Systems and methods for accessing conference calls
Systems and methods for assisting a user in conducting a telephony communication include automatically obtaining contextual information relating to the telephony communication, and presenting that information to the user. The contextual information could be drawn from a third party database. The third party database could be queried for the contextual information based on an identity to the party with who the user is attempting to communicate.
1. A computer-implemented method of providing contextual information to a called party, comprising:
receiving, with at least one processor, notification that a call setup request directed to a called party telephony device has been received;
querying a third party database located on a computer device other than the called party telephony device via a data network, where the query seeks to obtain contextual information relating to at least one previous communication between the called party and a calling party that initiated the call setup request; and
presenting the contextual information obtained via the query to the called party.
2. The method of claim 1 , wherein the received notification includes a calling party identifier, and wherein the query of the third party database is based on the calling party identifier.
3. The method of claim 2 , wherein the calling party identifier is a telephone number.
4. The method of claim 1 , wherein the querying and presenting steps are performed by a browser with an application plug-in.
5. The method of claim 4 , wherein the browser with an application plug-in is resident on a telephony device that receives the call setup request.
6. The method of claim 1 , wherein the query of the third party database is performed using an application programming interface for the third party database.
7. The method of claim 1 , further comprising causing information obtained from the called party that relates to the incoming call to be recorded in the third party database via the data network.
8. The method of claim 7 , wherein the causing step is performed using an application programming interface for the third party database.
9. The method of claim 1 , wherein the received notification includes a calling party identifier, and where the method further comprises presenting to the called party a list of one or more potential calling parties that are associated with the calling party identifier.
10. The method of claim 9 , further comprising receiving input from the called party that is indicative of a selection of one of the one or more potential calling parties on the presented list, and wherein the querying step comprises querying the third party database to obtain contextual information related to the selected potential calling party.
11. A non-transitory computer readable medium bearing a set of instructions that, when processed by one or more processors of a computing device, cause the computing device to perform a method comprising the steps of:
receiving a notification that a call setup request directed to a called party telephony device has been received;
querying a third party database located on a computer device other than the called party telephony device via a data network, where the query seeks to obtain contextual information relating to a previous communication between the called party and a calling party that initiated the call setup request; and
presenting the contextual information obtained via the query to the called party.
12. A computer-implemented method of providing contextual information to a calling party, comprising:
receiving, with at least one processor, input that indicates that the calling party wishes to setup a telephony communication with a called party;
querying a third party database located on a computer device other than the calling party telephony device via a data network, where the query seeks to obtain contextual information relating to a previous communication between the calling party and the called party; and
presenting the contextual information obtained via the query to the calling party.
13. The method of claim 12 , wherein a called party identifier is associated with the called party, and wherein the query of the third party database is based on the called party identifier.
14. The method of claim 13 , wherein the called party identifier is a telephone number.
15. The method of claim 12 , wherein the querying and presenting steps are performed by a browser with an application plug-in.
16. The method of claim 15 , wherein the browser with an application plug-in is resident on the calling party telephony device.
17. The method of claim 12 , wherein the query of the third party database is performed using an application programming interface for the third party database.
18. The method of claim 12 , further comprising causing information obtained from the called party that relates to the call to be recorded in the third party database via the data network.
19. The method of claim 18 , wherein the causing step is performed using an application programming interface for the third party database.
20. The method of claim 12 , wherein a called party identifier is associated with the called party, and where the method further comprises presenting to the calling party a list of one or more potential called parties that are associated with the called party identifier.
21. The method of claim 20 , further comprising receiving input from the calling party that is indicative of a selection of one of the one or more potential called parties on the presented list, and wherein the querying step comprises querying the third party database to obtain contextual information related to the selected potential called party.
22. The method of claim 1 , further comprising causing information obtained from the calling party to be recorded in the third party database via the data network.
23. The method of claim 12 , further comprising causing information obtained from the called party to be recorded in the third party database.