Method and device for determining redress measures for TV service outages based on impact analysis

1. A method comprising:

at a node in a service provider network,

identifying a subscriber to the service provider network affected by a television (TV) service outage, wherein the TV service outage is identified based at least in part on anomaly exists for at least a threshold number of subscribers in a subscriber network that is communicatively coupled to the service provider network;

identifying one or more timeframe descriptors or one or more content descriptors associated with a time period of or content offered during the TV service outage, wherein the one or more timeframe descriptors are indicative of one or more timeframes within the time period, and the one or more content descriptors are descriptive of the content offered during the TV service outage;

selecting one or more of a plurality of stored importance values that are associated with the identified one or more timeframe or content descriptors, wherein the one or more of the plurality of stored importance values associated with the one or more timeframe descriptors are calculated based on a predicted TV usage of the subscriber at the time period, and the one or more of the plurality of stored importance values associated with the one or more content descriptors indicate the content is predicted to be watched by the subscriber; and

calculating an impact score for the subscriber as a function of the one or more of the plurality of stored importance values; and

initiating a redress measure for the subscriber based on the impact score exceeding a threshold value, including:

generating a message including the redress measure determined based on the image score;

obtaining one or more close-in-time resulting actions of the subscriber as a feedback to the redress measure; and

sending the message incorporating the feedback to the subscriber via a network.

2. The method of claim 1 , wherein the impact score is determined based at least in part on subscriber TV or TV UI usage data, and the subscriber TV or TV UI usage data are indicative of an expected or detected subscriber TV or TV UI usage over a time period of the TV service outage.

3. The method of claim 1 , wherein the impact score is determined based at least in part on subscriber TV or TV UI usage data, and the subscriber TV or TV UI usage data comprises one or more content descriptors derived from at least one of program ratings data, program popularity data, subscriber preference data, subscriber type data, subscriber profile data, or historical subscriber TV or TV UI usage data.

4. The method of claim 1 , wherein the impact score is determined based at least in part on subscriber TV or TV UI usage data, and the subscriber TV usage data comprises one or more timeframe or content descriptors derived from historical subscriber TV or TV UI usage data.

5. The method of claim 1 , wherein:

the impact score is determined based at least in part on subscriber TV or TV UI usage data and unavailable service description data;

the subscriber TV or TV UI usage data are indicative of a subscriber TV or TV UI usage over a time period of the TV service outage; and

the unavailable service description data are descriptive of unavailable services the TV service outage.

6. The method of claim 5 , further comprising:

comparing one or more timeframe descriptors of the subscriber TV or TV UI usage data with one or more timeframe descriptors of the unavailable service description data; and

calculating the impact score based on a result of the comparing.

7. The method of claim 5 , further comprising:

comparing one or more content descriptors of the subscriber TV or TV UI usage data with one or more content descriptors of the unavailable service description data; and

calculating the impact score based on a result of the comparing.

8. The method of claim 1 , wherein the impact score is determined based at least in part on subscriber TV or TV UI usage data, and the subscriber TV or TV UI usage data comprises subscriber TV UI usage data.

9. The method of claim 5 , further comprising:

comparing one or more timeframe or content descriptors of the subscriber TV or TV UI usage data with one or more timeframe or content descriptors of the unavailable service description data;

determining one or more correlation values based at least in part on comparing the one or more timeframe or content descriptors of the subscriber TV or TV UI usage data with the one or more timeframe or content descriptors of the unavailable service description data; and

calculating the impact score based at least in part on the one or more correlation values.

10. The method of claim 5 , further comprising:

comparing one or more timeframe or content descriptors of the subscriber TV or TV UI usage data with one or more timeframe or content descriptors of the unavailable service description data;

determining one or more deviation values based on comparing the one or more timeframe or content descriptors of the subscriber TV or TV UI usage data with the one or more timeframe or content descriptors of the unavailable service description data; and

wherein an impacted subscriber or an impact score is determined based at least in part on the one or more deviation values.

