number is included in the second contact group:
selecting, by the intermediate server, caller ID information corresponding to the second contact group.
20. The system of claim 15 , wherein the request to make the outgoing call is placed by a user of the mobile phone from a native call interface of the mobile phone.