Television with interactive portal and system and method for use of same
A television with an interactive portal and system and method for use of the same are disclosed. In one embodiment of the television, the television is deployed to provide an interactive portal in a hospitality establishment having multiple rooms, such as a hotel. The television is associated with a room and includes a housing that secures a processor, memory, tuner, panel, and audio driver in an interconnected architecture. The television generates a guest interactive portal as well as a housekeeping interactive portal for a guest and housekeeper, respectively. Each of the portals provides relevant feedback on the condition of the room to a server associated with the hotel.
1. A system for operating a hospitality establishment having a plurality of rooms, the system comprising:
a plurality of televisions respectively disposed in the plurality of rooms, each television programmably assigned to a respective room, each television comprising:
a processor, memory, tuner, panel, and audio drive disposed in an interconnected architecture therein;
the memory accessible to the processor, the memory including processor-executable instructions that, when executed, cause the processor to:
receive a next room assignment from a server;
in response to receiving a guest service request, generate a guest interactive portal including a first interactive icon relative to housekeeping of the assigned room and a second interactive icon relative to maintenance of the assigned room;
in response to a housekeeping servicing request, generate a housekeeping interactive portal including a third interactive icon relative to the clean/dirty status of the assigned room, a fourth interactive icon relative to maintenance of the assigned room, and the next room assignment, the fourth icon functioning as a checklist configured to ensure completion of a housekeeping maintenance review list;
forward one of the guest interactive portal and the housekeeping interactive portal to the television via the television output; and
receive an interactive instruction relative to one of the first, second, third, and fourth interactive requests;
the server being disposed in communication with the plurality of televisions, the server being co-located at the hospitality establishment;
the server sending each of the plurality of televisions the next room assignment;
the server receiving the interactive instructions relative to the first, second, third, and fourth interactive requests;
a housekeeping schedule stored at the server, the next room assignment forming a portion of the housekeeping schedule, which is dynamically maintained based on the interactive instructions received at the server relative to the first interactive icon;
a maintenance schedule stored at the server, the maintenance schedule being dynamically maintained based on the interactive instructions received at the server relative to the second interactive icon and fourth interactive icon; and
the server optimizing the maintenance schedule prior to dispatching maintenance tasks.
2. The system as recited in claim 1 , further comprising a housekeeping schedule stored at the server, the next room assignment forming a portion of the housekeeping schedule, which is dynamically maintained based on the interactive instructions received at the server relative to the first interactive icon.
3. The system as recited in claim 1 , further comprising a maintenance schedule stored at the server, the maintenance schedule being dynamically maintained based on the interactive instructions received at the server relative to the second interactive icon and fourth interactive icon.
4. The system as recited in claim 1 , wherein the first interactive icon further comprises a plurality of icons.
5. The system as recited in claim 1 , wherein the first interactive icon is selected from the group consisting of do not disturb, make up room, additional towels, fresh linens, and turn-back service.
6. The system as recited in claim 1 , wherein the second interactive icon further comprise a plurality of icons.
7. The system as recited in claim 1 , wherein the second interactive icon is selected from the group consisting of telephone maintenance, television maintenance, light bulb maintenance, faucet maintenance, lock maintenance, clock maintenance, iron maintenance, light fixture maintenance, toilet maintenance, HVAC maintenance, refrigerator maintenance, Wi-Fi maintenance, and general maintenance.
8. The system as recited in claim 1 , wherein the third interactive icon further comprises a plurality of icons.
9. The system as recited in claim 1 , wherein the third interactive icon is selected from the group consisting of dirty, deep clean needed, and clean.
10. The system as recited in claim 1 , wherein the fourth interactive icon further comprises a plurality of icons.
11. The system as recited in claim 1 , wherein the fourth interactive icon is selected from the group consisting of telephone maintenance, television maintenance, light bulb maintenance, faucet maintenance, lock maintenance, clock maintenance, iron maintenance, light fixture maintenance, toilet maintenance, HVAC maintenance, refrigerator maintenance, Wi-Fi maintenance, and general maintenance.
12. The system as recited in claim 1 , wherein for an occupied room, the television periodically resets the third icon from dirty status to clean status.