11. The method of claim 1 , further comprising:

selecting one or more importance values of subscriber TV or TV UI usage data based on unavailable service description data which are descriptive of unavailable service during the TV service outage.

12. The method of claim 1 , wherein the impact score is determined based at least in part on subscriber TV or TV UI usage data, and the TV UI usage data is provided by one of a remote control of a TV system apparatus, including a set-top box and a remote control presentation in a touch screen display of mobile computing device.

13. The method of claim 1 ,

calculating the impact score is based at least in part on a TV UI usage pattern of key actuations of a remote control of a TV system used by the subscriber.

14. The method of claim 1 , further comprising:

maintaining access to the plurality of stored importance values.

15. The method of claim 1 , further comprising:

determining a stored importance value for a timeframe descriptor based on at least one of: one or more subscriber preferences or likes; one or more subscriber profile types; one or more popularity indicators; a predetermined TV usage pattern; a TV usage pattern of a sample subscriber population; and a TV usage pattern of the subscriber.

16. The method of claim 1 , further comprising:

determining a stored importance value for a content descriptor based on at least one of: one or more subscriber preferences or likes; one or more ratings or rankings; one or more popularity indicators; a predetermined TV usage pattern; a TV usage pattern of a sample subscriber population; and a TV usage pattern of the subscriber.

17. A node in a service provider network comprising:

one or more processors;

a non-transitory memory; and

one or more programs stored in the non-transitory memory, which, when executed by the one or more processors, cause the node to:

identify a subscriber to the service provider network affected by a television (TV) service outage, wherein the TV service outage is identified based at least in part on anomaly exists for at least a threshold number of subscribers in a subscriber network that is communicatively coupled to the service provider network;

identify one or more timeframe descriptors or one or more content descriptors associated with a time period of or content offered during the TV service outage, wherein the one or more timeframe descriptors are indicative of one or more timeframes within the time period, and the one or more content descriptors are descriptive of the content offered during the TV service outage;

select one or more of a plurality of stored importance values that are associated with the identified one or more timeframe or content descriptors, wherein the one or more of the plurality of stored importance values associated with the one or more timeframe descriptors are calculated based on a predicted TV usage of the subscriber at the time period, and the one or more of the plurality of stored importance values associated with the one or more content descriptors indicate the content is predicted to be watched by the subscriber; and

calculate an impact score for the subscriber as a function of the one or more of the plurality of stored importance values; and

initiate a redress measure for the subscriber based on the impact score exceeding a threshold value, including:

generating a message including the redress measure determined based on the image score;

obtaining one or more close-in-time resulting actions of the subscriber as a feedback to the redress measure; and

sending the message incorporating the feedback to the subscriber via a network.

18. A non-transitory memory storing one or more programs, which, when executed by one or more processors of a node in a service provider network, cause the device node to:

identify a subscriber to the service provider network affected by a television (TV) service outage, wherein the TV service outage is identified based at least in part on anomaly exists for at least a threshold number of subscribers in a subscriber network that is communicatively coupled to the service provider network;

identify one or more timeframe descriptors or one or more content descriptors associated with a time period of or content offered during the TV service outage, wherein the one or more timeframe descriptors are indicative of one or more timeframes within the time period, and the one or more content descriptors are descriptive of the content offered during the TV service outage;

select one or more of a plurality of stored importance values that are associated with the identified one or more timeframe or content descriptors, wherein the one or more of the plurality of stored importance values associated with the one or more timeframe descriptors are calculated based on a predicted TV usage of the subscriber at the time period, and the one or more of the plurality of stored importance values associated with the one or more content descriptors indicate the content is predicted to be watched by the subscriber; and

calculate an impact score for the subscriber as a function of the one or more of the plurality of stored importance values; and

initiate a redress measure for the subscriber based on the impact score exceeding a threshold value, including:

generating a message including the redress measure determined based on the image score;

obtaining one or more close-in-time resulting actions of the subscriber as a feedback to the redress measure; and

sending the message incorporating the feedback to the subscriber via a network.