Automated method for servicing electronic gaming machines
Embodiments of the present invention are directed to a method for creating an electronic log for documenting entries into electronic gaming machines on a network. The network is monitored by a network computing device. People who enter the machines carry mobile computing devices that communicate over a normally operating wireless network. Cooperating among the network computing device and the wireless network results in creating an entry that includes the identify of a person entering one of the gaming machines, the identity of the gaming machine entered, and the reason for entry. The entry is stored in an electronic log.
1. A method of locating a player on a network of gaming machines comprising:
creating a player record for a plurality of persons, each record including at least the person's name;
storing each record in a computer memory that is operatively connected to the network;
associating each of at least some of the gaming machines with a unique identifier;
storing the unique identifiers in a computer memory that is operatively connected to the network;
receiving information from a person comprising an object encoded with data at an information device that is associated with each of a corresponding one of at least some of the gaming machines, the received information including data that associates the player with his or her record;
creating a list of records from the stored records of each player who has initiated a gaming session by providing the information at one of the information devices;
storing the list of records in a computer memory that is operatively connected to the network;
receiving the name of a player via a mobile communication device that is operatively connected to the network of gaming machines via a wireless network;
searching the list of records, via a computer processor;
if the player's name matches at least one of the names in the list of records, determining the unique identifier associated with the gaming machine where the player has initiated the gaming session; and
displaying on a screen of the mobile computing device an indication that identifies the gaming machine where the player has initiated the gaming session.
2. The method of claim 1 further comprising if the player's name does not match one of the names in the list of records, displaying on the screen of the mobile computing device an indication that the player has not initiated a gaming session.
3. A method of determining the name of a player on a network of gaming machines comprising:
creating a player record for a plurality of persons, each record including at least the person's name;
storing each record in a computer memory that is operatively connected to the network;
associating each of at least some of the gaming machines with a unique identifier;
storing the unique identifiers in a computer memory that is operatively connected to the network;
receiving information from a person comprising an object encoded with data at an information device that is associated with each of a corresponding one of at least some of the gaming machines, the received information including data that associates the player with his or her record;
creating a list of records from the stored records of each player who has initiated a gaming session by providing the information at one of the information devices;
storing the list of records in a computer memory that is operatively connected to the network;
receiving one of the unique gaming machine identifiers via a mobile communication device that is operatively connected to the network of gaming machines via a wireless network;
searching the list of records, via a computer processor;
if the one unique gaming machine identifier matches at least one of the names in the list of records, identifying the player associated with the gaming machine where the player has initiated a gaming session; and
displaying on a screen of the mobile computing device an indication that identifies the player.
4. The method of claim 3 further comprising if the one unique gaming machine identifier does not match one of the names in the list of records, displaying on the screen of the mobile computing device an indication that the player's name does not appear in one of the records in the list of records.
5. A method of determining the name of an identified player on a network of gaming machines comprising:
establishing communication with the network via a computing device that has a user interface;
identifying the gaming device being played by the player;
looking up the identified gaming device in a list of gaming devices contained in a memory that is operatively connected to the network;
determining if there is an identified player currently associated with the gaming machine;
if there is an identified player currently associated with the gaming machine, displaying the player's name on the user interface.
6. The method of claim 5 further comprising if there is not an identified player currently associated with the gaming device, displaying information on the user interface indicating that there is not an identified player currently associated with the gaming device.
7. The method of claim 5 wherein the computing device comprises a mobile computing device that communicates wirelessly with the network.