System for creating a voice authentication credential

1. A method comprising:

receiving, by a computing system and over a network, authentication data from a computing device;

authenticating, by the computing system and based on the authentication data, a user operating the computing device;

storing, by the computing system, session data associated with the computing device, wherein the session data includes a first device identifier and a first passcode, and wherein the first device identifier identifies the computing device;

outputting, by the computing system and over the network to the computing device, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include the first passcode and a phone number at which the IVR system can be contacted;

determining, by the computing system and by comparing the stored session data and information received from the IVR system, that the computing device has used the instructions to communicate with the IVR system, wherein determining includes:

receiving information from the IVR system that is derived from data received by the IVR system during a phone call with a mobile phone, wherein the data received by the IVR system includes a second device identifier that identifies the mobile phone and a second passcode,

determining that the first device identifier matches the second device identifier and the first passcode matches the second passcode, and

determining that the mobile phone is the computing device; and

enabling, by the computing system, the IVR system to establish a voice authentication credential for the user of the computing device.

2. The method of claim 1 , further comprising:

storing, by the computing system, a voiceprint corresponding to an authentication credential for the user of the computing device;

after storing the voiceprint, receiving, by the computing system, an indication of audio input from the user of the computing device; and

authenticating, by the computing system, the user of the computing device based on the indication of audio input and the voiceprint.

3. The method of claim 1 , wherein storing the session data includes:

storing an expiration time associated with the session data.

4. The method of claim 1 , wherein outputting instructions including the first passcode includes:

outputting a one-time passcode as the first passcode.

5. The method of claim 1 , wherein enabling the IVR system to establish a voice authentication credential for the user of the computing device includes:

sending, by the computing system and to the IVR system, an indication verifying that, based on the information received from the IVR system, the computing device has used the instructions to communicate with the IVR system.

6. A computing system comprising:

processing circuitry; and

at least one storage device that stores computing instructions that, when executed, configure the processing circuitry to:

receive, over a network, authentication data from a computing device,

authenticate, based on the authentication data, a user operating the computing device,

store session data associated with the computing device, wherein the session data includes a first device identifier and a first passcode, and wherein the first device identifier identifies the computing device,

output, over the network to the computing device, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include the first passcode and a phone number at which the IVR system can be contacted,

determine, by comparing the stored session data and information received from the IVR system, that the computing device has used the instructions to communicate with the IVR system, wherein to determine, the computing instructions further configure processing circuitry to:

receive information from the IVR system that is derived from data received by the IVR system during a phone call with a mobile phone, wherein the data received by the IVR system includes a second device identifier that identifies the mobile phone and a second passcode,

determine that the first device identifier matches the second device identifier and the first passcode matches the second passcode, and

determine that the mobile phone is the computing device, and

enable the IVR system to establish a voice authentication credential for the user of the computing device.

7. The computing system of claim 6 , wherein the computing instructions, when executed, further configure the processing circuitry to:

store a voiceprint corresponding to an authentication credential for the user of the computing device;

after storing the voiceprint, receive an indication of audio input from the user of the computing device; and

authenticate the user of the computing device based on the indication of audio input and the voiceprint.

8. The computing system of claim 6 , wherein the computing instructions that configure the processing circuitry to store session data include computing instructions that, when executed, configure the processing circuitry to:

store an expiration time associated with the session data.

9. The computing system of claim 6 , wherein the computing instructions that configure the processing circuitry to output instructions including the first passcode include computing instructions that, when executed, configure the processing circuitry to:

output a one-time passcode as the first passcode.

10. The computing system of claim 6 , wherein the computing instructions, when executed, further configure the processing circuitry to:

store a voiceprint corresponding to the authentication credential for the user of the computing device; and

update the voiceprint over time in response to changes in audio data received from the computing device.

11. A non-transitory computer-readable storage medium comprising computing instructions that, when executed, configure processing circuitry of a computing system to:

receive, over a network, authentication data from a computing device;

authenticate, based on the authentication data, a user operating the computing device;

store session data associated with the computing device, wherein the session data includes a first device identifier and a first passcode, and wherein the first device identifier identifies the computing device;

output, over the network to the computing device, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include the first passcode and a phone number at which the IVR system can be contacted;

determine, by comparing the stored session data and information received from the IVR system, that the computing device has used the instructions to communicate with the IVR system, wherein to determine, the computing instructions further configure the processing circuitry to:

receive information from the IVR system that is derived from data received by the IVR system during a phone call with a mobile phone, wherein the data received by the IVR system includes a second device identifier that identifies the mobile phone and a second passcode,

determine that the first device identifier matches the second device identifier and the first passcode matches the second passcode, and

determine that the mobile phone is the computing device; and

enable the IVR system to establish a voice authentication credential for the user of the computing device.

12. The non-transitory computer-readable storage medium of claim 11 , wherein the computing instructions, when executed, further configure the processing circuitry to:

store a voiceprint corresponding to authentication credential for the user of the computing device;

after storing the voiceprint, receive an indication of audio input from a user of the computing device; and

authenticate the user of the computing device based on the indication of audio input and the voiceprint.

13. The non-transitory computer-readable storage medium of claim 11 , wherein the computing instructions that configure the processing circuitry to store session data include instructions that, when executed, configure the processing circuitry to:

store an expiration time associated with the session data.

14. The non-transitory computer-readable storage medium of claim 11 , wherein the computing instructions that configure the processing circuitry to output instructions including the first passcode include computing instructions that, when executed, configure the processing circuitry to:

output a one-time passcode as the first passcode.